Description

The purpose of this action research was to study the impact of managers’ roles in improving employee engagement through professional development programs and customized action plans among Merced College Student

The purpose of this action research was to study the impact of managers’ roles in improving employee engagement through professional development programs and customized action plans among Merced College Student Services employees. Ultimately, the goal of the intervention was to increase levels of employee engagement among student services professionals to better thrive as a unit and for students to receive higher levels of customer service. The study was an action research study using a mixed-methods design.

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Contributors
Date Created
  • 2019
Resource Type
  • Text
  • Collections this item is in
    Note
    • Partial requirement for: Ed.D., Arizona State University, 2019
      Note type
      thesis
    • Includes bibliographical references (pages 105-111)
      Note type
      bibliography
    • Field of study: Educational Leadership and Policy Studies

    Citation and reuse

    Statement of Responsibility

    by Chris Vitelli

    Machine-readable links