Matching Items (3)
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Description
Most research on the experience of young women in student service roles in higher education is focused on a reflection of the early career experiences of mid and senior level professionals. Young women enter the field with a set of expectations about the work and their early career experiences need

Most research on the experience of young women in student service roles in higher education is focused on a reflection of the early career experiences of mid and senior level professionals. Young women enter the field with a set of expectations about the work and their early career experiences need to be uncovered in order to better understand what they expect from their roles in student services. This study focused on the experience of young women in student services and the dynamics they identify as being significant to their work experience. Six women in their mid-twenties working in student service roles participated in two dialogic interviews regarding their work experience. Findings from these women's stories suggest that women are aware of internal and external dynamics that shaped their work experience, and are engaged in their journey toward Self-Authorship along intrapersonal and interpersonal dimensions. Specifically, the women actively chose their career path, looked for opportunities to develop their professional cache, and were impacted by their relationships with their supervisors and colleagues. The women are interested in their professional development in student services in higher education and are active in shaping the experience to meet their expectations. The findings suggest that to understand the experience of young women in student service roles in higher education, women should be asked to share their stories on their early career experiences, including interactions with supervisors and other professional colleagues. By representing these voices in the dialogue on the experience of young women in student service roles, the dynamics that shaped those experiences can be better understood.
ContributorsBeech, Rachel A (Author) / Ewing, Kris M (Thesis advisor) / Calleroz White, Mistalene (Committee member) / Sullivan, Linda (Committee member) / Arizona State University (Publisher)
Created2011
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Description
The purpose of this action research was to study the impact of managers’ roles in improving employee engagement through professional development programs and customized action plans among Merced College Student Services employees. Ultimately, the goal of the intervention was to increase levels of employee engagement among student services professionals

The purpose of this action research was to study the impact of managers’ roles in improving employee engagement through professional development programs and customized action plans among Merced College Student Services employees. Ultimately, the goal of the intervention was to increase levels of employee engagement among student services professionals to better thrive as a unit and for students to receive higher levels of customer service. The study was an action research study using a mixed-methods design. The participants for the qualitative one-on-one interviews were three managers, two classified professionals, and two faculty. The sampling was purposive. For the quantitative data collection, the participants of this action research study included the approximately 132 employees in the Student Services Division at Merced College.

Participants completed a pre-survey measuring their levels of employee engagement based on The Gallup Organization’s 12 dimensions of employee engagement. The survey instrument measured 12 constructs and included 36 total items. Based on the results of the pre-survey, managers within the Student Services Division participated in two professional development workshops on employee engagement. The results of the qualitative data analysis resulted in manager-developed action plans, based on the three lowest constructs from the pre-survey, for each of the departments within the Student Services Division. The customized action plans were implemented over an approximately four-month period. Upon completion of the intervention, participants completed a post-survey to assess the impact of the interventions.

The results indicated that managers who participate in employee engagement professional develop programs are able to effectively develop and implement action plans as employee engagement champions within the workplace. The post-survey scores for participants of this study did not result in improved levels of employee engagement during the four-month intervention cycle. The findings of the action research study will help develop and refine solutions to continue to improve employee engagement within higher education and other organizations.
ContributorsVitelli, Chris (Author) / Ott, Molly (Thesis advisor) / Albert, Louis (Committee member) / Duran, Benjamin (Committee member) / Arizona State University (Publisher)
Created2019
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Description
The School of Entrepreneurship and Business Innovation (SEBI) student’sengagement with SEBI support services has been a matter of concern since the establishment of the School in 2017. Of the fifteen hundred (1500) students registered at the School, approximately 40% of them use the student support services offered to increase retention,

The School of Entrepreneurship and Business Innovation (SEBI) student’sengagement with SEBI support services has been a matter of concern since the establishment of the School in 2017. Of the fifteen hundred (1500) students registered at the School, approximately 40% of them use the student support services offered to increase retention, enhance performance, reduce uncertainties, and guide students to success. The literature showed that student engagement is important for the greater achievement of student outcomes, maintaining retention, as well as to offset any ambiguity and challenges within the learning environments. The practitioner used Astin’s Theory of Student Involvement and Tinto’s Student Integration Theory to discuss the phenomenon of infrequent engagements of students with student support services SEBI. The research used a mixed-method approach to investigate the current framework of student support services at SEBI and student's engagement with these services. The findings suggest that the students' perception of the support services offered by SEBI is that the services are inadequate, and that their success is as a result of peer support and their individual persistence. The practitioner proposes a student support strategy prototype that will involve a collaboration between students and faculty members for a more effective and efficient student support service.
ContributorsAlves, Tracy (Author) / Fischman, Gustavo (Thesis advisor) / Smith, Stephanie (Committee member) / Eardley, Trisha (Committee member) / Arizona State University (Publisher)
Created2023