The purpose of this paper is to present a case study on the application of the Lean Six Sigma (LSS) quality improvement methodology and tools to study the analysis and improvement of facilities management (FM) services at a healthcare organization. Research literature was reviewed concerning whether or not LSS has been applied in healthcare-based FM, but no such studies have been published. This paper aims to address the lack of an applicable methodology for LSS intervention within the context of healthcare-based FM.
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- Partial requirement for: M.S., Arizona State University, 2017Note typethesis
- Includes bibliographical references (pages 29-30)Note typebibliography
- Field of study: Construction