Matching Items (6)

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Measuring the Intangible: An Exploration of Performance Measurement in Non-Governmental Organizations

Description

The difficulty of measuring complex goals within nongovernmental organizations is well detailed in nonprofit management literature. For many years, NGOs have faced obstacles ranging from the technical difficulties of measuring

The difficulty of measuring complex goals within nongovernmental organizations is well detailed in nonprofit management literature. For many years, NGOs have faced obstacles ranging from the technical difficulties of measuring intangible missions to ambiguous or unreliable performance criteria to political issues in the design of measurement systems that cater to diverse stakeholders. But despite the challenges, many nongovernmental organizations and researchers are rising to the challenge to design and implement effective systems of measurement. This thesis outlines the lessons learned from a study of the history and development of performance measurement, existing measurement systems and their implementation, as well as various insights gained from interviews conducted in Spring 2013 with leaders of nonprofit and nongovernmental organizations that are facing or that have faced these and many more obstacles in performance management. With these goals, this paper will strive to answer two main questions. What are performance measures and how do they differ by sector? What are performance measurement systems and why are they important?

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Created

Date Created
  • 2013-05

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Brazil: measuring the constructs of the business incubation process

Description

With various gaps remaining in business incubation literature, developing scales that capture the multi-dimensional constructs of the incubation process remains a necessity. While living and traveling within Brazil, this author

With various gaps remaining in business incubation literature, developing scales that capture the multi-dimensional constructs of the incubation process remains a necessity. While living and traveling within Brazil, this author journeyed within Brazil's well-developed incubation ecosystem in order to investigate the reproducibility and validity of scales whose authors propose measure the constructs that capture the process of business incubation which were defined in their options-driven theory of business incubation as "selection performance", "monitoring and business assistance intensity", and "resource munificence". Regression analysis resulted in the data suggesting that there is no statistically significant predictive ability of the Hackett and Dilts scales when used to predict incubatee outcomes from this study's sample of incubators. The results of the analysis between total score in each of the three constructs and incubatee outcomes suggested that when the total score within the construct of selection performance increases, there tends to be a decrease in incubatee outcomes where the incubatee was surviving and growing profitably at the time of its exit from the incubator. Also, there tends to be a decrease in incubatee outcomes where the incubatee was surviving and growing on a path toward profitability at the time of the incubator exit. The results show no predictive ability of the remaining two constructs of "monitoring and business assistance intensity" and "resource munificence" to capture business incubation performance. The item specific analysis of all correlating and inter-correlating variables for each of the dependent variables, resulting in several significant relationships, however, many demonstrate negative relationships which also run contrary to the relationships proposed by Hackett and Dilts. These results have challenged both the validity of the Hackett and Dilts scale as a tool for investigating the constructs of the incubation process, and the ability of the options-driven theory to explain and predict business incubation outcomes.

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Created

Date Created
  • 2012

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Application of lean six sigma to improve service in healthcare facilities management: a case study

Description

The purpose of this paper is to present a case study on the application of the Lean Six Sigma (LSS) quality improvement methodology and tools to study the analysis and

The purpose of this paper is to present a case study on the application of the Lean Six Sigma (LSS) quality improvement methodology and tools to study the analysis and improvement of facilities management (FM) services at a healthcare organization. Research literature was reviewed concerning whether or not LSS has been applied in healthcare-based FM, but no such studies have been published. This paper aims to address the lack of an applicable methodology for LSS intervention within the context of healthcare-based FM. The Define, Measure, Analyze, Improve, and Control (DMAIC) framework was followed to test the hypothesis that LSS can improve the service provided by an FM department responsible for the maintenance and repair of furniture and finishes at a large healthcare organization in the southwest United States of America. Quality improvement curricula and resources offered by the case study organization equipped the FM department to apply LSS over the course of a five-month period. Qualitative data were gathered from pre- and post-intervention surveys while quantitative data were gathered with the Organization’s computerized maintenance management system (CMMS) software. Overall, LSS application proved to be useful for the intended purpose. The author proposes that application of LSS by other FM departments to improve their services could also be successful, which is noteworthy and deserving of continued research.

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Created

Date Created
  • 2017

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Assessment and Development of Contractors’ Mitigation Practices Towards Risks out of Contractors’ Control in the Saudi Construction Industry

Description

Recent studies have identified that contractors in the Saudi construction industry are not the main party that cause risks as owners and other parties have the major share of causing

Recent studies have identified that contractors in the Saudi construction industry are not the main party that cause risks as owners and other parties have the major share of causing risks. However, with the identification that risks out of contractors’ control are a leading cause of low performance, there is a lack of efficient risk mitigation practices in Saudi to manage these risks. The main aim of this dissertation is to assess the current practices applied by contractors to minimize risk out of their control and develop a risk mitigation model to manage these risks. The main objectives of the study are: investigating the risks that are out of contractors’ control, assessing the contractors’ current risk mitigation and performance measurement practices, and finally developing and validating a risk mitigation model to minimize risks out of contractors’ control and measure performance of involved project parties. To achieve the study aim, a mixed methodological approach was adopted. Theoretical approaches were utilized to review previous research and to develop a conceptual risk mitigation framework followed by a practical approach that is considered with collecting data from contractors. The quantitative method was mainly used to meet the study objectives through distributing a survey in the form of a questionnaire. As a consolidation of the study findings, the top ranked risks that are out of contractors’ control were identified. Furthermore, the results identified that the contractors’ current risk management and performance measurement practices are not effective in minimizing projects risks caused by other parties and ineffective in measuring performance of all parties. The developed model focuses on increasing accountability of project parties through mitigating project parties’ activities and risks with measuring the deviations and identifying sources of deviations. Transparency is utilized in the model through sharing weekly updates of the activities and risks combined with updated information of performance measurements of all project parties. The study results showed that project risks can be minimized and projects’ performance can be increased if contractors shift their focus using the developed model from only managing their own activities and risks to managing all project parties’ activities and risks.

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Created

Date Created
  • 2018

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Initial implementation of organizational change development of a methodology to minimize tactical barriers and maximize strategic focus

Description

As global competition continues to grow more disruptive, organizational change is an ever-present reality that affects companies in all industries at both the operational and strategic level. Organizational change capabilities

As global competition continues to grow more disruptive, organizational change is an ever-present reality that affects companies in all industries at both the operational and strategic level. Organizational change capabilities have become a necessary aspect of existence for organizations in all industries worldwide. Research suggests that more than half of all organizational change efforts fail to achieve their original intended results, with some studies quoting failure rates as high as 70 percent. Exasperating this problem is the fact that no single change methodology has been universally accepted. This thesis examines two aspect of organizational change: the implementation of tactical and strategic initiatives, primarily focusing on successful tactical implementation techniques. This research proposed that tactical issues typically dominate the focus of change agents and recipients alike, often to the detriment of strategic level initiatives that are vital to the overall value and success of the organizational change effort. The Delphi method was employed to develop a tool to facilitate the initial implementation of organizational change such that tactical barriers were minimized and available resources for strategic initiatives were maximized. Feedback from two expert groups of change agents and change facilitators was solicited to develop the tool and evaluate its impact. Preliminary pilot testing of the tool confirmed the proposal and successfully served to minimize tactical barriers to organizational change.

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Created

Date Created
  • 2011

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Foundational analysis in initiative-based change management modeling an interdisciplinary study of organizational change in the built environment

Description

Within the vast area of study in Organizational Change lays the industrial application of Change Management, which includes the understanding of both resisters and facilitators to organizational change. This dissertation

Within the vast area of study in Organizational Change lays the industrial application of Change Management, which includes the understanding of both resisters and facilitators to organizational change. This dissertation presents an approach of gauging levels of change as it relates to both external and internal organization factors. The arena of such a test is given through the introduction of the same initiative change model, which attempts to improve transparency and accountability, across six different organizations where the varying results of change are measured. The change model itself consists of an interdisciplinary approach which emphasizes education of advanced organizational measurement techniques as fundamental drivers of converging change. The observations are documented in the real-time observed cased studies of six organizations as they progressed through the change process. This research also introduces a scaled metric for determining preliminary levels of change and endeavors to test both internal and external, or environmental, factors of change. A key contribution to the work is the analysis between both observed and surveyed data where a grounded theory analysis is used to help answer the question of what are factors of change in organizations. This work is considered to be foundational in real-time observational studies but has a promise for future additional contributions which would further elaborate on the phenomenon of prescribed organizational change.

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Created

Date Created
  • 2012