Remember This: Creating Sports Fans from Memories and Experiences

Sports have always incited an emotional response in fans unlike anything else and creates a special relationship between fans and their favorite sports team. However, in the current age, attendance numbers have started to fall, due to games being available on multiple platforms for viewers to watch in their own homes, along with the increased competition in the entertainment industry. Teams are seeking new ways to leverage that relationship with their fans in order to draw fans into their games. This study will look at the history of fandom and reasons why people remain loyal to “their team” year after year. In turn, fan loyalty and increased attendance translates to increased revenue for teams across all sports. As part of this study, existing literature was reviewed covering the following areas of fandom: fan loyalty, memory association, and team actions that will impact fans. This research will aid in developing hypotheses to test on why fans remain fans and how their fan dedication develops. A questionnaire was then developed to find the reason why a fan is so dedicated to their favorite team. Respondents are asked to self- identify as a fan type in order to quantify the label of “fan” and build a deeper analysis within the questions being asked. The three fan options are diehard, casual and social fans. The following analysis explored why people are fans and what factors influence their level of fan loyalty. From that, recommendations were developed for professional sports teams to take advantage of the factors found in the analysis. The hope is that they will be able to translate psychological factors and an emotional connection into a concrete strategy to drive ticket sales and revenue.