This case study explains varied perspectives on a difficult dialogue. It provides recommendations for student affairs professionals and faculty members who work with students and teach courses in content areas that are related to diversity, social justice, and privilege.
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Wilma J. Henry, Deirdre Cobb-Roberts, Sherman Dorn, Herbert A. Exum, Harold Keller, and Barbara Shircliffe. "When the Dialogue Becomes Too Difficult: A Case Study of Resistance and Backlash" College Student Affairs Journal (2007): 160-168.