Description
In today's business environment, customer service is more critical than ever. It is a major factor when consumers decide where to take their business. However, consumer choice is not applicable to all businesses for example, public utilities.
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Contributors
- Kosednar, Andrew Steven (Author)
- Eaton, Kathryn (Thesis director)
- Brendza, Daniel (Committee member)
- WPC Graduate Programs (Contributor)
- School of Accountancy (Contributor)
- Barrett, The Honors College (Contributor)
Date Created
The date the item was original created (prior to any relationship with the ASU Digital Repositories.)
2016-12
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