ASU Electronic Theses and Dissertations
This collection includes most of the ASU Theses and Dissertations from 2011 to present. ASU Theses and Dissertations are available in downloadable PDF format; however, a small percentage of items are under embargo. Information about the dissertations/theses includes degree information, committee members, an abstract, supporting data or media.
In addition to the electronic theses found in the ASU Digital Repository, ASU Theses and Dissertations can be found in the ASU Library Catalog.
Dissertations and Theses granted by Arizona State University are archived and made available through a joint effort of the ASU Graduate College and the ASU Libraries. For more information or questions about this collection contact or visit the Digital Repository ETD Library Guide or contact the ASU Graduate College at gradformat@asu.edu.
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- All Subjects: Business Administration
- Creators: Dooley, Kevin J
Despite the increased importance of services in the manufacturing sector, the academic literature is yet to investigate the many questions that arise under this new manufacturing paradigm. Perhaps for the same reason study of servitization is listed as a research priority in recent publications both in the field of service operations management and in the field services marketing. This dissertation covers three essays aimed at disentangling multiple aspects of the role of services in the manufacturing sector. The literature on the drivers and implications of transition towards services in manufacturing firms is limited. The three studies in this dissertation aim at shedding light on this issue.
Specifically, the first essay looks at the innovation benefits of service transactions with customers. This paper demonstrate the value of services in getting manufacturers closer to customers and allowing them glean useful information from their service interactions. The second essay investigates the antecedents of service strategy adoption. We suggest that the extant diversification theory does not fully explain servitization and this phenomenon represents a unique type of diversification, which is likely driven by different factors. Through econometric analysis of financial data over a 27-year period, this study explores characteristics of product, firm resources, competition, and industry that encourage adoption of service strategies in manufacturing sector. Finally, the third essay takes a deeper dive and focuses on dealerships, as service centers, in the automobile industry. It investigates the role of dealerships in the success of automakers and explores dealership traits that are critical for market success of an automobile brand.
Evidence is mounting to address and reverse the effects of environmental neglect. Perhaps the greatest evidence for needing environmental stewardship originates from the ever-increasing extreme weather events ranging from the deadly wildfires scorching Greece and California to the extreme heatwaves in Japan. Scientists have concluded that the probability and severity for about two thirds of such extreme natural events that occurred between 2004 and 2018 is contributed by rising global temperatures.
Operations management literature regarding environmental issues have typically focused on the “win-win” approach with a multitude of papers investigating a link between sustainability and firm performance. This dissertation seeks to take a different approach by investigating firm responses to climate change. The first two essays explore firm emissions goals and the last essay investigates firm emissions performance.
The first essay identifies firm determinants of greenhouse gas (GHG) reduction targets. The essay leverages Behavioral Theory of the Firm (BTOF) and argues for two additional determinants, Data Stratification and Science-Based Targets, unique to GHG emissions. Utilizing system generalized method of moments on a dataset from Carbon Disclosure Project for years 2011-2017, the paper finds partial confirmation for BTOF and support for the two additional determinants of firm GHG emission goals.
The second essay is an exploratory study that seeks to understand factors for firm participation in the Science-Based Targets (SBT) initiative by combining both primary and secondary data analysis. The study is a working paper with primary data still needing to be completed. Secondary data analysis begins with a review of the literature which suggested four potential factors: ISO 14001 certification, Customer Engagement, Emission Credit Purchases, and presence of Absolute Emissions Targets. Preliminary results using panel logistic regression suggest that Emissions Credit Purchases and Absolute Emissions Targets influence SBT participation.
The third essay seeks to understand whether stakeholder pressure drives firm GHG emissions reductions. This relies on Stakeholder Theory and classification schemes proposed in Management literature to divide stakeholders, based on their relationship with the firm, into three groups: primary, secondary, and public. Random effects estimation results provide evidence for primary and public stakeholder pressure impacting firm GHG emissions.