Matching Items (134)
Description
The implementation of chatbots in customer service is widely prevalent in today’s world with insufficient research to appropriately refine all of their conversational abilities. Chatbots are favored for their ability to handle simple and typical requests made by users, but chatbots have proven to be prone to conversational breakdowns. The study researched how the use of repair strategies to combat conversational breakdowns in a simple versus complex task setting affected user experience. Thirty participants were collected and organized into six different groups in a two by three between subjects factorial design. Participants were assigned one of two tasks (simple or complex) and one of three repair strategies (repeat, confirmation, or options). A Wizard-of-Oz approach was used to simulate a chatbot that participants interacted with to complete a task in a hypothetical setting. Participants completed the task with this researcher-controlled chatbot as it intentionally failed the conversation multiple times, only to repair it with a repair strategy. Participants recorded their user experience regarding the chatbot afterwards. An Analysis of Covariance statistical test was run with task duration being a covariate variable. Findings indicate that the simple task difficulty was significant in improving the user experience that participants recorded whereas the particular repair strategy had no effect on the user experience. This indicates that simpler tasks lead to improved positive user experience and the more time that is spent on a task, the less positive the user experience. Overall, results associated with the effects of task difficulty and repair strategies on user experience were only partially consistent with previous literature.
ContributorsRios, Aaron (Author) / Cooke, Nancy J. (Thesis advisor) / Gutzwiller, Robert S. (Committee member) / Chiou, Erin K. (Committee member) / Arizona State University (Publisher)
Created2022
Description
Ministry of Transport (MOT) in the Kingdom of Saudi Arabia (KSA) is considering adopting the Mechanistic-Empirical Pavement Design method with its associated software the AASHTOWare Pavement ME Design (PMED) for its flexible pavements in the near future. The AASHTOWare PMED consists of distresses and international roughness index (IRI) prediction models that are nationally calibrated mainly using Long-Term Pavement Performance (LTPP) database in the United States. Implementing the AASHTOWare PMED in KSA requires two main tasks: 1. convert KSA data format to AASHTOWare PMED format, and 2. calibrate the distress and IRI models to KSA conditions. This study first prepared the KSA data to be accepted by AASHTOWare PMED and then calibrated the models to improve the pavement performance models predictions. After calibration, validation of these models was conducted to ensure accurate results with independent pavement sections. Goodness-of-fit statistics and null hypothesis test were used to assess each models’ prediction. Three flexible pavement models were successfully calibrated: asphalt concrete (AC) permanent deformation, top-down cracking, and IRI models. The results showed that the distress and IRI models with national (default) calibration are biased in predicating KSA pavements performance which required recalibration. Calibrating AC rutting, top-down cracking, and IRI models improved the prediction of KSA pavement performance. Most of the data used in this study were obtained from MOT. The AASHTOWare Pavement ME software (version 2.6.0) was used to complete the study.
ContributorsAlbuaymi, Mohammed Ibrahim (Author) / Kaloush, Kamil (Thesis advisor) / Mamlouk, Michael (Committee member) / Stempihar, Jeffrey (Committee member) / Arizona State University (Publisher)
Created2021
Description
What makes a human, artificial intelligence, and robot team (HART) succeed despite unforeseen challenges in a complex sociotechnical world? Are there personalities that are better suited for HARTs facing the unexpected? Only recently has resilience been considered specifically at the team level, and few studies have addressed team resilience for HARTs. Team resilience here is defined as the ability of a team to reorganize team processes to rebound or morph to overcome an unforeseen challenge. A distinction from the individual, group, or organizational aspects of resilience for teams is how team resilience trades off with team interdependent capacity. The following study collected data from 28 teams comprised of two human participants (recruited from a university populace) and a synthetic teammate (played by an experienced experimenter). Each team completed a series of six reconnaissance missions presented to them in a Minecraft world. The research aim was to identify how to better integrate synthetic teammates for high-risk, high-stress dynamic operations to boost HART performance and HART resilience. All team communications were orally over Zoom. The primary manipulation was the communication given by the synthetic teammate (between-subjects, Task or Task+): Task only communicated the essentials, and Task+ offered clear and concise communications of its own capabilities and limitations. Performance and resilience were measured using a primary mission task score (based upon how many tasks teams completed), time-based measures (such as how long it took to recognize a problem or reorder team processes), and a subjective team resilience score (calculated from participant responses to a survey prompt). The research findings suggest the clear and concise reminders from Task+ enhanced HART performance and HART resilience during high-stress missions in which the teams were challenged by novel events. An exploratory study regarding what personalities may correlate with these improved performance metrics indicated that the Big Five trait taxonomies of extraversion and conscientiousness were positively correlated, whereas neuroticism was negatively correlated with higher HART performance and HART resilience. Future integration of synthetic teammates must consider the types of communications that will be offered to maximize HART performance and HART resilience.
ContributorsGraham, Hudson D. (Author) / Cooke, Nancy J. (Thesis advisor) / Gray, Robert (Committee member) / Holder, Eric (Committee member) / Arizona State University (Publisher)
Created2023
Description
Innovative project delivery methods and project management systems have advanced the world of construction engineering and management, yet the benefits of their applications remain not wholly accomplished without accompanying them with the suitable methods of implementation. As integrated delivery methods have arisen from the need for faster project delivery with early teams’ involvement, their benefits are not attained unless they are executed by the most qualified contracting firms for the job and administered following collaborative approaches. More holistically, integrated project management systems support meeting project guidelines while enforcing the social role played by individuals and teams in addressing challenges that influence their technical performance. Thus, the author was one of the 41 team members that developed an innovative IPM framework which is the Integrated Project/Program Management Maturity and Environment Total risk Rating known as IP2M METRR that helps them review their project team environment and levels of system maturity. Like the integrated delivery methods, an IPM framework is not expected to solve challenges on its own unless supported with guidance for practitioners to efficiently implement the framework. Thus, in this dissertation the author aims to address the challenges by studying the implementation of innovative methods for integrated delivery and integrated management in large government-owned engineering construction projects. The objective is to guide the implementation of (1) design-build (D-B) and construction manager-general contractor (CM-GC) methods in the contractor procurement phase and post-award contract administration phase; and (2) earned value management system (integrated project management application) through a paradigm shift in its assessment, using the IP2M METRR, and focusing on the novel sociotechnical aspect. The author studied data from 128 government-owned projects with total worth of about $46.7 U.S. billion, 11 experts, and 215 practitioners; and used mixed-methods research and industry engaging research techniques, including remote research charrettes which the author supported its development and testing and reported on in this dissertation.The contributions of this dissertation include: (1) identifying best practices for D-B and CM-GC contractor procurement, (2) developing D-B and CM-GC contract administration tool selection framework, (3) gauging lessons learned on IP2M METRR application, (4) identifying issues and recommendations in IPM application implementation, (5) validating IP2M METRR framework, and (6) developing and testing industry-engaging research approach.
ContributorsSanboskani, Hala (Author) / El Asmar, Mounir (Thesis advisor) / Grau, David (Thesis advisor) / Gibson, Jr., George E. (Committee member) / Bearup, Wylie (Committee member) / Kaloush, Kamil (Committee member) / Arizona State University (Publisher)
Created2024
Description
As deception in cyberspace becomes more dynamic, research in this area should also take a dynamic approach to battling deception and false information. Research has previously shown that people are no better than chance at detecting deception. Deceptive information in cyberspace, specifically on social media, is not exempt from this pitfall. Current practices in social media rely on the users to detect false information and use appropriate discretion when deciding to share information online. This is ineffective and will predicatively end with users being unable to discern true from false information at all, as deceptive information becomes more difficult to distinguish from true information. To proactively combat inaccurate and deceptive information on social media, research must be conducted to understand not only the interaction effects of false content and user characteristics, but user behavior that stems from this interaction as well. This study investigated the effects of confirmation bias and susceptibility to deception on an individual’s choice to share information, specifically to understand how these factors relate to the sharing of false controversial information.
ContributorsChinzi, Ashley (Author) / Cooke, Nancy J. (Thesis advisor) / Chiou, Erin (Committee member) / Becker, David V (Committee member) / Arizona State University (Publisher)
Created2019
Description
Student pilots are the future of aviation and one of the biggest problems that they face as new pilots is fatigue. The survey was sent out asking if student pilots were fatigued, if they attribute flight training, school work, work outside of school, and social obligations to their sleep loss, and how they spend their time on those activities. The survey was given to aviation students at Arizona State University (ASU) Polytechnic Campus. ASU student pilots were found to be fatigued through a single sample t-test. Other t-tests were done on each of the questions that asked student pilots how flight training, school work, work outside of school and social obligations affect their sleep loss. Flight training and school were found to be contributing to student pilots sleep loss. Work outside of school and social obligations were found to not be contributing to student pilots sleep loss. It was found that student pilots’ tendency to use a planner or calendar was found to not be significant. Along with this planning through the week when they will do assignments or study for exams was also not found to be significant. Students making lists of assignments and when they are due was also found to not be significant. The t-test also found that student pilots are neutral on the topic of whether good time management skills would help increase the amount of sleep that they get.
ContributorsHarris, Mariah Jean (Author) / Cooke, Nancy J. (Thesis advisor) / Nullmeyer, Robert (Thesis advisor) / Gray, Robert (Committee member) / Arizona State University (Publisher)
Created2019
Description
The prospects of commercially available autonomous vehicles are surely tantalizing, however the implementation of these vehicles and their strain on the social dynamics between motorists and pedestrians remains unknown. Questions concerning how autonomous vehicles will communicate safety and intent to pedestrians remain largely unanswered. This study examines the efficacy of various proposed technologies for bridging the communication gap between self-driving cars and pedestrians. Displays utilizing words like “safe” and “danger” seem to be effective in communicating with pedestrians and other road users. Future research should attempt to study different external notification interfaces in real-life settings to more accurately gauge pedestrian responses.
ContributorsMuqolli, Endrit (Author) / Cooke, Nancy J. (Thesis advisor) / Chiou, Erin (Committee member) / Gray, Rob (Committee member) / Arizona State University (Publisher)
Created2019
Description
The residential building sector accounts for more than 26% of the global energy consumption and 17% of global CO2 emissions. Due to the low cost of electricity in Kuwait and increase of population, Kuwaiti electricity consumption tripled during the past 30 years and is expected to increase by 20% by 2027. In this dissertation, a framework is developed to assess energy savings techniques to help policy-makers make educated decisions. The Kuwait residential energy outlook is studied by modeling the baseline energy consumption and the diffusion of energy conservation measures (ECMs) to identify the impacts on household energy consumption and CO2 emissions.
The energy resources and power generation in Kuwait were studied. The characteristics of the residential buildings along with energy codes of practice were investigated and four building archetypes were developed. Moreover, a baseline of end-use electricity consumption and demand was developed. Furthermore, the baseline energy consumption and demand were projected till 2040. It was found that by 2040, energy consumption would double with most of the usage being from AC. While with lighting, there is a negligible increase in consumption due to a projected shift towards more efficient lighting. Peak demand loads are expected to increase by an average growth rate of 2.9% per year. Moreover, the diffusion of different ECMs in the residential sector was modeled through four diffusion scenarios to estimate ECM adoption rates. ECMs’ impact on CO2 emissions and energy consumption of residential buildings in Kuwait was evaluated and the cost of conserved energy (CCE) and annual energy savings for each measure was calculated. AC ECMs exhibited the highest cumulative savings, whereas lighting ECMs showed an immediate energy impact. None of the ECMs in the study were cost effective due to the high subsidy rate (95%), therefore, the impact of ECMs at different subsidy and rebate rates was studied. At 75% subsidized utility price and 40% rebate only on appliances, most of ECMs will be cost effective with high energy savings. Moreover, by imposing charges of $35/ton of CO2, most ECMs will be cost effective.
The energy resources and power generation in Kuwait were studied. The characteristics of the residential buildings along with energy codes of practice were investigated and four building archetypes were developed. Moreover, a baseline of end-use electricity consumption and demand was developed. Furthermore, the baseline energy consumption and demand were projected till 2040. It was found that by 2040, energy consumption would double with most of the usage being from AC. While with lighting, there is a negligible increase in consumption due to a projected shift towards more efficient lighting. Peak demand loads are expected to increase by an average growth rate of 2.9% per year. Moreover, the diffusion of different ECMs in the residential sector was modeled through four diffusion scenarios to estimate ECM adoption rates. ECMs’ impact on CO2 emissions and energy consumption of residential buildings in Kuwait was evaluated and the cost of conserved energy (CCE) and annual energy savings for each measure was calculated. AC ECMs exhibited the highest cumulative savings, whereas lighting ECMs showed an immediate energy impact. None of the ECMs in the study were cost effective due to the high subsidy rate (95%), therefore, the impact of ECMs at different subsidy and rebate rates was studied. At 75% subsidized utility price and 40% rebate only on appliances, most of ECMs will be cost effective with high energy savings. Moreover, by imposing charges of $35/ton of CO2, most ECMs will be cost effective.
ContributorsAlajmi, Turki (Author) / Phelan, Patrick E (Thesis advisor) / Kaloush, Kamil (Committee member) / Huang, Huei-Ping (Committee member) / Wang, Liping (Committee member) / Hajiah, Ali (Committee member) / Arizona State University (Publisher)
Created2019
Description
Human-robot interaction has expanded immensely within dynamic environments. The goals of human-robot interaction are to increase productivity, efficiency and safety. In order for the integration of human-robot interaction to be seamless and effective humans must be willing to trust the capabilities of assistive robots. A major priority for human-robot interaction should be to understand how human dyads have been historically effective within a joint-task setting. This will ensure that all goals can be met in human robot settings. The aim of the present study was to examine human dyads and the effects of an unexpected interruption. Humans’ interpersonal and individual levels of trust were studied in order to draw appropriate conclusions. Seventeen undergraduate and graduate level dyads were collected from Arizona State University. Participants were broken up into either a surprise condition or a baseline condition. Participants individually took two surveys in order to have an accurate understanding of levels of dispositional and individual levels of trust. The findings showed that participant levels of interpersonal trust were average. Surprisingly, participants who participated in the surprise condition afterwards, showed moderate to high levels of dyad trust. This effect showed that participants became more reliant on their partners when interrupted by a surprising event. Future studies will take this knowledge and apply it to human-robot interaction, in order to mimic the seamless team-interaction shown in historically effective dyads, specifically human team interaction.
ContributorsShaw, Alexandra Luann (Author) / Chiou, Erin (Thesis advisor) / Cooke, Nancy J. (Committee member) / Craig, Scotty (Committee member) / Arizona State University (Publisher)
Created2019
Description
Crumb rubber use in asphalt mixtures by means of wet process technology has been in place for several years in the United States with good performance record; however, it has some shortcomings such as maintaining high mixing and compaction temperatures in the field production. Organosilane (OS), a nanotechnology chemical substantially improves the bonding between aggregate and asphalt by modifying the aggregate structure from hydrophilic to hydrophobic contributing to increased moisture resistance of conventional asphalt mixtures. Use of Organosilane also reduces the mixing and compaction temperatures and facilitates similar compaction effort at lower temperatures. The objective of this research study was first to perform a Superpave mix design for Crumb Rubber Modified Binder (CRMB) gap-graded mixture with and without Organosilane; and secondly, analyse the performance of CRMB mixtures with and without Organosilane by conducting various laboratory tests. Performance Grade (PG) 64-22 binder was used to create the gap-graded Hot Mix Asphalt (HMA) mixtures for this study. Laboratory tests included rotational viscometer binder test and mixtures tests: dynamic modulus, flow number, tensile strength ratio, and C* fracture test. Results from the tests indicated that the addition of Organosilane facilitated easier compaction efforts despite reduced mixing and compaction temperatures. Organosilane also modestly increased the moisture susceptibility and resistance to crack propagation yet retaining equal rutting resistance of the CRMB mixtures.
ContributorsSrinivasan, Aswin Kumar Kumar (Author) / Kaloush, Kamil (Thesis advisor) / Medina, Jose R. (Jose Roberto) (Committee member) / Mamlouk, Michael S. (Committee member) / Arizona State University (Publisher)
Created2018