Matching Items (65)
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I will explore that confidence gap between men and women and how it holds women back in a male-dominated business world. Then, I will give recommendations to businesswomen and managers to overcome the confidence gap. Everyone knows that women on average get paid less per dollar than men. Clearly, this

I will explore that confidence gap between men and women and how it holds women back in a male-dominated business world. Then, I will give recommendations to businesswomen and managers to overcome the confidence gap. Everyone knows that women on average get paid less per dollar than men. Clearly, this is partly due to a social ill that discriminates against women. However, I am not the type of person to sit back and wait for things to change. As a young woman graduating Barrett and moving onto law school, I wanted to explore what I myself can do to combat disadvantages I may encounter in the corporate world. My objective is to investigate the differences between men and women in the business world using the book, The Confidence Code, by Katty Kay and Claire Shipman as a framework for discussion. Is there a confidence gap between males and females and how is that hindering the latter in the workplace? Next, I will discuss why it is important for businesses to even care about having women on their teams at all. Finally, I will explore possible ways to build self-confidence in women in order to make them more successful in their careers. I will give recommendations to businesswomen themselves and to businesses in general to achieve this goal. For the purposes of this thesis, I will define confidence in business as "the belief that one is able to succeed at something" and furthermore, "the act of actually trying to be successful at something". To take it a step further, confidence also means being resilient instead of discouraged in the face of failure. Self-confidence is absolutely essential to a successful career as a businessperson. It is necessary to build skills such as: speaking up, sharing ideas, negotiating, applying for jobs, positions, projects, and promotions, not letting others intimidate you, not feeling the need to unnecessarily apologize, and to be proactive instead of hesitant. I found that part of the reason for the wage gap and why there are so few women CEOs is due to women's lack of confidence. For example, women do not initiate salary negotiations as often as men do and they ask for significantly less money when they do. Women will not apply for promotions unless they feel 100% qualified while men will go for it if they feel they have about half the qualifications. Then I decided to do research on whether or not women are as confident as men- and the answer is absolutely yes. Companies with more women in leadership positions outperform companies without. Men and women generally produce the same results but women still doubt themselves more. Finally, it turns out women actually have more effective leadership strategies then men. The confidence gap is due to many biological, psychological, and sociological factors. At the beginning of my research, I was frustrated by what I was finding. But the good news is that there are many ways women can overcome the confidence gap through reframing, taking action, and practice. There are ways businesses can foster a culture that meets the needs of women in a previously male dominated space. This information is empowering and I hope my thesis can help other women the way it has helped me.
ContributorsChristov, Anjelica (Author) / Kalika, Dale (Thesis director) / Ostrom, Amy (Committee member) / W. P. Carey School of Business (Contributor) / Barrett, The Honors College (Contributor)
Created2016-05
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The purpose of this analysis of the Cottonwood Clippers Swim Team is to give the team and its Board members another perspective on the team's functioning and to identify potential changes that could benefit the team. As a previous member and coach, I have a unique perspective from my experiences

The purpose of this analysis of the Cottonwood Clippers Swim Team is to give the team and its Board members another perspective on the team's functioning and to identify potential changes that could benefit the team. As a previous member and coach, I have a unique perspective from my experiences being on the team and from being a coach interacting with swimmers, parents, and the Board members. The idea of this thesis project stemmed from my personal experiences with the team and a desire to give back to the team members by helping them improve their business operations and helping to create new marketing strategies and tactics for the team to use in the future. In the sections that follow, the external environment will be examined to provide information about Cottonwood and the surrounding area. Then the internal environmental analysis will give insight into what the team is currently doing and its structure. This information will then be used to identify strategies and tactics that will help meet the goals the team has established.
ContributorsWilber, Amanda (Author) / Ostrom, Amy (Committee member) / Milliken, John (Committee member) / Estes, Erin (Committee member) / Barrett, The Honors College (Contributor)
Created2012-05
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Tech2Learn, a privately owned tutoring company, serves students in kindergarten through eighth grade at its Phoenix location. The company's founding mission "is for every child to build individual competence and confidence in essential skills." It accomplishes this mission by providing a safe, fun, and engaging environment where children feel comfortable

Tech2Learn, a privately owned tutoring company, serves students in kindergarten through eighth grade at its Phoenix location. The company's founding mission "is for every child to build individual competence and confidence in essential skills." It accomplishes this mission by providing a safe, fun, and engaging environment where children feel comfortable learning. In addition to tutoring in traditional subjects such as math and reading, Tech2Learn also offers a dyslexia reading lab, and a High School Placement Test prep course. The goal of this plan is to find a low cost and easy to manage way for Tech2Learn to market its services and encourage referrals. To achieve this goal, I conducted both an external and internal analysis. In order for Tech2Learn to remain competitive in the industry, it must be aware of trends such as the rapidly evolution of teaching technology, new government mandates on curriculum, and parents' desire to be involved in their children's education. While these trends create opportunities for growth, there are also threats that arise. One threat to Tech2Learn is a large number of competitors in the market. The company relies on its strengths of human capital and unique teaching approach to minimize these threats. The tactics and strategies recommended in this plan are intended to reduce the company's weaknesses. Specifically, tactical recommendations target Tech2Learn's digital presence through the creation of a Facebook page, consolidation of company owned web domains, and updating business information on both owned and earned online sites. Additionally, strategic suggestions aim to prepare Tech2Learn for future growth through the implementation of a formal training procedure, consideration of an additional office location, and differentiation through the early adoption of new technologies, such as virtual reality.
ContributorsCunningham, Sinead Bridget (Author) / Ostrom, Amy (Thesis director) / Giles, Bret (Committee member) / Cummings, Deborah (Committee member) / Department of Marketing (Contributor) / Department of Management (Contributor) / Barrett, The Honors College (Contributor)
Created2015-12
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This paper analyzes the differences between for-profit marketing and nonprofit marketing and the nuances around nonprofit marketing. There are currently almost 1.8 million nonprofits registered with the Internal Revenue Service (IRS). This sector contributed approximately $1.047.2 trillion to the US economy in 2016 alone (National Center for Charitable Statistics, 2020).

This paper analyzes the differences between for-profit marketing and nonprofit marketing and the nuances around nonprofit marketing. There are currently almost 1.8 million nonprofits registered with the Internal Revenue Service (IRS). This sector contributed approximately $1.047.2 trillion to the US economy in 2016 alone (National Center for Charitable Statistics, 2020). Prior research on nonprofit marketing indicates that nonprofit marketing is more complex and nonprofit organizations face many challenges in developing marketing strategies. Many studies have shown a trend in emerging technologies impacting the way nonprofits can market, including demographic changes, social media, targeting strategies, and improved customer relationships (Andreasen, 2012; Switzer, 2021; Crawford and Jackson, 2019; George and Shah 2021; Graca and Zwick, 2020). To further explore nonprofit marketing and trends in the industry, I interviewed marketing specialists working in nonprofit organizations in Arizona to gain their perspective on marketing in the nonprofit sector. I found a lot of similarities between the results from prior studies on nonprofit marketing and the findings from my interviews such as personalized targeting strategies, the importance of relationships, technological advancements, lack of resources, and digital marketing strategies. However, it was interesting that respondents did not highlight issues related to demographic trends and social media as being central to their marketing strategies.

ContributorsDircks, Morgan (Author) / Ostrom, Amy (Thesis director) / Eaton, John (Committee member) / Department of Marketing (Contributor) / Barrett, The Honors College (Contributor)
Created2021-05
Description

Experience Marketing philosophy revolves around brand interaction with consumers’ physical senses in order to provide an exceptional experience that has value and creates affinity towards the brand (Datta, 2017).<br/>Experience Marketing and its various subcategories have been defined through a multitude of academic journals and publications (e.g., Experience v. experiential). However,

Experience Marketing philosophy revolves around brand interaction with consumers’ physical senses in order to provide an exceptional experience that has value and creates affinity towards the brand (Datta, 2017).<br/>Experience Marketing and its various subcategories have been defined through a multitude of academic journals and publications (e.g., Experience v. experiential). However, there is a lack of consensus in academic literature over best practices regarding experiential marketing efforts. This thesis conducted primary research in the form of in-depth interviews to understand how current experiential marketers utilize academic models and understandings of experiential marketing. Interview data suggests that most brands stage experiences strategically based on their brand elements. In-depth interviews revealed that brands use academic frameworks as a reference point rather than a guide. Accurately measuring relevant metrics remains the largest challenge of Experience Marketing.

ContributorsDody, Andrew Keaton (Author) / Ostrom, Amy (Thesis director) / Giles, Charles (Committee member) / Department of Marketing (Contributor) / Dean, W.P. Carey School of Business (Contributor) / Barrett, The Honors College (Contributor)
Created2021-05
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This dissertation explores how emergent technologies influence consumer experience and market behavior. The first chapter of the dissertation, “The Effect of Implementing Chatbot Customer Service on Stock Returns: An Event Study Analysis,” employs the event study method to examine how the implementation of customer service chatbots impacts firm value. I

This dissertation explores how emergent technologies influence consumer experience and market behavior. The first chapter of the dissertation, “The Effect of Implementing Chatbot Customer Service on Stock Returns: An Event Study Analysis,” employs the event study method to examine how the implementation of customer service chatbots impacts firm value. I find that investors respond positively to chatbot implementation and that Business-to-Business (B2B) companies have significantly more to gain from this service innovation compared to Business-to-Consumer (B2C) companies. However, anthropomorphizing chatbots attenuates this positive financial impact for B2B companies, suggesting differences in expectations and preferences of B2C and B2B customers. A survey of investors and a consumer experiment provide additional evidence for these relationships. While prior research suggests that Artificial Intelligence (AI) implementation may have a negative impact on firm value, using the example of AI chatbots, this research provides the first evidence that investors respond favorably to a customer-centric application of AI. In addition, it broadens the predominant consumer-focused lens of the marketing literature on AI to include B2B customer and investor perspectives. Further, while marketing research has primarily viewed anthropomorphism as a categorical variable, I propose an anthropomorphism index that offers a more nuanced approach to examining the anthropomorphism of AI technology.In the second chapter, “Understanding Antagonistic Consumer Behavior Toward Humanlike Robots in the Marketplace,” I examine consumer antagonism toward service robots and contribute theoretically and substantively to the emerging marketing literature on AI. Using carefully designed experiments, I demonstrate that consumers tend to dehumanize and, consequently, behave antagonistically toward humanoid (vs. non-humanoid) service robots. While prior research shows that people avoid humanoid robots, this research is the first to show that consumers dehumanize and subsequently engage in anti-normative, negative approach behavior when such robots are deployed in customer-facing service roles. Furthermore, this research contributes to the dehumanization literature by demonstrating that dehumanization is a two-step process when applied to service technology. Importantly, the findings help reconcile the contradiction between the literature on anthropomorphism and the uncanny valley hypothesis by demonstrating that consumers receive humanoid (vs. non-humanoid) robots more positively when the effect of dehumanization is mitigated.
ContributorsFotheringham, Darima (Author) / Wiles, Michael (Thesis advisor) / Lisjak, Monika (Thesis advisor) / Ostrom, Amy (Committee member) / Arizona State University (Publisher)
Created2022
Description

The motion picture and television industry is more than just lights, camera, and action. This $2 trillion dollar industry would not be able to function without the business behind the camera. Everything from content distribution, media sales, marketing, accounting, and finance goes into the creation and success of a television

The motion picture and television industry is more than just lights, camera, and action. This $2 trillion dollar industry would not be able to function without the business behind the camera. Everything from content distribution, media sales, marketing, accounting, and finance goes into the creation and success of a television show and movie. At Arizona State University, there are currently not enough resources for students pursuing the business behind the motion picture and television industry. With in-depth knowledge and research of the industry, we will provide background on the industry as a whole and then a structured business degree that will be integrated within the W. P. Carey school of business.

ContributorsJenq, Natalie (Author) / Daniels, Tessa (Co-author) / Ostrom, Amy (Thesis director) / Blum, Nita (Committee member) / Barrett, The Honors College (Contributor) / The Sidney Poitier New American Film School (Contributor) / Department of Information Systems (Contributor) / Department of Management and Entrepreneurship (Contributor) / Department of Marketing (Contributor)
Created2023-05
Description

The motion picture and television industry is more than just lights, camera, and action. This $2 trillion dollar industry would not be able to function without the business behind the camera. Everything from content distribution, media sales, marketing, accounting, and finance goes into the creation and success of a television

The motion picture and television industry is more than just lights, camera, and action. This $2 trillion dollar industry would not be able to function without the business behind the camera. Everything from content distribution, media sales, marketing, accounting, and finance goes into the creation and success of a television show and movie. At Arizona State University, there are currently not enough resources for students pursuing the business behind the motion picture and television industry. With in-depth knowledge and research of the industry, we will provide background on the industry as a whole and then a structured business degree that will be integrated within the W. P. Carey school of business.

ContributorsDaniels, Tessa (Author) / Jenq, Natalie (Co-author) / Ostrom, Amy (Thesis director) / Blum, Nita (Committee member) / Barrett, The Honors College (Contributor) / Department of Management and Entrepreneurship (Contributor) / Department of Marketing (Contributor) / Dean, W.P. Carey School of Business (Contributor)
Created2023-05
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In recent years, artificial intelligence (AI) has become an increasingly important resource for individuals and corporations. In the health care industry, there is a growing demand for AI and related technologies to assist in everything from surgery to janitorial duties. While there is the usual skepticism surrounding AI, it is

In recent years, artificial intelligence (AI) has become an increasingly important resource for individuals and corporations. In the health care industry, there is a growing demand for AI and related technologies to assist in everything from surgery to janitorial duties. While there is the usual skepticism surrounding AI, it is important to understand how it works, its benefits, and its risk. Medically speaking, AI has the potential to aid physicians in diagnosis and treatment recommendations. The technology, however, presents issues surrounding data privacy as well as embedded biases in the algorithms used for intelligent systems. Mitigating these potential risks will be important to the successful implementation of AI in a health care setting. As artificial intelligence becomes more prominent in this space, there is a valid fear that it will result in severe job displacement and force many people out of their fields. This transition towards a more automated hospital will require many medical personnel to learn new skills and move towards jobs that require a more significant amount of empathy to thrive in the new economy. For decades, people have been worried about the effects of more automation and machinery, but we have seen that where some jobs are replaced with technology, other jobs are created. The findings of this thesis show that while AI is likely to replace some human workers, there is minimal reason to worry about complete job displacement in the near future. Long-term, the significance of AI in job replacement is more of an unknown. However, with knowledge about how artificial intelligence could be impacting us now, patients, physicians, and hospitals can better prepare and understand the impact that AI will have on each of them specifically.
ContributorsMcSpadden, Lana (Author) / Simon, Alan (Thesis director) / Ostrom, Amy (Committee member) / Barrett, The Honors College (Contributor) / Business Data Analytics (Contributor)
Created2022-05
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This paper is a beginner’s guide to the product management (PM) career. The paper starts with an introduction to myself and my product management journey, as well as my purpose in writing the guide. Next, I cover the basics of a product management career, such as career path, salaries, job

This paper is a beginner’s guide to the product management (PM) career. The paper starts with an introduction to myself and my product management journey, as well as my purpose in writing the guide. Next, I cover the basics of a product management career, such as career path, salaries, job descriptions, responsibilities and characteristics of product managers, and the different types of product managers. I then go in depth on the product development lifecycle, the place where the product manager’s work resides. The product development lifecycle consists of: finding and planning the right opportunity, designing the solution, building the solution, sharing the solution, and assessing the solution. Product managers work cross-functionally with marketing, design, and engineering teams. After discussing each step to the process, I move into the topic of how to get the knowledge and skillset necessary for a product management job. This includes tips and advice on degree choice, books, websites, PM internships and full-time jobs, and how to prepare for interviews. The guide provides fundamental information about product management, getting a product management job, and where to go after to learn more.
ContributorsLevy, Lital (Author) / Ostrom, Amy (Thesis director) / Eaton, Kathryn (Committee member) / Dean, W.P. Carey School of Business (Contributor) / Department of Marketing (Contributor) / Department of Information Systems (Contributor) / Barrett, The Honors College (Contributor)
Created2019-05