Matching Items (62)
Description
This thesis project uses the four frames described by Lee Bolman and Terrence Deal in Reframing Organizations—structural, human resources, political, and symbolic—to analyze the issue of pharmacy technician understaffing at CVS Pharmacy, with the goal of identifying solutions for prevention and mitigation. First, the pharmacy industry and CVS Pharmacy are introduced. The process of prescription pick-up, the types of pharmacy employees and their various responsibilities, and the way CVS Pharmacy schedules its workers are all explained for context. The structural, human resources, and symbolic frames are used to identify features of CVS Pharmacy that present opportunities for improvement and the potential consequences of inaction (employee burnout and withdrawal, strained relationships between coworkers, low-quality customer service and general inconvenience, reduced accessibility of essential medications and services, increased risk of practitioner error, and the overall loss of profits and the company’s good reputation). The structural and human resources philosophies of problem solving are used to identify potential solutions. Considering the current circumstances of CVS Pharmacy and ongoing trends in the industry, the most helpful long-term understaffing solutions would be seeking out employee feedback and building strong working relationships, creating new roles like night teams, investing in labor-replacing technologies to increase a pharmacy’s maximum output, and modifying existing staffing technologies.
ContributorsClyne, Kinsey (Author) / deLusé, Stephanie (Thesis director) / O'Neil, Erica (Committee member) / Barrett, The Honors College (Contributor) / Department of Psychology (Contributor) / School of Molecular Sciences (Contributor)
Created2022-05
Description
Getting clear about what behavioral scientists mean when they invoke content presupposing concepts, like information, is necessary for understanding how humanity’s own behavioral capacities do or do not relate to those of non-human animals. Yet, producing a general naturalistic definition for representational content has proven notoriously difficult. Some have argued that Claude Shannon’s formal, mathematically defined notion of information is the proper starting point for building a biological theory of content. Others have sought to define content presupposing concepts in terms of the historical selection processes that drive evolution. However, neither approach has produced definitions that capture the way successful researchers in the behavioral sciences use content-presupposing concepts. In this dissertation, I examine an ethological tradition of insect navigation research that has consistently ascribed content to insects. To clarify the meaning of such ascriptions, I analyze the practices scientists use to justify new attributions of content and the way new attributions of content guide scientists’ future research activities. In chapter 1, I examine a series of insect navigation experiments performed in 2006–2007 that led to a novel ascription of content. I argue that researchers ascribe content to insects’ navigation behaviors when those behaviors reliably accomplish a difficult goal-directed function. I also argue that ascriptions of content help researchers achieve their epistemic aims by guiding hypothesis formation and aiding comparative theorizing.
In chapter 2, I trace the history of the experimental strategy analyzed above
back to the work of Karl von Frisch in the early 20th century. I argue that von Frisch has a complicated and understudied relationship to the discipline of ethology. I support that argument by highlighting features of von Frisch’s research that both comported with and differed from the program of classical ethology.
In chapter 3, I examine the cognitive map debate in insects. I argue that the debate stems from competing research groups’ endorsement of different norms for justifying claims about the dynamics of representational contents. I then situate these different norms historically to show how the cognitive map debate is a continuation of longstanding divisions within the history of animal behavior research.
ContributorsDhein, Kelle (Author) / Sterner, Beckett (Thesis advisor) / Maienschein, Jane (Committee member) / Allen, Colin (Committee member) / Pratt, Stephen (Committee member) / Laubichler, Manfred (Committee member) / Arizona State University (Publisher)
Created2021