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Description
Scholars have extensively researched citizens’ preferences regarding the actions, language, and demeanors displayed by officers during citizen-police interactions. Specifically, there are a multitude of factors that can influence a citizens’ perception of such interactions as either satisfactory or unsatisfactory. What appears to be missing from the literature, however, is police

Scholars have extensively researched citizens’ preferences regarding the actions, language, and demeanors displayed by officers during citizen-police interactions. Specifically, there are a multitude of factors that can influence a citizens’ perception of such interactions as either satisfactory or unsatisfactory. What appears to be missing from the literature, however, is police officers’ understanding of citizens’ preferences for regarding factors. In other words, it is unclear if and how officers are actively attempting to interact with victims and witnesses based on actual citizen preferences or if officers do not consider these preferences during citizen interactions. This gap has important implications for officer training on citizen’s preferences due to the influence such interactions can have on citizens, specifically citizens’ physical and psychological well-being, as well as citizens’ perceptions of - and reaction to - the criminal justice system. This project examines original data collection of citizen and officer surveys regarding officers’ actions, language, and demeanors. Additionally, observations during ride-alongs are presented to expand on the current literature regarding citizen preferences during interactions with the police and to assess officers’ understanding and application of this knowledge. Results indicate that, while officers seem to understand what actions, language, and demeanors will increase citizen satisfaction, officers may believe that there exist situational factors that are more important in affecting citizen satisfaction with officers. Observations revealed that the vast majority of citizen-police interactions were positive and productive. Even so, results from the surveys and observations point to several important policy implications for improvement between officers and citizens.
ContributorsGagnon, Analisa (Author) / Fox, Kate (Thesis advisor) / Telep, Cody (Committee member) / Chamberlain, Alyssa (Committee member) / Arizona State University (Publisher)
Created2020
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Description
The presence of restorative justice (RJ) in the United States has grown steadily within the last five decades. The dynamics of RJ programs are meant to more holistically address the harms caused by crime in comparison to the traditional criminal justice system (CJS). Yet, evaluative research has provided inconsistent evidence

The presence of restorative justice (RJ) in the United States has grown steadily within the last five decades. The dynamics of RJ programs are meant to more holistically address the harms caused by crime in comparison to the traditional criminal justice system (CJS). Yet, evaluative research has provided inconsistent evidence of their effectiveness and the quality of empirical study has gone untested. The current study sought to fill the gaps within past research by examining how success has been measured, assessing the rigor of study methodology using the Maryland Scientific Methods Scale (SMS), and determining the impact of RJ programs on recidivism, victim satisfaction and restitution compliance using meta-analysis. A systematic search of past literature identified a sample of 121 studies whose dependent measures were coded, and methodological designs were rated using the SMS. Most studies failed to include community-based measures of success or measures which reflect the goals of RJ to undue harms and restore relationships. SMS scores were well distributed within the sample. Despite restricted sample sizes, meta-analyses used extracted data from 35 case-control, quasi-experimental and experimental studies to generate 43 unique treatment contrasts and 3 summary effects. Meta-analytic findings favored RJ treatment over CJS control groups across all dependent measures. Heterogeneity between subsequent arrest studies was scrutinized using subgroup analysis. The fewest subsequent arrests were associated with adult offenders, mandated participation, mediation and hybrid programs, and the most rigorous methodologies. Findings support continued efforts to improve the methodological rigor of evaluations, targeted focus on specific program types and delivery characteristics. Future meta-analyses would benefit from the inclusion of non-American RJ program evaluations to enlarge pooled sample populations and better detect moderating influences. Other suggestions for research design improvements include the use of more holistic and stakeholder-centric measures for success, use of continuous measures, and refined indicator variables for heterogeneity testing (e.g., crime type severity, characteristics of program fidelity). The author recommends continued use of these programs, specifically with adult offenders and incidents of serious crime toward a better understanding of the true impacts of RJ on stakeholders. More detailed results, study limitations and implications are discussed herein.
ContributorsErnest, Kyle (Author) / Fox, Kate (Thesis advisor) / Decker, Scott (Committee member) / Stolzenberg, Stacia (Committee member) / Arizona State University (Publisher)
Created2019