To address these issues, a framework was established in this dissertation to aid mobile food retailers with reaching economic sustainability by addressing two key operational decisions. The first decision was the stocked product mix of the mobile retailer. In this problem, it was assumed that mobile retailers want to balance the health, consumer cost, and retailer profitability of their product mix. The second investigated decision was the scheduling and routing plan of the mobile retailer. In this problem, it was assumed that mobile retailers operate similarly to traditional distribution vehicles with the exception that their customers are willing to travel between service locations so long as they are in close proximity.
For each of these problems, multiple formulations were developed which address many of the nuances for most existing mobile food retailers. For each problem, a combination of exact and heuristic solution procedures were developed with many utilizing software independent methodologies as it was assumed that mobile retailers would not have access to advanced computational software. Extensive computational tests were performed on these algorithm with the findings demonstrating the advantages of the developed procedures over other algorithms and commercial software.
The applicability of these techniques to mobile food retailers was demonstrated through a case study on a local Phoenix, AZ mobile retailer. Both the product mix and routing of the retailer were evaluated using the developed tools under a variety of conditions and assumptions. The results from this study clearly demonstrate that improved decision making can result in improved profits and longitudinal sustainability for the Phoenix mobile food retailer and similar entities.
The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust researchers) may be problematic. The chapter focuses on the issue of too-high trust and processes through which such too-high trust might emerge. Specifically, excessive trust might result from external, internal, and intersecting external-internal processes. External processes refer to the actions institutions take that affect public trust, while internal processes refer to intrapersonal factors affecting a trustor’s level of trust. We describe how the beneficial psychological and behavioral outcomes of trust can be mitigated or circumvented through these processes and highlight the implications of a “darkest” side of trust when they intersect. We draw upon research on organizations and legal, governmental, and political systems to demonstrate the dark side of trust in different contexts. The conclusion outlines directions for future research and encourages researchers to consider the ethical nuances of studying how to increase institutional trust.