Matching Items (2)
Filtering by
- All Subjects: sensemaking
- Creators: Corley, Kevin G.
- Resource Type: Text
Description
Municipal courtrooms are brimming with a variety of positive and negative emotions from defendants who are primarily encountering the criminal justice system for the first time. Municipal court judges and bailiffs must work together and find ways to communicate important information about courtroom processes to up to 70-120 defendants a day. This dissertation investigates how municipal court judges and bailiffs from two municipal courthouses respond to three organizational challenges associated with emotion--defendant confusion about courtroom processes, handling high caseloads while treating defendants as customers of the court, and managing the serious and tedious emotional moods of the courtroom environment. Using qualitative methods of observation and informal and formal interviews, this dissertation analyzes how emotion cycles between judges and bailiffs help give sense to and break sense of defendants while simultaneously helping them navigate the challenges of their work. Findings detail the nature of work in municipal court--explaining the challenges associated with emotion that judges and bailiffs face on a daily basis. The data also describes the emotional roles that judges and bailiffs employ in the courtroom. The judges' emotional roles include tension relievers, order enforcers, and care takers. Bailiffs' emotional roles comprise rule enforcers, toxin handlers, and do gooders. The heart of the analysis explores how judges and bailiffs give sense to defendants when unexpected situations manifest in the courtroom and break sense of defendants who hold incorrect or less favored beliefs about courtroom procedures. The emotional displays and responses of judges, bailiffs, primary defendants (defendants before the judge), and third party defendants (those watching in the audience) enable sensegiving and sensebreaking to occur. The emotion cycles allow courtroom staff to impact the sensemaking process of defendants in a fast and efficient manner. Theoretical implications include extensions of emotion cycle research through a consideration of the displays and responses of primary agents, intermediate agents, and primary recipients of emotional displays. Practical implications describe how specific training practices and space for employee discussion could enhance the workplace wellness of judges and bailiffs.
ContributorsScarduzio, Jennifer A (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin G. (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2012
Description
In this three-article dissertation, I explore what it means for teachers to be designers in three different ways. Each article can stand on its own, but taken together, they paint a rich and nuanced picture of the relationship between teachers and design. The first article is an analysis of a decade of literature on teachers and design seeking to answer the question, “What does it mean for a teacher to be described as a designer, or for the act of teaching to be considered an act of design?” The analysis combined an interpretive content analysis of central terms and constructs with a network analysis of co-authorship and citation practices. The results highlighted 10 strands of literature around teachers and design, each describing a different perspective on what, how, when, and why teachers design.
The second article focuses on a design-based professional development (PD) program I conducted with four teachers in a rural junior high school. The program was designed to support teachers in approaching problems of practice in designerly ways, including exploring problems using various epistemic perspectives. Using an embedded case analysis approach, I found that although each teacher interpreted the program differently, all described outcomes related to coming to know in new ways, developing a deeper understanding of students, and being impacted at a personal level. These outcomes could be interpreted as a type of sensemaking, where teachers came to re-interpret the past and present in ways that allowed them to shape the future. Sensemaking was supported through epistemic diversity and the acts of framing common in design practice.
The third article is a scholarly essay arguing that the PD program and its implementation suggest design is not only about creating things but is also about seeing and addressing the indeterminacy inherent in complex situations of practice. Designers interact with this indeterminacy through imposing a frame on the situation and interpreting the results. When teachers are designers, they are empowered to integrate their personal and professional selves with the design situation, all while maintaining a form of skeptical optimism within complex and shifting contexts.
ContributorsWarr, Melissa (Author) / Mishra, Punyashloke (Thesis advisor) / Anderson, Katherine (Committee member) / Jordan, Michelle (Committee member) / Arizona State University (Publisher)
Created2021