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- All Subjects: Business Administration
- Creators: Arizona State University
Description
Since the September 11, 2001 terrorist attacks and subsequent creation of the Transportation Security Administration (TSA), airport security has become an increasingly invasive, cumbersome, and expensive process. Fraught with tension and discomfort, "airport security" is a dirty phrase in the popular imagination, synonymous with long lines, unimpressive employees, and indignity. In fact, the TSA and its employees have featured as topic and punch line of news and popular culture stories. This image complicates the TSA's mission to ensure the nation's air travel safety and the ways that its officers interact with passengers. Every day, nearly two million people fly domestically in the United States. Each passenger must interact with many of the approximately 50,000 agents in airports. How employees and travelers make sense of interactions in airport security contexts can have significant implications for individual wellbeing, personal and professional relationships, and organizational policies and practices. Furthermore, the meaning making of travelers and employees is complexly connected to broad social discourses and issues of identity. In this study, I focus on the communication implications of identity and emotional performances in airport security in light of discourses at macro, meso, and micro levels. Using discourse tracing (LeGreco & Tracy, 2009), I construct the historical and discursive landscape of airport security, and via participant observation and various types of interviews, demonstrate how officers and passengers develop and perform identity, and the resulting interactional consequences. My analysis suggests that passengers and Transportation Security Officers (TSOs) perform three main types of identities in airport security contexts--what I call Stereotypical, Ideal, and Mindful--which reflect different types and levels of discourse. Identity performances are intricately related to emotional processes and occur dynamically, in relation to the identity and emotional performances of others. Theoretical implications direct attention to the ways that identity and emotional performances structure interactions, cause burdensome emotion management, and present organizational actors with tension, contradiction, and paradox to manage. Practical implications suggest consideration of passenger and TSO emotional wellbeing, policy framing, passenger agency, and preferred identities. Methodologically, this dissertation offers insight into discourse tracing and challenges of embodied "undercover" research in public spaces.
ContributorsRedden, Shawna Malvini (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin (Committee member) / Alberts, Janet (Committee member) / Trethewey, Angela (Committee member) / Arizona State University (Publisher)
Created2013
Description
Municipal courtrooms are brimming with a variety of positive and negative emotions from defendants who are primarily encountering the criminal justice system for the first time. Municipal court judges and bailiffs must work together and find ways to communicate important information about courtroom processes to up to 70-120 defendants a day. This dissertation investigates how municipal court judges and bailiffs from two municipal courthouses respond to three organizational challenges associated with emotion--defendant confusion about courtroom processes, handling high caseloads while treating defendants as customers of the court, and managing the serious and tedious emotional moods of the courtroom environment. Using qualitative methods of observation and informal and formal interviews, this dissertation analyzes how emotion cycles between judges and bailiffs help give sense to and break sense of defendants while simultaneously helping them navigate the challenges of their work. Findings detail the nature of work in municipal court--explaining the challenges associated with emotion that judges and bailiffs face on a daily basis. The data also describes the emotional roles that judges and bailiffs employ in the courtroom. The judges' emotional roles include tension relievers, order enforcers, and care takers. Bailiffs' emotional roles comprise rule enforcers, toxin handlers, and do gooders. The heart of the analysis explores how judges and bailiffs give sense to defendants when unexpected situations manifest in the courtroom and break sense of defendants who hold incorrect or less favored beliefs about courtroom procedures. The emotional displays and responses of judges, bailiffs, primary defendants (defendants before the judge), and third party defendants (those watching in the audience) enable sensegiving and sensebreaking to occur. The emotion cycles allow courtroom staff to impact the sensemaking process of defendants in a fast and efficient manner. Theoretical implications include extensions of emotion cycle research through a consideration of the displays and responses of primary agents, intermediate agents, and primary recipients of emotional displays. Practical implications describe how specific training practices and space for employee discussion could enhance the workplace wellness of judges and bailiffs.
ContributorsScarduzio, Jennifer A (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin G. (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2012
Description
As more goods and processes are digitalized and available online, supply chains began to transact digitalized goods and processes that do not involve physical distribution. This dissertation defines this type of supply chain as “digital supply chain” and aims to extend the knowledge for better management of digital supply chains. Digital goods are granularly codifiable and easily duplicatable, and digital processes are less constrained by time and distance. For these reasons, compared to conventional supply chains, digital supply chains have the following features: the delivery of goods is faster; the innovation cycle is shorter; post-sales product modification is easier; and customers switch between the providers of alternative goods more frequently and easily. Given these traits of digital supply chains, this dissertation focuses on the timing of firms’ actions and their consequences under the consideration of dynamic interactions with competitors, customers, and business environments. The dissertation consists of four chapters. Chapter 1 briefly introduces the concept and issues of digital supply chains. Chapter 2 investigates how a service provider’s failure leads to a competing firm’s responsive innovation in the innovation-driven digital service industry. Chapter 3 demonstrates the relationship between market environments and innovation cycles in the innovation-driven digital service industry. Lastly, Chapter 4 studies evolving supply chain cyber-vulnerability from the perspective of agency theory.
ContributorsJeong, Seongkyoon (Author) / Choi, Thomas T (Thesis advisor) / Oke, Adegoke A (Committee member) / Dooley, Kevin K (Committee member) / Arizona State University (Publisher)
Created2022
Description政府引导基金自诞生至今，始终处于管理模式的摸索状态。本文试图从公司治理的角度分析不同利益方（政府、社会出资人以及管理人）之间的博弈关系以及其对引导基金投资效果的影响。政府引导基金的注册数量和规模在过去十几年中得到了快速显著的发展。从引导基金设立的政府行政层级来看，地县级政府设立基金是引导基金出资中的绝对主力。本文拟深入研究地县级政府引导基金的运作模式，尝试探索其治理结构与投资效果。
目前，引导基金的运作模式仍然处于摸索阶段，论文试图对引导基金若干个指标做出客观比较，分析政府参与度对资金投资效果的影响，希望对未来引导基金的设立模式选择提供有力的理论基础。为实现较好的研究效果，论文选择了某经济发达的地级市的样本进行了研究，该市的政府引导私募股权基金发展程度相对较高，市本级以及区县级均有较多的政府引导私募股权基金，该市范围政府引导私募股权基金可研究价值相对较高。在样本选择方面，论文将采样某市及所辖区县政府直接出资基金十六只，针对其参与设立的直投基金以及直接投资项目进行分析。同时，论文还总正反两个方面选择了两个经典案例进行详细剖析。
论文发现，市场化运作程度越低，引导基金所期望实现的目标效果相对不理想，投资效果越差。政府在决策中所占比重越高，形成的投资决策对于项目成长性判断的准确度越差，对地方经济社会发展的综合贡献越低。然而，纯粹的商业运作，无法实现引导基金所承担的社会使命。对不同的资金诉求导致的投资要求在不同的决策层级实现，通过政府或其代表出资方对管理方以协议约束的方式保证其投资行为而不再进行对单个项目进行价值判断，是有效实现引导诉求和专业判断兼顾的引导基金管理模式。
论文建议，在经济相对发达地区，政府引导基金应该积极采用市场化运作模式，在现有可选择的模式中，政府引导基金以LP身份且获取咨询委角色，从外部监察约束角度对基金进行投资引导的模式为最佳选择。
ContributorsWu, Di (Author) / Pei, Ker-Wei (Thesis advisor) / Wu, Fei (Thesis advisor) / Zhu, David (Committee member) / Arizona State University (Publisher)
Created2022
Description本文对中国制药企业并购溢价影响因素进行了研究，提出了对制药企业并购非常重要的两个新的影响因素：可生产药品批文和在研新药批文。本文以2011年1月—2019年12月间我国制药行业上市公司并购事件为样本，对在研新药和可生产药品批文的价值从四个维度度量：是否有在研新药和可生产药品批文；在研新药数量及可生产药品批文数量；根据创新药和仿制药两个类别进行细分；标的企业所拥有的在研新药和可生产药品批文的市场价值。论文发现药品批文对企业并购溢价的影响不是很显著。进一步的，本文探究了药品批文对主并企业的对被并购公司的估值的影响。实证结果表明，我国制药企业在并购估值时确实会考虑到在研新药和可生产药品批文的价值。本文还发现对于可生产药品来说，相对创新药，被并购公司持有的仿制药批文影响更显著。而对于在研新药来说，主并企业更看重在研的创新药，在研仿制药对并购估值的影响不大。最后，本文选取了两个代表性案例进一步分析和探讨药品批文对企业并购的影响。
ContributorsYe, Tao (Author) / Shen, Wei (Thesis advisor) / Chang, Chun (Thesis advisor) / Jiang, Zhan (Committee member) / Gu, Bin (Committee member) / Arizona State University (Publisher)
Created2022
Description汽车行业属于国家支柱型产业，创造了高额的产值，增加了就业岗位。随着汽车生产行业竞争日趋激烈的趋势影响，汽车经销商在未来会出现明显的分化，并且逐步向头部集中。基于这样的行业背景，本项研究开展汽车经销商整体经营和盈利能力等方面的详细深入分析，即系统整合汽车经销商业务运营层面和财务层面数据，结合统计研究方法，对经销商盈利能力进行系统且详实归因分析，从而试别驱动盈利能力的关键业务要素。其研究成果能够完善对行业发展规律和经营模式系统性理解，从而进一步指导该领域的相关业务实践，提高经销商整体经营业绩。本课题通过四个阶段来开展经销商整体经营与盈利归因的相关研究。首先，本课题梳理了中国汽车消费行业发展的历史，同时阐述样本期内（2018-2020年）国内宏观经济和汽车消费市场的特征进行，并介绍X品牌汽车经销商的地理分布、资质和业绩评级体系、自身经营特征以及汽车生产商对经销商扶持政策等方面。在第二阶段，本课题聚焦研究假设、模型与方法，通过对X品牌汽车经销商的业务结构和运营管理开展分析，并逐步识别影响经销商盈利的关键指标变量，并提出研究假设和相关模型（即时间序列模型和面板回归模型）。在第三阶段，本课题首先开展经销商相关信息整体性统计分析，获得关键业务指标在样本期内动态特征，并结合时间序列回归模型探讨各项业务指标对经销商整体盈利能力的影响程度。在第四阶段，本课题采用（个体）固定效应的面板回归模型来研究不同组别（控制）条件下经销商盈利能力的影响因素以及其盈利能力对这些因素的敏感程度，从而更深入和全面地揭示影响经销商盈利能力的潜在因素。
基于上述四阶段的研究结果，本研究进一步就提升经销商盈利能力展开讨论，并提出相应对策。本课题相关结论仅从X品牌汽车经销商经营和财务数据进行定性和定量分析获得，但衷心希望本研究的成果能够对汽车经销商改善经营业务方面能起到实践上的借鉴和指导意义。
ContributorsPan, Guangxiong (Author) / Shen, Wei (Thesis advisor) / Wu, Fei (Thesis advisor) / Zhu, Qigui (Committee member) / Arizona State University (Publisher)
Created2022
Description
In response to the COVID-19 pandemic, countries took serious measures to control its spread and reduce its effect on health, social, and economic aspects. The United Arab Emirates (UAE) has taken unprecedented preventive measures against the spread of COVID-19, including complete lockdowns and the closing of some businesses. Therefore, 27% of companies expected to lose their businesses within a month, while 43% of companies expected to go out of business within six months. This was not only due to the countrywide lockdown, or the impacts caused by the pandemic, but also due to the bad leadership of some leaders during this crisis. There are little of studies and data that discuss the consequences of these decisions on businesses, and it will be helpful to measure the consequences over three years. This study answers the following question: How much did myopic staffing and compensation decisions in the context of COVID-19 affect companies’ performance? To answer this question, I use agent-based modeling (ABM) supported by secondary data to create a simulation to study the consequences of myopic decisions made on employees’ performance in the private sector in the United Arab Emirates starting from the 2020 year and through an anticipated period of 3 years . The study found that under the assumptions that pay deductions, layoffs, and unpaid leaves, are myopic decisions and in the context of the COVID-19 pandemic and its impact on the companies’ performance, there is a huge affect on companies’ performance over the study period which is 3 years.
Keywords: bad leadership, myopic decisions, companies, businesses, COVID-19, agent-based model.
ContributorsAlsaleh, Mohammad (Author) / Trinh, Mai P. (Thesis advisor) / Castillo, Elizabeth (Committee member) / Wallace, L. Marie (Committee member) / Arizona State University (Publisher)
Created2022
Description
This paper focuses on the path of business model digitalization and its impact on corporate performance, and empirically tests the relationship between the path of business model digitalization and corporate performance of listed companies in China.The empirical results show that: digital transformation will improve enterprise performance, the technological innovation capability of enterprises helps to improve the business performance of enterprises; the level of enterprise technological innovation has a strengthening effect on the positive impact of digitalization on enterprise performance; corporate financing constraints will weaken the positive effect of corporate digital transformation on corporate performance; the improvement of technological innovation capability is conducive to the improvement of the performance of digital transformation enterprises; technological innovation of manufacturing enterprises is difficult to have a greater impact on enterprise performance by improving production efficiency.
Based on the empirical results of this paper, in order to fully grasp the development opportunities of the digital economy, the government should take the digital transformation of enterprises as a way to help enterprises develop with high quality. At the industrial level, we should promote the digital transformation of economic industries based on the principle of differentiation. At the enterprise level, we should strengthen the financial services and R&D investment that match the financing needs of enterprises, effectively play the positive regulatory role of enterprises' technological innovation ability on the performance of enterprises' digital transformation, and effectively weaken the negative regulatory role of financing constraints on the performance of enterprises' digital transformation.
ContributorsWang, Minghui (Author) / Chen, Pei-Yu (Thesis advisor) / Jiang, Zhan (Thesis advisor) / Zheng, Zhiqiang (Committee member) / Arizona State University (Publisher)
Created2023
Description
During uncertain situations such as a crisis or risk scenario, journalists experience challenges in filtering, verifying, and curating information and adapting to the new work conditions. Utilizing Sensemaking Theory, this qualitative study aims to understand how journalists construct reporting decisions on uncertain scientific topics, given the potential impact of these stories on the public’s understanding and acceptance of science. The study focuses on Kuwaiti journalists’ handling of science and health information during the outbreak of the Novel Coronavirus Disease of 2019 (COVID‐19). The research adopts a narrative approach, conducting in-depth interviews with science reporters and managing editors from digital news outlets in Kuwait. Thematic analysis of the data indicates that journalists’ handling of COVID-19 uncertain science news was mainly influenced by interests, emotions, external pressures, personal stances, and organizational alignment rather than a thorough evaluation of claims. This suggests a lack of expertise and competence in effectively evaluating and interpreting science news.
The study identifies six primary sensemaking approaches used by science journalists and reveals the implicit connotations that underlie Kuwaiti journalists’ roles, which are heavily influenced by their professional, social, and cultural realities. The findings suggest that journalists’ perceptions of their surrounding environment, including their country’s level of scientific contribution, public interest in science, and the overall state of journalism, are important dimensions influencing their perception of their role. Additionally, the study adds to the body of research on gatekeeping by highlighting the influence of sensemaking on journalists’ resistance and compliance with a gate and how this may sometimes lead to overlooking a gate’s presence.
Moreover, the study contributes to understanding journalists’ news values and value prioritization during uncertain times. It emphasizes the reciprocal relationship between sensemaking and news values, where values serve as both selection and sensemaking devices. The findings also shed light on how journalists justify their control over uncertain information dissemination, using uncertainty, audience perception, and social responsibility to legitimize their actions and deflect criticism. The insights gained from this study have significant implications for journalistic practices, ethics, and responsibilities in the context of uncertainty and health crises.
ContributorsAlshehab, Ahmad Sh (Author) / Gilpin, Dawn (Thesis advisor) / Silcock, B. William (Committee member) / Thornton, Leslie-Jean (Committee member) / Ebrahim, Husain (Committee member) / Arizona State University (Publisher)
Created2023
Description
As Charles Darwin’s evolution theory reveals, it is not the strongest species that survive, but those most responsive to change. This principle also applies in the realm of operations management, where managers shall creatively redesign operations to address new challenges. This dissertation presents three cases where renovating traditional operations cost-effectively solves emerging problems, including fraudulent reviews on online platforms (Chapter 1), inefficient strategy design of advertisers (Chapter 2), and inadequate user participation in global procurement initiatives (Chapter 3). I demonstrate that such a practice not only enhances operational efficiency but promotes social welfare. The first two chapters examine operational renovation in the private sector, while the third focuses on the public sector. Specifically, Chapter 1 investigates sellers’ review manipulation on e-commerce platforms and shows that platforms may not be as committed to combating fake reviews as they claim to be. To mitigate this problem, I craft a game-theoretic model and illustrate that restructuring return policies – an essential, long-established operation – can inhibit review manipulation. Chapter 2 analyzes geofencing, an emerging advertising strategy that enables advertisers to send ads to consumers within a virtual fencing zone. While extant literature shows the usefulness of geofencing, the optimal implementation of the strategy remains unclear. Therefore, I analytically examine the optimal operations of geofencing. The findings suggest that the typical practice of setting the geofence around the advertiser’s store is not cost-efficient. Advertisers shall think outside of the box and consider placing the fencing zone elsewhere. My proposed geofencing location and radius could increase resource utilization, advertising efficacy, and consumer welfare. Chapter 3 switches the focus to the public sector, addressing the unaffordability of health products in low- to middle-income countries (LMICs). Social planners have managed procurement pools to help LMICs access health products, yet countries’ willingness to join the pool can vary greatly. A lack of country participation would jeopardize the success of pooled procurement. To encourage more countries to join, I design a procurement mechanism that considers countries’ heterogeneous preferences, disease burdens, and ability to pay. This proposed mechanism, with an appropriately designed subsidy plan, could maximize the aggregate social welfare.
ContributorsChen, Xiangjing (Olivia) (Author) / Webster, Scott (Thesis advisor) / Wang, Yimin (Thesis advisor) / Ho, Yi-Jen (Ian) (Committee member) / Arizona State University (Publisher)
Created2023