Matching Items (3)
Description
Serious play—the notion of bringing the benefits of play to bear on work-related tasks—is receiving more attention as a remedy to many challenges of the modern knowledge economy. Exploring and defining the role of serious play approaches to facilitate collaborative problem-solving and value creation, this dissertation consists of four related research papers.
The first research paper (RP1) reconciles three different conceptualizations of knowledge into a new theory of knowledge. This pluralistic definition allows knowledge to change character across the span of the value creation process. The paper further introduces a model called the Wheel of Knowledge (WoK) for mobilizing knowledge throughout the different knowledge conversions of the value creation process. The second research paper (RP2) advocates that serious play can scaffold and accelerate these knowledge conversion processes, it disaggregates existing serious play approaches, and starts to operationalize the WoK by using it to match different types of serious play approaches to different types of knowledge conversion challenges. The third research paper (RP3) validates the WoK by sorting the serious play literature according to how it applies to the different knowledge conversion processes. The paper provides a framework for ascertaining the applicability of serious play methods to specific knowledge conversion challenges and identifies under-explored research areas of the serious play field. The fourth research paper (RP4) tests the recommendations of RP3 by applying the LEGO® Serious Play® (LSP) method to a knowledge conversion challenge focused on tacit knowledge sharing. It reports on a mixed-methods, multi-session case study in which LSP was used to facilitate cross-disciplinary dialogue and deliberation about a wicked problem. Results show that LSP is particularly useful in the beginning of a value creation process and that it facilitates socialization and tacit knowledge sharing. Taken together the papers demonstrate the necessity, potential, and application of serious play as a catalyst for the knowledge conversion processes presented in the WoK. It is now clear that different serious play approaches are suitable as respectively: an accelerator for trust-building and collective creativity, as a conduit for iterative innovation, and as a way of making rote tasks more engaging.
The first research paper (RP1) reconciles three different conceptualizations of knowledge into a new theory of knowledge. This pluralistic definition allows knowledge to change character across the span of the value creation process. The paper further introduces a model called the Wheel of Knowledge (WoK) for mobilizing knowledge throughout the different knowledge conversions of the value creation process. The second research paper (RP2) advocates that serious play can scaffold and accelerate these knowledge conversion processes, it disaggregates existing serious play approaches, and starts to operationalize the WoK by using it to match different types of serious play approaches to different types of knowledge conversion challenges. The third research paper (RP3) validates the WoK by sorting the serious play literature according to how it applies to the different knowledge conversion processes. The paper provides a framework for ascertaining the applicability of serious play methods to specific knowledge conversion challenges and identifies under-explored research areas of the serious play field. The fourth research paper (RP4) tests the recommendations of RP3 by applying the LEGO® Serious Play® (LSP) method to a knowledge conversion challenge focused on tacit knowledge sharing. It reports on a mixed-methods, multi-session case study in which LSP was used to facilitate cross-disciplinary dialogue and deliberation about a wicked problem. Results show that LSP is particularly useful in the beginning of a value creation process and that it facilitates socialization and tacit knowledge sharing. Taken together the papers demonstrate the necessity, potential, and application of serious play as a catalyst for the knowledge conversion processes presented in the WoK. It is now clear that different serious play approaches are suitable as respectively: an accelerator for trust-building and collective creativity, as a conduit for iterative innovation, and as a way of making rote tasks more engaging.
ContributorsNørgaard Jensen, Camilla (Author) / Seager, Thomas P (Thesis advisor) / Selin, Cynthia L (Thesis advisor) / Boradkar, Prasad (Committee member) / Giard, Jacques (Committee member) / Arizona State University (Publisher)
Created2017
Description
The main purpose of this action research study was to understand the most appropriate methods to replicate expertise and expert performance in an ever-changing and dynamic global organization. It was also meant to empower team members in becoming more decisive experts within their respective fields/domains. In this study, ten (10) “snackable” videos were created to support microlearning on expertise. Interviews were conducted with experts across Microsoft spanning the United States, Latin America, and Europe. Using knowledge management theory, deliberate practice, and organizational learning theory helped create the framework. Phenomenological inquiry, narrative inquiry, and digital storytelling supported the enactment of the study. The Expert-to-Expert Practice Framework (E2EPF) is a capability that was created to connect outsider knowledge with internal requirements using sensemaking, knowledge creation, and team building. It was developed to address the many challenges of building and fostering expertise within a hybrid workplace. The study was conducted during a six-month period starting from March 2022 to September 2022. Ten Microsoft experts, six team members, and one leader participated in this study that included interviews, expert panel discussions, surveys, and the development of the next generation of expert profiles. The qualitative data from this study provides a much richer understanding of the phenomenon of expertise within a global workplace. Insider experts identified that the E2EPF was able to create a differentiated experience for their practice within a relatively short time frame. Four phenomenological themes and the essence of expertise emerged from the data which indicates the effective utilization of the practice framework.
ContributorsMcLean, Leroy (Author) / Wolf, Leigh-Graves (Thesis advisor) / Hall, Allison (Committee member) / Fitzloff, Mark (Committee member) / Arizona State University (Publisher)
Created2023
Description
In the past, Industrial Engineering/Engineering Management Capstone groups have not provided adequate documentation of their project data, results, and conclusions to both the course instructor and their project sponsors. The goal of this project is to mitigate these issues by instituting a knowledge management system with one of ASU’s cloud storage tools, OSF, and by updating course rubrics to reflect knowledge sharing best practices. This project used existing research to employ tactics that promote the long-term use of this system. In addition, data specialists from ASU Library’s Research and Data Management department were involved.
ContributorsWade, Alexis Nicole (Author) / Juarez, Joseph (Thesis director) / Gel, Esma (Committee member) / Industrial, Systems & Operations Engineering Prgm (Contributor) / Barrett, The Honors College (Contributor)
Created2019-12