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- All Subjects: Procedural Justice
- Creators: Flippin, Michaela R
Description
Prior research looking at procedural justice has largely focused on legal authorities, such as the police. There is a gap in the research regarding the influence of procedurally-just treatment of other criminal justice professionals, including 911 operators. These individuals are often the first contact citizens have when initiating police services, and it is likely that 911 operators set the stage for how police encounters with the public unfold. Using a factorial vignette design, this study tests the causal links between procedural injustice and several outcome measures, including cooperation, satisfaction, callback likelihood, and willingness to testify in court. Data from a university-based sample (n=488) were used to estimate a series of ordinal regression models. The results show that participants who received the injustice stimuli were generally less likely to report they would call 911 in the future, cooperate with the 911 operator if asked additional questions, cooperate with the police once they arrived on the scene, and had lower levels of satisfaction with the how the operator handled the call. These results were significant across two different scenarios (i.e., breaking and entering and traffic accident). Seriousness of the encounter also varied across these outcomes, but the magnitude of the effect was more modest. The results demonstrate the effect non-sworn personnel, such as 911 operators, can have on the outcome of police-citizen encounters.
ContributorsFlippin, Michaela R (Author) / Reisig, Michael D. (Thesis advisor) / Young, Jacob T.N. (Committee member) / Trinkner, Rick (Committee member) / Arizona State University (Publisher)
Created2018
Description
Recently, there has been an upsurge in highly publicized negative police-citizen encounters, contributing to the current crisis in police legitimacy. These encounters, mostly filmed and disseminated by citizens, provide a new type of vicarious experience through which the viewer can assess police-citizen interactions, potentially shaping their perceptions of the police. These recordings have sparked national conversations and protests regarding police behavior and treatment of minority citizens. An area that has received less attention, however, is what effect viewing video recordings of less contentious police-citizen interactions has on public perceptions of police. To that end, this study seeks to address the knowledge gap through experimental methodology. Using actual footage of a variety of police-citizen encounters, this study examines the impact of viewing videos of police encounters on individuals' perceptions of police legitimacy, procedural justice, estimates of police misconduct, and their willingness to cooperate with police. Also examined are the impact these videos have on support for officer body-worn cameras and willingness to film the police. The findings indicate the impact of viewing police-citizen encounters on individual perceptions and attitudes are primarily linked to the content – whether positive, negative or neutral – of the video. Specifically, positive videos depicting procedurally just encounters increased perceptions of procedural justice, decreased estimations of police misconduct and increased support for officer body-worn cameras. Viewing negative videos, however, decreased perceptions of police legitimacy, distributive fairness, and procedural justice while increasing estimations of police misconduct and willingness to film the police in the future. The effects of the video encounters on perceptions of police were not lasting and were not stable when respondents were surveyed again two weeks later. Lasting effects were found for individuals’ self-reported willingness to film the police in the future. Given these findings, the process-based model of policing should consider also incorporating digital vicarious experiences when examining factors impacting perceptions of police.
ContributorsParry, Megan Marie (Author) / Wallace, Danielle M (Thesis advisor) / White, Michael D. (Committee member) / Katz, Charles (Committee member) / Arizona State University (Publisher)
Created2017