The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust researchers) may be problematic. The chapter focuses on the issue of too-high trust and processes through which such too-high trust might emerge. Specifically, excessive trust might result from external, internal, and intersecting external-internal processes. External processes refer to the actions institutions take that affect public trust, while internal processes refer to intrapersonal factors affecting a trustor’s level of trust. We describe how the beneficial psychological and behavioral outcomes of trust can be mitigated or circumvented through these processes and highlight the implications of a “darkest” side of trust when they intersect. We draw upon research on organizations and legal, governmental, and political systems to demonstrate the dark side of trust in different contexts. The conclusion outlines directions for future research and encourages researchers to consider the ethical nuances of studying how to increase institutional trust.

Homelessness in America continues to increase yearly, with a recent increase of 2% between 2019 and 2020 (State of Homelessness: 2021 Edition, 2021). Housing insecure individuals often remain unhoused because they experience different barriers and setbacks to their goals of financial and housing stability. While literature has uncovered some of the unique barriers homeless communities face, a majority do not touch on some of the deeper-rooted issues within their communities nor offer solutions for how housing insecure individuals can be supported by the public. For this study, five housing insecure participants were interviewed regarding their difficulties with being homeless, how compassion has shaped their lives, and what goals they have for regaining stability and security in their lives. Two themes emerged from these interviews: barriers to trust and connection and supports for attaining stability and safety. This paper aims to expose the different issues the homeless communities encounter to better understand their hardships and needs. Additionally, this paper offers solutions to encourage support for homeless communities on individual, organizational, and governmental levels.