The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust researchers) may be problematic. The chapter focuses on the issue of too-high trust and processes through which such too-high trust might emerge. Specifically, excessive trust might result from external, internal, and intersecting external-internal processes. External processes refer to the actions institutions take that affect public trust, while internal processes refer to intrapersonal factors affecting a trustor’s level of trust. We describe how the beneficial psychological and behavioral outcomes of trust can be mitigated or circumvented through these processes and highlight the implications of a “darkest” side of trust when they intersect. We draw upon research on organizations and legal, governmental, and political systems to demonstrate the dark side of trust in different contexts. The conclusion outlines directions for future research and encourages researchers to consider the ethical nuances of studying how to increase institutional trust.

Accessible STEAM (Science, Technology, Engineering, Art, and Mathematics) education is imperative in creating the future innovators of the world. This business proposal is for a K-8 STEAM Museum to be built in the Novus Innovation Corridor on Arizona State University (ASU)’s Tempe campus. The museum will host dynamic spaces that are constantly growing and evolving as exhibits are built by interdisciplinary capstone student groups- creating an internal capstone project pipeline. The intention of the museum is to create an interactive environment that fosters curiosity and creativity while acting as supplemental learning material to Arizona K-8 curriculum. The space intends to serve the greater Phoenix area community and will cater to underrepresented audiences through the development of accessible education rooted in equality and inclusivity.

The goal of themed entertainment is to use activities and environments to tell a story and immerse the guest in a novel experience. By applying these concepts to nonfiction and educational topics, the concept of edutainment is created. In recent years museums have begun utilizing the concept of edutainment and techniques typically found in themed entertainment experiences to capture the attention and focus of guests and create experiences that connect emotionally with them. My goal in this thesis pathway project was to investigate this trend and technique of connecting with an audience and apply it to the STEAMtank project within ASU’s Innovation Space. The goal of STEAMtank is to design and fabricate children’s STEAM museum exhibits in two semesters with focus on accessible design. My team conducted research and interviews exploring current market trends in theme parks and museums, best practice designs and operations, and interests of children to develop the concept for our exhibit, Gust of Dust, which was then fine-tuned, constructed, and installed in the STEAMtank Exhibit Space. Gust of Dust is an exciting exhibit demonstrating the power of a haboob that was developed from preconcept to installation in under a year by two determined and talented interdisciplinary teams. Learning about haboobs connect concepts of environmentalism, earth science, and safety to real concepts in children’s lives.