The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust researchers) may be problematic. The chapter focuses on the issue of too-high trust and processes through which such too-high trust might emerge. Specifically, excessive trust might result from external, internal, and intersecting external-internal processes. External processes refer to the actions institutions take that affect public trust, while internal processes refer to intrapersonal factors affecting a trustor’s level of trust. We describe how the beneficial psychological and behavioral outcomes of trust can be mitigated or circumvented through these processes and highlight the implications of a “darkest” side of trust when they intersect. We draw upon research on organizations and legal, governmental, and political systems to demonstrate the dark side of trust in different contexts. The conclusion outlines directions for future research and encourages researchers to consider the ethical nuances of studying how to increase institutional trust.
To the public, law is portrayed as a career where people experience an intense workload that eventually leads them to burnout. As a person interested in becoming a lawyer, I took it upon myself to research how burned out lawyers are in the empirical literature and study if that burnout can be linked with job dissatisfaction and, further, life dissatisfaction. As predicted, lawyers have been and continue to be burnt out and that burnout has implications on their job and life satisfaction. In turn, a lawyer’s job satisfaction and life satisfaction can also have an effect on whether or not they experience more or less symptoms of burnout. After establishing that there is a problem, I researched potential solutions to increasing life satisfaction for lawyers within the existing flawed system. I discussed five solutions proposed in the book The Happy Lawyer by Nancy Levit and Douglas Linder, which included (1) gaining more control, (2) establishing more connections, (3) increasing flow experiences, (4) identifying pleasures and strengths, and (5) making downward comparisons. Finally, as a cumulation of all my research, I offer a final suggestion to increase life satisfaction, which is to create and stick to a schedule that works for the individual lawyer.