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In today's business environment, customer service is more critical than ever. It is a major factor when consumers decide where to take their business. However, consumer choice is not applicable to all businesses for example, public utilities. Consumers do not have a choice in picking which utility company provides them service; the choice depends upon local jurisdictions and predetermined service territories. This lack of choice creates a "forced relationship" between consumers and public utilities. Because the nature of this relationship can have a negative impact, public utilities need to reevaluate their approach and invest in effective customer service as a valuable tool to achieve their organizational goals. This study investigates the need for public utilities to expand their investment; explores the available avenues to expand their investment; and offers a recommended pathway with the features and interface to expand their investment. Technology is the key in achieving organizational goals as it can reengineer internal and external operations. Self-service technology (SST) along with the features of gamification enable an organization to reengineer both its internal and its external operations. Companies can shift work from employees to customers and develop new mediums for customer service interaction. Overall, three investments are analyzed: traditional call centers, online, and mobile. The analysis focuses on available features and how those features affect the achievement of organizational goals. Two studies comprise interviews with utility representatives and a customer survey completed to reinforce findings. Based on the research, a smartphone application is the best option to enhance customer service while addressing all organizational goals.
The purpose of this project is to create a useful tool for musicians that utilizes the harmonic content of their playing to recommend new, relevant chords to play. This is done by training various Long Short-Term Memory (LSTM) Recurrent Neural Networks (RNNs) on the lead sheets of 100 different jazz standards. A total of 200 unique datasets were produced and tested, resulting in the prediction of nearly 51 million chords. A note-prediction accuracy of 82.1% and a chord-prediction accuracy of 34.5% were achieved across all datasets. Methods of data representation that were rooted in valid music theory frameworks were found to increase the efficacy of harmonic prediction by up to 6%. Optimal LSTM input sizes were also determined for each method of data representation.
My proposed project is an educational application that will seek to simplify the<br/>process of internalizing the chord symbols most commonly seen by those learning<br/>musical improvisation. The application will operate like a game, encouraging the<br/>user to identify chord tones within time limits and award points for successfully<br/>doing so.
Using two interviews with local Phoenix professional chamber musicians, this document aims to compare their experiences across musical styles to find common ground and understand the value of chamber music as a professional and educational tool.
The topic of my thesis is Louis Armstrong and his influence on society and the Civil Rights Movement. The intent is to demonstrate how Louis Armstrong aided the Civil Rights Movement by using his music to promote social justice and racial equality. The focus will be on the context of African-Americans, their social status, and rights from the early 1900s to the mid-1900s. I will connect this to important events in that time such as the fight against Jim Crow Laws and how Louis Armstrong played a role in ending segregation. He accomplished this by pushing the movement forward through speeches, fund-raising events, and his innovation of jazz. Armstrong’s gift was a form of swing jazz that advanced improvisation and emotion of music.
He was criticized for playing to segregated audiences and was thought to keep offensive stereotypes alive. However, Louis Armstrong battled against these conspiracies by performing fund-raising events and through public political stances against the oppression of African-Americans. As an example, he was outspoken about his disapproval of government and the public for their treatment of the nine African-American students enrolled at Little Rock. This resulted in the first time the school would be unsegregated between whites and blacks. Louis Armstrong worked hard in the fight against segregation and used his mastery of jazz to advance the civil rights movement. Finally, I will make a proposal as to how society can learn from Louis Armstrong and how to inspire new innovative forms of positively influencing society to help the less fortunate.