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Since the September 11, 2001 terrorist attacks and subsequent creation of the Transportation Security Administration (TSA), airport security has become an increasingly invasive, cumbersome, and expensive process. Fraught with tension and discomfort, "airport security" is a dirty phrase in the popular imagination, synonymous with long lines, unimpressive employees, and indignity.

Since the September 11, 2001 terrorist attacks and subsequent creation of the Transportation Security Administration (TSA), airport security has become an increasingly invasive, cumbersome, and expensive process. Fraught with tension and discomfort, "airport security" is a dirty phrase in the popular imagination, synonymous with long lines, unimpressive employees, and indignity. In fact, the TSA and its employees have featured as topic and punch line of news and popular culture stories. This image complicates the TSA's mission to ensure the nation's air travel safety and the ways that its officers interact with passengers. Every day, nearly two million people fly domestically in the United States. Each passenger must interact with many of the approximately 50,000 agents in airports. How employees and travelers make sense of interactions in airport security contexts can have significant implications for individual wellbeing, personal and professional relationships, and organizational policies and practices. Furthermore, the meaning making of travelers and employees is complexly connected to broad social discourses and issues of identity. In this study, I focus on the communication implications of identity and emotional performances in airport security in light of discourses at macro, meso, and micro levels. Using discourse tracing (LeGreco & Tracy, 2009), I construct the historical and discursive landscape of airport security, and via participant observation and various types of interviews, demonstrate how officers and passengers develop and perform identity, and the resulting interactional consequences. My analysis suggests that passengers and Transportation Security Officers (TSOs) perform three main types of identities in airport security contexts--what I call Stereotypical, Ideal, and Mindful--which reflect different types and levels of discourse. Identity performances are intricately related to emotional processes and occur dynamically, in relation to the identity and emotional performances of others. Theoretical implications direct attention to the ways that identity and emotional performances structure interactions, cause burdensome emotion management, and present organizational actors with tension, contradiction, and paradox to manage. Practical implications suggest consideration of passenger and TSO emotional wellbeing, policy framing, passenger agency, and preferred identities. Methodologically, this dissertation offers insight into discourse tracing and challenges of embodied "undercover" research in public spaces.
ContributorsRedden, Shawna Malvini (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin (Committee member) / Alberts, Janet (Committee member) / Trethewey, Angela (Committee member) / Arizona State University (Publisher)
Created2013
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Description
More than simply a source of income, work has become a central source of identity (Beder, 2000; Ciulla, 2000; Clair, McConnell, Bell, Hackbarth & Mathes, 2008; Muirhead, 2004). motivating scholars to engage in a plethora of studies examining the impact of work as a way of defining ourselves, ranging from

More than simply a source of income, work has become a central source of identity (Beder, 2000; Ciulla, 2000; Clair, McConnell, Bell, Hackbarth & Mathes, 2008; Muirhead, 2004). motivating scholars to engage in a plethora of studies examining the impact of work as a way of defining ourselves, ranging from identification with the organization (Scott, Corman, & Cheney, 1998) to the influence of work on non-work lives (Kirby, Wieland & McBride, 2006). And yet, in such volatile political and economic times, individual's identities as worker are threatened, spurring questions about how to decenter the meaning of work in our lives (Rushkoff, 2011). Despite young people's roles as organizational members, few communication scholars have considered the organizational experiences of youth as a productive area for research and theory (for exception see Myers & Sadaghiani, 2010). I adopt a discursive approach to unpack the multiple ways that discourses, at interpersonal, organizational and social levels, impact and influence youths' identity construction process (Ashcraft & Mumby, 2004; Fairhust & Putnam, 2004). I empirically demonstrate how discourses of work operate simultaneously at multiple levels, interacting and overlapping to position youth as workers. Analysis is based on interviews with youth, ages 12 to 21, participating in a popular national nonprofit organization that serves over four million youth each year. In addition to 49 one-on-one formal interviews, I observed 50 hours of a worker preparation program, which serves as an important context for priming participants and situating our conversations about work. Practically, this project illustrates the influence of organizations to mediate the relationship between discourse and identity. Methodologically, I further clarify discursive analysis as a method by explicitly articulating a concrete framework by which to identify micro-, meso-, and macro-levels of discourse. I also present a qualitative instrument for interviewing youth. Theoretically, this research offers an innovative and necessary expansion to the scope of organizational research by highlighting youth as current and future workers, pointing to the ways they are already engaged in work-life negotiation practices and considering how their micro-discursive practices serve to decenter the organization and make work and family meaningful.
ContributorsWay, Amy Kathleen (Author) / Trethewey, Angela (Thesis advisor) / Tracy, Sarah J. (Committee member) / Karin, Marcy (Committee member) / Arizona State University (Publisher)
Created2012
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Description
This research examines four stateswomen fashion icons—Jacqueline Kennedy Onassis, Diana, Princess of Wales, Michelle Obama, and Catherine, the Duchess of Cambridge—and the way these stateswomen used clothing and personal style to create a public identity. Dress is a powerful tool of personal expression and identity creation and when we look

This research examines four stateswomen fashion icons—Jacqueline Kennedy Onassis, Diana, Princess of Wales, Michelle Obama, and Catherine, the Duchess of Cambridge—and the way these stateswomen used clothing and personal style to create a public identity. Dress is a powerful tool of personal expression and identity creation and when we look at stateswoman style, we see the ways that dress gives them agency to negotiate the “official” identity that’s being placed on them. Personal style is the way we use personal adornments (clothing, jewelry, cosmetics, etc.) to form messages about who we are, who we dream we could be, and what our personal values are. It is a system of communication with rhetorical influence on others that, in return, offers a way to embrace, challenge, or subvert societal expectations and cultural norms. The choice to embrace, challenge, or subvert to the expectations is fluid, and the women continuously move back and forth between these states. I argue for the ways the selected women in this analysis make choices and negotiate such expectations on the national stage through their clothing choices.

While personal style does not construct our identities on its own, our dress is often the first indicator of our identity and personality. Dress, therefore, becomes one way to express our identity, even in situations where we are otherwise silenced. Stateswomen are “not body as advertisement”—as celebrities are—but “body as a source of agency.” For every woman, stateswomen included, clothing is a rhetorical statement that they make every day. These women exemplify the way choices can be made powerfully—because they are “like us” more than fashion icons. These stateswomen icons show the public evolving negotiations between personal and public style and identity. They demonstrate the ways that clothing choices can be empowering ways to construct identity and use clothing as an identity statement. This is instrumental in helping average women of the public learn how they can use clothing as a rhetorical statement that creates agency and identity.
ContributorsSeverson, Andrea J (Author) / Daly Goggin, Maureen (Thesis advisor) / Lamp, Kathleen (Committee member) / Boyd, Patricia (Committee member) / Arizona State University (Publisher)
Created2018
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Description
Identity, or peoples’ situated sense of self, can be conceptualized and operationalized in a myriad of ways, including, among others, a person’s gender, socioeconomic status, degree of expertise, nationality, and disciplinary training. This study conceptualizes identity as fluid and constructed through social interaction with others, where individuals ask themselves “Who

Identity, or peoples’ situated sense of self, can be conceptualized and operationalized in a myriad of ways, including, among others, a person’s gender, socioeconomic status, degree of expertise, nationality, and disciplinary training. This study conceptualizes identity as fluid and constructed through social interaction with others, where individuals ask themselves “Who am I?” in relation to the people around them. Such a discursive conceptualization argues that we can observe peoples’ performance of identity through the close reading and examination of their talk and text. By discursively drawing boundaries around descriptions of “Who I am,” people inherently attribute value to preferred identities and devalue undesirable, “other” selves. This study analyzes ten workshops from the Toolbox Project conducted with graduate student scientists participating in the Integrative Graduate Education Research Traineeship (IGERT) program. The emotional tone, mood, and atmosphere of shared humor and laughter emerged as a context through which collaborators tested the limits of different identities and questioned taken for granted assumptions about their disciplinary identities and approaches to research. Through jokes, humorous comments, sarcasm, and laughter, students engaged in three primary forms of othering: 1) unifying the entire group against people outside the group, 2) differentiating group members against each other, and 3) differentiating oneself in comparison to the rest of the group. I use action-implicative discourse analysis to reconstruct these communicative practices at three levels—problem, technical, and philosophical—and explore the implications of group laughter and humor as sites of “othering” discursive strategies in graduate students’ efforts to negotiate and differentiate identity in the context of integrative collaboration.
ContributorsHinrichs, Margaret M (Author) / Tracy, Sarah J. (Thesis advisor) / Seager, Thomas P (Thesis advisor) / Hannah, Mark A (Committee member) / Arizona State University (Publisher)
Created2016
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Description
Rhetoric has traditionally enjoyed a close connection with ideals of citizenship. Yet, the rhetorical traditions of the medieval period have generally been described as divorced from civic life, concerned instead with theories of composition in specific genres (such as letters and sermons) and with poetics. This view is the product

Rhetoric has traditionally enjoyed a close connection with ideals of citizenship. Yet, the rhetorical traditions of the medieval period have generally been described as divorced from civic life, concerned instead with theories of composition in specific genres (such as letters and sermons) and with poetics. This view is the product of historiographical approaches that equate rhetoric either theories and practices of speech and writing intended for state-sponsored civic forums, or alternatively with rules governing future speech or literary production. Consequently, the prevailing view of the medieval period in rhetorical studies is a simplified one that has not evolved with changing practices of analysis in the field of rhetorical studies. This dissertation contends that by employing alternative modes of historiography, historians of rhetoric gain a more accurate conception of medieval rhetoric’s civic roles, revealing the discipline’s role in shaping the individual and their relationship to civic and political institutions.

Organized around an introduction, a broad discussion of later medieval rhetoric and political thought (950-1390), four case studies, and a conclusion, this dissertation begins by identifying historiographical trends that have associated medieval rhetoric with technical treatises, minimizing connections to civic life. Challenging these assessments through a close reading of texts of rhetorical theory, political philosophy, and technical treatises, it contends that medieval rhetoric influenced activities such as grammatical education, didactic art, and political theory to inform practices of citizenship. Focusing specifically on representations of labor, this dissertation show that these venues idealized the political participation of manual laborers within an otherwise discursive theory of civic life that drew from both Aristotelian and Ciceronian sources.
ContributorsLoveridge, Jordan Thomas (Author) / Lamp, Kathleen (Thesis advisor) / Long, Elenore (Thesis advisor) / Goggin, Maureen D (Committee member) / Arizona State University (Publisher)
Created2017