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- Creators: Arizona State University
Description
It is commonly accepted that undergraduate degree attainment rates must improve if postsecondary educational institutions are to meet macroeconomic demands. Involvement in co-curricular activities, such as student clubs and organizations, has been shown to increase students' satisfaction with their college experience and the rates by which they might persist. Yet, strategies that college administrators, faculties, and peer leaders may employ to effectively promote co-curricular engagement opportunities to students are not well developed. In turn, I created the Sky Leaders program, a retention-focused intervention designed to promote commuter student involvement in academically-purposeful activities via faculty- and peer-lead mentoring experiences. Working from an interpretivist research paradigm, this quasi-experimental mixed methods action research study was intended to measure the intervention's impact on participants' re-enrollment and reported engagement rates, as well as the effectiveness of its conceptual and logistical aspects. I used enrollment, survey, interview, observation, and focus group data collection instruments to accommodate an integrated data procurement process, which allowed for the consideration of several perspectives related to the same research questions. I analyzed all of the quantitative data captured from the enrollment and survey instruments using descriptive and inferential statistics to explore statistically and practically significant differences between participant groups. As a result, I identified one significant finding that had a perceived positive effect. Expressly, I found the difference between treatment and control participants' reported levels of engagement within co-curricular activities to be statistically and practically significant. Additionally, consistent with Glaser and Strauss' grounded theory approach, I employed open, axial, and selective coding procedures to analyze all of the qualitative data obtained via open-ended survey items, as well as interview, observation, and focus group instruments. After I reviewed and examined the qualitative data corpus, I constructed six themes reflective of the participants' programmatic experiences as well as conceptual and logistical features of the intervention. In doing so, I found that faculty, staff, and peer leaders may efficaciously serve in specific mentoring roles to promote co-curricular engagement opportunities and advance students' institutional academic and social integration, thereby effectively curbing their potential college departure decisions, which often arise out of mal-integrative experiences.
ContributorsSebold, Brent (Author) / Beardsley, Audrey (Thesis advisor) / Serafini, Frank (Committee member) / Wharton, Christopher (Christopher Mack), 1977- (Committee member) / Arizona State University (Publisher)
Created2011
Description
A research project turned creative project focusing on the narrative of the student's perspective in the Next Generation Service Corps scholarship program. Using survey results from the program members, narratives of their experiences were compiled to offer insight and direction for the growth of the program.<br/><br/>A video of the defense can be found at this link: https://youtu.be/O63NRz0z1Ys
ContributorsJanezic, John Henry (Author) / Hunt, Brett (Thesis director) / Smith, Jacqueline (Committee member) / College of Integrative Sciences and Arts (Contributor) / School of International Letters and Cultures (Contributor) / Barrett, The Honors College (Contributor)
Created2021-05
Description
Despite the vast amount of research within the leadership and culture domains, a paucity of research has integrated the two literatures. This dissertation investigates leadership, organizational culture, and the dynamic interplay between them. It is composed of three papers with the objective to integrate leadership and culture research, theoretically and empirically, and generate novel insights about both phenomena. Paper 1 describes how leader-unit interactions foster culture emergence. I integrate insights from social learning theory, self-regulation theory, and event-structure theory to enumerate how leader-unit interactions create values, beliefs, and underlying assumptions that become shared among members in a nascent work unit. Paper 2 integrates team motivation theory with multilevel leadership theory to address CEO task leadership's paradoxical effect on firm performance through intervening social (i.e., organizational culture) and psychological (i.e., TMT engagement) mechanisms. Using data from 106 CEOs and 324 top management team members, structural equation modeling results revealed that CEO task leadership enhanced firm performance through its positive association with task culture, which in turn was positively related to TMT engagement, which positively contributed to firm performance. Conversely, CEO task leadership hindered firm performance through its negative, direct effect on TMT engagement. Paper 3 integrates various approaches to organizational culture bandwidth that have produced a fragmented view of culture and its effects on organizational outcomes. I draw upon organizational culture theory and bandwidth theory to examine the incremental predictive validity of culture configurations and culture dimensions on broad and narrow criteria. Hierarchical linear regression analyses, from data consisting of 567 employees in 130 bank branches, indicated that narrow culture dimensions predicted variance in narrow outcomes whereas configurations explained incremental variance in broad outcomes above and beyond culture dimensions. Through this dissertation, I take an initial step toward illuminating the interrelationship between leadership and culture by identifying mechanisms through which unit leaders foster culture emergence and by examining how organizational culture is a social normative lens through which followers filter leader behavior. Given culture's importance to leadership and organizational outcomes, the conditions in which culture should be examined as a broad or a narrow phenomenon are also enumerated.
ContributorsHartnell, Chad (Author) / Kinicki, Angelo J (Thesis advisor) / Walumbwa, Fred O (Committee member) / Hom, Peter W (Committee member) / Arizona State University (Publisher)
Created2012
Description
Over the past several years, engagement and embeddedness have become popular research topics for academics and practitioners alike. Research has demonstrated associations between these constructs and a variety of predictors and outcomes. Prior research has not, however, placed enough emphasis on the roles of employee type, industry type, and work setting in determining predictors and outcomes. Additionally, the relative roles of engagement and embeddedness in predicting outcomes have not been thoroughly investigated. This study investigated the predictors and outcomes of engagement and embeddedness among unskilled, production line employees working in food processing in the agricultural industry by conducting a survey of employees and their supervisors. Employees answered questions about personality, motivation, satisfaction, engagement, and embeddedness while supervisors answered questions about each employee's performance. Results suggest that both engagement and embeddedness predict employee satisfaction and that engagement does so more strongly, both of which support prior research. However, results contradict prior research by suggesting that embeddedness is strongly predicted by traits internal to the employee while engagement is not, and neither engagement nor embeddedness significantly predicts employee performance. Further, the findings suggest that employees working in different settings and industries may experience work differently, and the measurements used to understand their experiences should reflect these differences.
ContributorsBryan, Kathleen (Author) / Newman, Matthew L. (Thesis advisor) / Hall, Deborah L. (Committee member) / Schweitzer, Nick (Committee member) / Arizona State University (Publisher)
Created2012
Description
Understanding the customer experience, which requires a thorough knowledge of all touchpoints that can result from the way that a product is marketed, sold, and used has recently been identified as a research priority by the Marketing Science Institute. Although recent research has examined some aspects of the customer experience, research has yet to examine the way in which the full spectrum of touchpoint experiences may drive particular marketing performance metrics. Significant challenges to this line of research are the complex network of relationships that competing firms have forged with channel partners, the relationships that focal customers have with other customers in social networks and user communities, and the relationships that customers have with the brand and with channel partners. To address these challenges, this paper examined the customer experience and its effects on loyalty and commitment through three research projects conducted in the consumer aviation market. The first and second studies examined these touchpoint experiences using archival data supplied by an avionics manufacturer. Results from these studies showed the importance of the customer experience in accounting for customer loyalty. The final study examined the role of identity in shaping the customer experience among aircraft owners through a series of depth interviews. Results from these interviews illustrated the importance of identity in shaping the customer experience, and provided insights into how individuals attempt to use their consumption experiences to reinforce a sense of identity
ContributorsLoveland, James (Author) / Hutt, Michael (Thesis advisor) / Kumar, Ajith (Committee member) / Walker, Beth (Committee member) / Arizona State University (Publisher)
Created2011
Description
Workplace intrusions—unexpected encounters initiated by another person that disrupt an individual’s work—are generally characterized as negative experiences that deplete resources, increase role and information overload, and promote strain. My research challenges this consensus by arguing that intrusions may also provide benefits to the employees who are intruded upon. Specifically, I investigate how intrusions impact the extent to which employees engage in their own work—engagement—and the extent to which they engage with others at work—collaboration. I also investigate the indirect effects of different types of intrusions on employees’ task-focused and person-focused citizenship through these mechanisms. I tested my predictions utilizing experience sampling methodology (Study 1), a within-person experimental critical incident study (Study 2), and an experiment (Study 3). My research investigates the dynamics of various types of workplace intrusions, with results suggesting that intrusions may lead to beneficial employee outcomes in addition to the adverse outcomes previously demonstrated in the literature. Given the ubiquitous nature of intrusions in organizations, these findings have both theoretical and practical significance.
ContributorsBush, John (Author) / LePine, Jeff (Thesis advisor) / Welsh, Dave (Committee member) / Baer, Mike (Committee member) / Arizona State University (Publisher)
Created2020
Description
Transitioning towards low-carbon energy systems requires participation from a diversity of organizations, governments, and actors. Yet it is still unclear who, when, how much, and what types of participation are needed to realize such transformations. I address this gap by analyzing the role of participation in energy transitions using interviews, participant observation, document analyses, and novel visualization approaches deployed in the USA and Mexican contexts. I offer a framework to explore how engagement in energy transitions unfolds over time and deploy the framework to 1) investigate the role of engagement in decreasing the consumption of gas and electricity at municipal and residential levels in 12 US communities during a three-year competition (2014-2017) organized by Georgetown University; and 2) assess the acceptance and longevity of solar projects that grant electricity access to rural and dispersed Indigenous Ralámuli communities in Chihuahua, México. I found that wider and deeper participation does not always secure lower energy consumption in the US case, which highlights the need to tailor participation for specific goals. Results from Ralámuli communities suggest that the benefits of participation reach a limit; that is, when high participation surpassed the budget (in the form of cash/money and time availability) of solar users, participation became detrimental to user satisfaction and technology acceptance. Lastly, the analysis of how participation occurred in solar home systems with longer longevity (more than five years of use) showed that maintenance and operation costs (e.g. battery replacements) are the greatest barriers to longevity, while knowledge and capacity building might be elements driving longer longevity. Recommendations include: (1) offering clear information in the user’s first language about the costs and maintenance of solar systems, (2) seeking ideas from solar users at the early stages of solar programs, and (3) reducing costs through understanding electricity needs and offering collective forms of ownership. My work expands the theoretical understanding of the role of participation in energy transitions and offers practical resources for practitioners and researchers to facilitate a critical reflection on how participation influences desirable outcomes in different contexts, including communities in the global North and South.
ContributorsMorales Guerrero, Jorge (Author) / Karwat, Darshan (Thesis advisor) / Breetz, Hanna (Committee member) / Larson, Kelli (Committee member) / Berbés-Blázquez, Marta (Committee member) / Arizona State University (Publisher)
Created2022
Description
Attendance and engagement in available parenting interventions in both research and community settings is often inconsistent. Recent research suggests that varying the delivery modality of the intervention (i.e., in-person, telehealth, or online) has the potential to increase engagement with evidence-based parenting programs. However, while it is known that both facilitator and parent characteristics also influence engagement, no study has evaluated whether those characteristics moderate the influence that modality has on engagement. Utilizing data from the randomized controlled comparative effectiveness trial of the After Deployment, Adaptive Parenting Tools intervention, this study aimed to assess whether facilitators’ gender, military background, and competence moderated the effect of modality on parents’ engagement. Results suggested that parents were significantly more likely to have attended when they were randomized to the telehealth condition. Additionally, while there were no moderating relationships, female facilitators and facilitators who were more competent had overall higher attendance. Additionally, in the group format, facilitators with military backgrounds had higher engagement than those who did not. Understanding the effects that delivery modality and facilitators have on parental engagement is critical to continue and amplify implementation efforts in community settings.
ContributorsBasha, Sydni A. J. (Author) / Gewirtz, Abigail H (Thesis advisor) / Berkel, Cady (Committee member) / McNeish, Daniel (Committee member) / Arizona State University (Publisher)
Created2022
Description
Research suggests there is no significant difference in outcomes for online learners and on-campus learners. Several decades of online learning have also consistently demonstrated online students are less likely to persist than those students attending on campus. The Community of Inquiry (CoI) framework describes social presence, teaching presence, and cognitive presence as components of a quality online learning experience, and research links these three constructs to student retention. Using the lens of the CoI framework, this mixed methods action research study sought to increase social presence and teaching presence in asynchronous online courses at Davenport University using embedded video feedback mechanisms, in support of student persistence and retention. The Community of Inquiry survey instrument was used to quantitatively measure the changes in social presence and teaching presence between courses with and without the video feedback mechanisms. Qualitative research interviews were conducted to probe for meaning and a greater understanding of both student and instructor experiences in the courses. Results of the study indicated small but significant gains in teaching presence, but other quantitative measures showed no changes with the introduction of the videos. Qualitative analysis suggests that students who watched the instructor videos reported higher levels of teaching presence for several subconstructs of teaching presence and social presence. However, the qualitative analysis also suggested that many students did not watch the instructor videos, and thus did not benefit from any increased presence. Student discussion response videos yielded similar results qualitatively, with benefits demonstrated by those students who watched the videos but none by those who abstained.
ContributorsMiller, Brian John-Suydam (Author) / Salik, Steve (Thesis advisor) / Nelson, Brian (Committee member) / Nyambane, Gerald (Committee member) / Arizona State University (Publisher)
Created2022
Description
This action research study took a mixed methods approach to examine junior and senior student engagement at the honors college in the downtown campus of Arizona State University. The purpose of the study was to better understand the lack of engagement with junior and senior students within the college. The study sought to examine the usage of year specific programs and the possibility of influence on the target populations’ engagement. In addition, the study focused on understanding the usage of such programs and its ability to influence student perception of coping with transitions. The growth of honors education and the value of student engagement lead the study. Life Hacks is a series of programs designed to engage the target population by addressing an anticipated transition. This study focused on exploring junior and senior honors student engagement and the utilization of programs to address the student’s ability to cope with transitions. The program was divided into six workshops that spanned the semester and were taught by college partners who were deemed a resource on the subject matter. Two surveys were deployed: one at the beginning of the semester and the other at the end of the semester. Participants were selected based on their academic status as a junior or senior within the honors college on campus and their age rage. All participants traditionally matriculated from high school and were between the ages of 18-25. Two focus groups, with a total of eight participants (4 juniors and 4 seniors), were conducted at the end of the semester to gather qualitative data. Findings indicated that participants allowed their emotions to influence their ability to cope with transitions. Relationships with peers and staff were important to decision making processes and network building for junior and senior participants. Students within the study set expectations for the college and themselves that influence how they relate to college and their relation to adulthood. The implications of practice that resulted from the study involved improving student access to information and assisting students with understanding the need for the resource and how to apply it to their current and future challenges.
ContributorsGatewood, Kira Kevanah (Author) / Harris, Lauren (Thesis advisor) / Aska, Cassandra (Committee member) / Weatherly, Kimberly (Committee member) / Arizona State University (Publisher)
Created2019