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In my exploration of the expectations of customer service that people have in regards to their visits at Starbucks retail stores, I will utilize Laswell's Model of Communication and the theory of symbolic interactionism to guide my findings. These overarching ideas provide a foundation for understanding the communication process as

In my exploration of the expectations of customer service that people have in regards to their visits at Starbucks retail stores, I will utilize Laswell's Model of Communication and the theory of symbolic interactionism to guide my findings. These overarching ideas provide a foundation for understanding the communication process as a whole, and will therefore allow us to extract meaningful information from regular interactions between Starbucks employees and consumers. Additionally, my goal is for these discoveries to produce insight in regards to critical customer service qualities that other businesses should incorporate into their own customer service programs in order to find success.
ContributorsRomero, Felipe Antonio (Author) / Martin, Judith (Thesis director) / Robinson, Jennifer (Committee member) / Propes, Rebecca (Committee member) / Barrett, The Honors College (Contributor) / Hugh Downs School of Human Communication (Contributor)
Created2014-12
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Native American COVID vaccination trends have deviated from the vaccinated trends for other vaccines such as the HPV and flu. Native Americans are reporting the highest vaccinations in the nation compared to all racial and ethnic groups in the country. Despite this, some are still hesitant in taking the vaccine.

Native American COVID vaccination trends have deviated from the vaccinated trends for other vaccines such as the HPV and flu. Native Americans are reporting the highest vaccinations in the nation compared to all racial and ethnic groups in the country. Despite this, some are still hesitant in taking the vaccine. This study investigates the factors that influence vaccine uptake and hesitancy among Native American Youth in Arizona. The study utilizes data from the Arizona Youth Identity Project, a mixed-methods study examining young adults’ political engagement and sense of identity as Americans. 10 out of 13 individuals at the time of the study had received the COVID vaccine. Three themes, trust, knowledge, and social responsibility were identified. Most of the reasons for hesitancy came from distrust of government and biomedicine. Most participants had no knowledge of vaccine effectiveness, mechanism or effects but viewed getting vaccinated as a social responsibility to protect their families and communities. These findings indicate that the main goal of vaccinations among Native American youth was to protect the most vulnerable elders.
ContributorsAbaidoo, Joy (Author) / Gonzales, Angela (Thesis director) / Doebbeling, Bradley (Committee member) / Barrett, The Honors College (Contributor) / Hugh Downs School of Human Communication (Contributor) / School of Life Sciences (Contributor)
Created2022-05
Description

The ground for the ethics of lockdown policies has radically shifted in the past three years. Libertarians started to be convinced that it is morally justifiable to impose constraints on liberties, including forced quarantine and social isolation. On September 7, according to the World Health Orignaztion, the mortality rate for

The ground for the ethics of lockdown policies has radically shifted in the past three years. Libertarians started to be convinced that it is morally justifiable to impose constraints on liberties, including forced quarantine and social isolation. On September 7, according to the World Health Orignaztion, the mortality rate for COVID reached its lowest since March 9, 2020. I will take September 7 as the turning point for the ethics of the pandemic in this work. If we accept utilitarianism, deontology, or moral relativism, then, prior to the turning point, China’s Zero-COVID Policy was morally justified. Although China’s Zero-COVID Policy has remained controversial, I will propose that (1) the policy was justified on utilitarianism because it maximized utility, (2) the policy was justified on deontology because the policy is the Nash Equilibrium, and (3) the policy was justified on moral relativism because the policy was in accordance with the norms of the Chinese people.

ContributorsTao, Junru (Author) / Portmore, Douglas (Thesis director) / Priest, Maura (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor) / Hugh Downs School of Human Communication (Contributor)
Created2023-05
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The COVID 19 pandemic has highlighted the necessity of accurately and simply relying scientific discovery and information to the public. Among scientists, the practice is to reduce jargon, engage the audience through storytelling, and include enough detail to give a broad understanding of a narrow topic. Conflict between journalists and

The COVID 19 pandemic has highlighted the necessity of accurately and simply relying scientific discovery and information to the public. Among scientists, the practice is to reduce jargon, engage the audience through storytelling, and include enough detail to give a broad understanding of a narrow topic. Conflict between journalists and scientists leads to a creation of a different narrative for the general public. The news site CNN.com was searched with the google archive function by year for articles that included the keyword vaccine. Articles were sorted into categories of main focus such as political, cultural and scientific or mixed. Results were analyzed and conclusions made about the amount of content in each category for the kind of narrative being written about vaccines, with most years having most articles in the political category. Possible effectiveness of mixed categories were discussed and areas future research identified.

ContributorsFreeman, Lindsay (Author) / Sellner, Erin (Thesis director) / Briggs, Georgette (Committee member) / Barrett, The Honors College (Contributor) / Hugh Downs School of Human Communication (Contributor) / School of Life Sciences (Contributor)
Created2022-05