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- Creators: Berger, Christopher
- Creators: Department of Supply Chain Management
- Creators: Alozie, Nicholas O
Description
Government performance and accountability have grown to be predominant areas within public administration literature over the last forty years. The research presented in this dissertation examines the relationship between citizen satisfaction and local government performance. Citizen review of service delivery provides vital feedback that facilitates better resource management within local government. Using data from a single jurisdiction, two aspects of citizen satisfaction are reviewed. This includes citizen review of overall city performance, and citizen satisfaction with individual service delivery. Logit regression analysis is used to test several factors that affect citizen evaluation of service delivery in local government, while ordinary least squares regression is used to test the relationship between personal factors and citizen evaluation of specific local services. The results generated four major findings that contribute to the scholarly body of knowledge and local government knowledge application. First, citizens who are predisposed to supporting the local jurisdiction are more likely to rate service delivery high. Second, customer service is important. Third, those who experience government services similarly will collectively react similarly to the service experience. Finally, the length of residency has an impact on satisfaction levels with specific services. Implications for the literature as well as for practice are discussed.
ContributorsMcNamara, Catherine (Author) / Alozie, Nicholas O (Thesis advisor) / Cayer, Joseph (Thesis advisor) / Lucio, Joanna (Committee member) / Arizona State University (Publisher)
Created2012
Description
The purpose of this study was to assess usage and satisfaction of a large university recreation fitness center. Data from 471 respondents was collected during Spring 2018. Although users were satisfied overall, we obtained useful information to guide center administration towards improved usage rates and experiences for users of the center.
ContributorsOlson, Dane (Author) / Berger, Christopher (Thesis director) / Stufken, John (Committee member) / School of Nutrition and Health Promotion (Contributor) / Barrett, The Honors College (Contributor)
Created2018-05
Description
Injury, a prevalent issue in Division I collegiate sports, can have negative mental and physical implications. It is thought that certain modifiable biomechanical factors such as muscle imbalance, alterations in posture, flexibility, and movement dysfunction can increase an athlete's risk of injury. It is imperative to implement a protocol that monitors athletes' functional capabilities and improves movement patterns upon identifying dysfunction to not only reduce the risk of injury, but also to promote and maintain high performance standards. This project studied the effect of a corrective exercise regimen on Functional Movement Screen (FMS) and range of motion (ROM) scores of the Arizona State University baseball team.
ContributorsVallejos, Danielle Alicia (Author) / Feser, Erin (Thesis director) / Berger, Christopher (Committee member) / School of Nutrition and Health Promotion (Contributor) / Barrett, The Honors College (Contributor)
Created2017-12
Description
The Barrett Honors College thesis project is a chance to discover and research a topic that students are truly passionate about, and then share the findings with the Barrett community. The process of brainstorming project ideas and ultimately deciding on a topic is one, which is filled with excitement and curiosity. The topic that is chosen for current research identifies whether career and life satisfaction are competing or complementary factors for executives. The primary reason this particular topic has been selected for the honors thesis is because of the initial interest regarding achieving family and work-life balance in the professional world. The report focuses on the research proposal, methodology of conducting surveys and forming a strong research question, results from statistical analysis, and the implications of this study. As part of the brainstorming process, it is important to understand not only what students' perceptions are of achieving family and work-life balance, but also the American societal stigma of "having it all." After conducting significant research regarding career, family and balancing the two, it is evident that there are societal as well as cultural differences concerning career and personal lifestyle satisfaction. The purpose of this study is to further explore how executives today view the world in terms of overall satisfaction regarding various aspects of their lives including: relationships, family, work hours, vacation and balance, and to determine which factors are most influential in predicting satisfaction. In addition to this, it is also important to evaluate how the results from this research compare to the perceptions existing in modern day society about achieving both career and personal balance.
ContributorsShukla, Shruti (Co-author) / Smith, Erika (Co-author) / Dawson, Greg (Thesis director) / Moser, Kathleen (Committee member) / Dong, Su (Committee member) / Barrett, The Honors College (Contributor) / Department of Supply Chain Management (Contributor) / Department of Information Systems (Contributor)
Created2013-05
Description
The human experience is driven by the desire for intimacy through interpersonal relationships, and one group in which this desire comes to fruition is the legally binding union of marriage. Through a literature review on the history of marriage, it is evident that the primary motivator for people to marry has changed over time, making the structure of marriage an evolving relationship on a societal and personal level. Shifting from economics to social class to religion, the motivating need for marriage in Western, 21st century society has now become a desire for happiness. Given this, this project is a synthesis of different psychological and sociological theories and studies that provide the key correlates of marriage satisfaction within individual differences, relational processes, and external context. Being happy together within a legally binding relationship is not always an easy task, but with the right knowledge on what truly correlates towards higher marital satisfaction, it is possible for couples to learn what can help them thrive.
ContributorsMcLaughlin, Amanda (Author) / Sturgess, Jessica (Thesis director) / Foster, Stacie (Committee member) / Barrett, The Honors College (Contributor) / Department of Information Systems (Contributor) / Department of Supply Chain Management (Contributor)
Created2023-05