Matching Items (3)
Filtering by

Clear all filters

150959-Thumbnail Image.png

Citizen evaluation of local government performance and service

Description
Government performance and accountability have grown to be predominant areas within public administration literature over the last forty years. The research presented in this dissertation examines the relationship between citizen satisfaction and local government performance. Citizen review of service delivery provides vital feedback that facilitates better resource management within local…

Government performance and accountability have grown to be predominant areas within public administration literature over the last forty years. The research presented in this dissertation examines the relationship between citizen satisfaction and local government performance. Citizen review of service delivery provides vital feedback that facilitates better resource management within local government. Using data from a single jurisdiction, two aspects of citizen satisfaction are reviewed. This includes citizen review of overall city performance, and citizen satisfaction with individual service delivery. Logit regression analysis is used to test several factors that affect citizen evaluation of service delivery in local government, while ordinary least squares regression is used to test the relationship between personal factors and citizen evaluation of specific local services. The results generated four major findings that contribute to the scholarly body of knowledge and local government knowledge application. First, citizens who are predisposed to supporting the local jurisdiction are more likely to rate service delivery high. Second, customer service is important. Third, those who experience government services similarly will collectively react similarly to the service experience. Finally, the length of residency has an impact on satisfaction levels with specific services. Implications for the literature as well as for practice are discussed.
ContributorsMcNamara, Catherine (Author) / Alozie, Nicholas O (Thesis advisor) / Cayer, Joseph (Thesis advisor) / Lucio, Joanna (Committee member) / Arizona State University (Publisher)
Created2012

Sun Devil Fitness Complex (SDFC) Tempe User Satisfaction Survey

Description
The purpose of this study was to assess usage and satisfaction of a large university recreation fitness center. Data from 471 respondents was collected during Spring 2018. Although users were satisfied overall, we obtained useful information to guide center administration towards improved usage rates and experiences for users of the…

The purpose of this study was to assess usage and satisfaction of a large university recreation fitness center. Data from 471 respondents was collected during Spring 2018. Although users were satisfied overall, we obtained useful information to guide center administration towards improved usage rates and experiences for users of the center.
ContributorsOlson, Dane (Author) / Berger, Christopher (Thesis director) / Stufken, John (Committee member) / School of Nutrition and Health Promotion (Contributor) / Barrett, The Honors College (Contributor)
Created2018-05
134212-Thumbnail Image.png

Functional Movement Screening and Range of Motion Monitoring in Collegiate Baseball Players

Description
Injury, a prevalent issue in Division I collegiate sports, can have negative mental and physical implications. It is thought that certain modifiable biomechanical factors such as muscle imbalance, alterations in posture, flexibility, and movement dysfunction can increase an athlete's risk of injury. It is imperative to implement a protocol that…

Injury, a prevalent issue in Division I collegiate sports, can have negative mental and physical implications. It is thought that certain modifiable biomechanical factors such as muscle imbalance, alterations in posture, flexibility, and movement dysfunction can increase an athlete's risk of injury. It is imperative to implement a protocol that monitors athletes' functional capabilities and improves movement patterns upon identifying dysfunction to not only reduce the risk of injury, but also to promote and maintain high performance standards. This project studied the effect of a corrective exercise regimen on Functional Movement Screen (FMS) and range of motion (ROM) scores of the Arizona State University baseball team.
ContributorsVallejos, Danielle Alicia (Author) / Feser, Erin (Thesis director) / Berger, Christopher (Committee member) / School of Nutrition and Health Promotion (Contributor) / Barrett, The Honors College (Contributor)
Created2017-12