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- Creators: Barrett, The Honors College
- Creators: Berger, Christopher
- Creators: Adams, Elizabeth A.
- Creators: Alozie, Nicholas O
Description
Government performance and accountability have grown to be predominant areas within public administration literature over the last forty years. The research presented in this dissertation examines the relationship between citizen satisfaction and local government performance. Citizen review of service delivery provides vital feedback that facilitates better resource management within local government. Using data from a single jurisdiction, two aspects of citizen satisfaction are reviewed. This includes citizen review of overall city performance, and citizen satisfaction with individual service delivery. Logit regression analysis is used to test several factors that affect citizen evaluation of service delivery in local government, while ordinary least squares regression is used to test the relationship between personal factors and citizen evaluation of specific local services. The results generated four major findings that contribute to the scholarly body of knowledge and local government knowledge application. First, citizens who are predisposed to supporting the local jurisdiction are more likely to rate service delivery high. Second, customer service is important. Third, those who experience government services similarly will collectively react similarly to the service experience. Finally, the length of residency has an impact on satisfaction levels with specific services. Implications for the literature as well as for practice are discussed.
ContributorsMcNamara, Catherine (Author) / Alozie, Nicholas O (Thesis advisor) / Cayer, Joseph (Thesis advisor) / Lucio, Joanna (Committee member) / Arizona State University (Publisher)
Created2012
Description
Engineering education has long sought to incorporate greater diversity into engineering programs to prepare the profession to meet the engineering challenges of society. Increasing or retaining the conative diversity of engineering programs may help extend other kinds of diversity in the profession as well (Marburger, 2004). One measure of conation is the Kolbe ATM index.
Kolbe ATM is an index developed by Kathy Kolbe to measure the conative traits on an individual. The index assigns each individual a value in four categories, or Action Modes, that indicates their level of insistence on a scale of 1 to 10 in that Action Mode (Kolbe, 2004). The four Action Modes are:
• Fact Finder – handling of information or facts
• Follow Thru – need to pattern or organize
• Quick Start – management of risk or uncertainty
• Implementor – interaction with space or tangibles
The Kolbe A (TM) index assigns each individual a value that indicates their level of insistence with 1-3 representing resistant, preventing problems in a particular Action Mode; 4-6 indicating accommodation, flexibility in a particular Action Mode; and 7-10 indicating insistence in an Action Mode, initiating solutions in that Action Mode (Kolbe, 2004).
To promote retention of conative diversity, this study examines conative diversity in two engineering student populations, a predominately freshmen population at Chandler Gilbert Community College and a predominately junior population at Arizona State University. Students in both population took a survey that asked them to self-report their GPA, satisfaction with required courses in their major, Kolbe ATM conative index, and how much their conative traits help them in each of the classes on the survey. The classes in the survey included two junior level classes at ASU, Engineering Business Practices and Structural Analysis; as well as four freshmen engineering classes, Physics Lecture, Physics Lab, English Composition, and Calculus I.
This study finds that student satisfaction has no meaningful correlation with student GPA.
The study also finds that engineering programs have a dearth of resistant Fact Finders from the freshmen level on and losses resistant Follow Thrus and insistent Quick Starts as time progresses. Students whose conative indices align well with the structure of the engineering program tend to consider their conative traits helpful to them in their engineering studies. Students whose conative indices misalign with the structure of the program report that they consider their strengths less helpful to them in their engineering studies.
This study recommends further research into the relationship between satisfaction with major and conation and into perceived helpfulness of conative traits by students. Educators should continue to use Kolbe A (TM) in the classroom and perform further research on the impacts of conation on diversity in engineering programs.
Kolbe ATM is an index developed by Kathy Kolbe to measure the conative traits on an individual. The index assigns each individual a value in four categories, or Action Modes, that indicates their level of insistence on a scale of 1 to 10 in that Action Mode (Kolbe, 2004). The four Action Modes are:
• Fact Finder – handling of information or facts
• Follow Thru – need to pattern or organize
• Quick Start – management of risk or uncertainty
• Implementor – interaction with space or tangibles
The Kolbe A (TM) index assigns each individual a value that indicates their level of insistence with 1-3 representing resistant, preventing problems in a particular Action Mode; 4-6 indicating accommodation, flexibility in a particular Action Mode; and 7-10 indicating insistence in an Action Mode, initiating solutions in that Action Mode (Kolbe, 2004).
To promote retention of conative diversity, this study examines conative diversity in two engineering student populations, a predominately freshmen population at Chandler Gilbert Community College and a predominately junior population at Arizona State University. Students in both population took a survey that asked them to self-report their GPA, satisfaction with required courses in their major, Kolbe ATM conative index, and how much their conative traits help them in each of the classes on the survey. The classes in the survey included two junior level classes at ASU, Engineering Business Practices and Structural Analysis; as well as four freshmen engineering classes, Physics Lecture, Physics Lab, English Composition, and Calculus I.
This study finds that student satisfaction has no meaningful correlation with student GPA.
The study also finds that engineering programs have a dearth of resistant Fact Finders from the freshmen level on and losses resistant Follow Thrus and insistent Quick Starts as time progresses. Students whose conative indices align well with the structure of the engineering program tend to consider their conative traits helpful to them in their engineering studies. Students whose conative indices misalign with the structure of the program report that they consider their strengths less helpful to them in their engineering studies.
This study recommends further research into the relationship between satisfaction with major and conation and into perceived helpfulness of conative traits by students. Educators should continue to use Kolbe A (TM) in the classroom and perform further research on the impacts of conation on diversity in engineering programs.
ContributorsSmith, Logan Farren (Author) / Seager, Thomas P. (Thesis director) / Adams, Elizabeth A. (Committee member) / Civil, Environmental and Sustainable Engineering Programs (Contributor) / Barrett, The Honors College (Contributor)
Created2015-05
Description
The purpose of this study is to explore the possible factors that influence how patients rate their dentists in the underserved communities and how commonly each factors are mentioned in the articles found from the systematic review. PubMed was used to search the articles with the keywords categorized into 5 different groups, they were: dental/oral, underserved, patient satisfaction, services provided and America. The search resulted in 123 articles and after critical appraisal and review, 19 full text articles were determined to be fully relevant to this project. A table of summarized results from the articles was created and factors of satisfaction from the articles were translated into a category which then was categorize into broader category based on relatedness. Sub-categories that were mentioned at least five times in the articles were cost, insurance acceptance, communication, interpersonal skills, number of treatments, fear/worry/anxiety and pain. According to the findings, quality in terms of interaction and interpersonal relationship between patients and the dentists was most mentioned compared to other factors when it comes to patient satisfaction. Other factors mentioned were external factors, pain, continuity, access, cost, technical qualities, efficiency, convenience, availability and environment. The purpose of this study has been met. The results in this project suggest that dentists in underserved communities could focus on changing the way they deliver their service if they want to improve patient retention and satisfaction.
ContributorsHnin, Ma Myat Thida (Author) / McCullough, Mac (Thesis director) / Riley, William (Committee member) / School of Life Sciences (Contributor) / Department of Psychology (Contributor) / Barrett, The Honors College (Contributor)
Created2016-05
Description
The purpose for creating this thesis project is to discover the effects that options have on consumer behavior and satisfaction, and to determine whether or not more options are a good thing. In exploring these questions, Information Measurement Theory (IMT), a theory founded by Dr. Dean Kashiwagi which relies on understanding natural laws to help minimize decision-making and risk, was utilized to draw conclusions. IMT illustrates that any given situation can only have one unique outcome, and minimizing decision-making in turn leads to reduced stress. The more information an individual has for the given situation, the better he/she can predict the outcome. The concepts of IMT, specifically the ideal that more decision-making leads to higher stress, were utilized to illustrate that more options naturally leads to more decisions and as a result more decision-makers will feel greater stress and less satisfaction. To conduct this research we explored two different segments of consumer markets. The first branch of our research was comprised of analyzing the differences in operations and menu structures of different fast food chains, most specifically In-N-Out and McDonald's and how these differences affect customer satisfaction. The other branch of our research involved reviewing phone case ratings based on Amazon reviews for a number of different phone types with varying popularity to gauge consumer satisfaction. Our results found that while both In-N-Out and McDonald's are successful companies, In-N-Out ranked consistently higher in customer satisfaction. Furthermore, a large portion of this satisfaction can be attributed to In-N-Out's simplistic menu structure which limits the amount of options and therefore decisions that a customer must make. Similarly, our study of phone cases found that for phone models where less case options are offered, customers rated their cases higher on a scale of 1-5 stars regardless of brand or the number of reviews. Through a combination of IMT and our research we were able to conclude that less options does indeed lead to higher consumer satisfaction.
ContributorsBrandt, Lawrence (Co-author) / Spiller, Ryan (Co-author) / Kashiwagi, Dean (Thesis director) / Kashiwagi, Jacob (Committee member) / Department of Finance (Contributor) / Department of Management (Contributor) / Mechanical and Aerospace Engineering Program (Contributor) / Barrett, The Honors College (Contributor)
Created2016-05
Description
Research on teamwork has shown that teams are more productive and produce better results than individuals working on their own. Yet, research on individuals' work preferences makes it clear that not everyone prefers working in teams. In order to improve teamwork and achieve better results in both the collegiate arena and in the professional world, this study was designed to research different factors that affect a group's performance and creativity: satisfaction, familiarity, and the behavioral styles of individual team members. Additionally, this study addresses if the group's composition of Keirsey types \u2014 temperament patterns \u2014 also play a role in the group's creativity and performance. In this study, students created teams of four to seven students and completed specific in-class activities called Applied Insights. Groups composed mostly of Guardians, one of the four Keirsey temperaments, are able to adapt to the task at hand, which is demonstrated here with creativity. Further, groups who perceive themselves as sharing similar traits with many members are more satisfied and achieve a higher overall performance. Lastly, groups comprised of individuals who were least familiar with their teammates they had not previously worked with, produced more creative results in the short run. Whereas groups comprised of individuals who were least familiar with their teammates they had previously worked with, produced better overall results in short run.
ContributorsPinto, Linda (Co-author) / Hulse, Christopher (Co-author) / Vaughn, Michael (Co-author) / LePine, Marcie (Thesis director) / Samper, Adriana (Committee member) / Barrett, The Honors College (Contributor) / WPC Graduate Programs (Contributor) / School of Accountancy (Contributor) / Department of Information Systems (Contributor) / Department of Marketing (Contributor) / School of Music (Contributor)
Created2014-12
Description
The Barrett Honors College thesis project is a chance to discover and research a topic that students are truly passionate about, and then share the findings with the Barrett community. The process of brainstorming project ideas and ultimately deciding on a topic is one, which is filled with excitement and curiosity. The topic that is chosen for current research identifies whether career and life satisfaction are competing or complementary factors for executives. The primary reason this particular topic has been selected for the honors thesis is because of the initial interest regarding achieving family and work-life balance in the professional world. The report focuses on the research proposal, methodology of conducting surveys and forming a strong research question, results from statistical analysis, and the implications of this study. As part of the brainstorming process, it is important to understand not only what students' perceptions are of achieving family and work-life balance, but also the American societal stigma of "having it all." After conducting significant research regarding career, family and balancing the two, it is evident that there are societal as well as cultural differences concerning career and personal lifestyle satisfaction. The purpose of this study is to further explore how executives today view the world in terms of overall satisfaction regarding various aspects of their lives including: relationships, family, work hours, vacation and balance, and to determine which factors are most influential in predicting satisfaction. In addition to this, it is also important to evaluate how the results from this research compare to the perceptions existing in modern day society about achieving both career and personal balance.
ContributorsShukla, Shruti (Co-author) / Smith, Erika (Co-author) / Dawson, Greg (Thesis director) / Moser, Kathleen (Committee member) / Dong, Su (Committee member) / Barrett, The Honors College (Contributor) / Department of Supply Chain Management (Contributor) / Department of Information Systems (Contributor)
Created2013-05
Description
As a medical scribe working in an Emergency Department (ED) at Banner Gateway Medical Center (BGMC), the researcher was able to identify how the work flow and satisfaction of those in the ED would decrease when there were no Physician Assistants (PA's) being utilized during specific shifts. As for other shifts where PA's were on shift and were being utilized, the work flow would drastically increase, more patients would be seen in less time and the satisfaction of the researchers co-workers would increase. This paradigm of how PA's are implemented brought the researcher to understand the overall success of having Physicians Assistants in partnership with Physicians, consulting physicians and management in the ED. The researcher conducted a five-month long analyses of how implementation of Physician Assistants in the ED could effect overall satisfaction. The researcher looked at the satisfaction of the PAs themselves, attending physicians, nurses, nursing assistants, ED manager, ED director, ED co-director and the patients themselves. The researcher collected questionnaires, conducted interviews and retrieved data from Banner Health Services for the year 2014 to compare her data. The researcher conducted the study both at Banner Gateway Medical Center (BGMC) Emergency Department and also at Banner Baywood Medical Center (BBMC) ED. In comparison of the data collected from BGMC ED to BBMC ED resulted in a significant difference in overall satisfaction based on implementation. Although both emergency departments are owned by the same Banner corporation and only a few miles apart in distance, they implement Pas differently. The difference in the implementation did prove to effect the overall satisfaction. BGMC ED employees as well as manager and patients were more satisfied than those of BBMC ED. Some of the noted differences were that BBMC PAs see more patients per hour, they see higher acuity patients, are less compensated, are placed further apart from their attending physicians and other staff in the ED, there is minimal communication, PAs feel there voice is not heard and they feel pushback on feedback with no plan for improvement. BGMC PAs reported overall increase in satisfaction as compared to BBMC because of the increased communication, placement of PAs within the ED is closer to attending physicians and other staff, they see lower acuity patients, are better compensated and monthly meetings on improvements that can be made and the PAs feel their voice is being heard. Productivity scores for BGMC ED PAs were 1.71 patients per hour as compare to BBMC ED which was 1.86 patients per hour. BBMC PA patient satisfaction on average was 60.6 as compared to BGMC where the PA average satisfaction was 67.8.
ContributorsApplegate, Lauren Mckenzie (Author) / Kashiwagi, Dean (Thesis director) / Coursen, Cristi (Committee member) / Kashiwagi, Jacob (Committee member) / Barrett, The Honors College (Contributor) / School of Nutrition and Health Promotion (Contributor)
Created2015-05
Description
The objective of this study was to compare the effectiveness of a newly developed DJO Global cervical collar with the previously studied Össur Americas Miami J collar in restricting cervical spine movement and reducing tissue interface pressure. 3D kinematic data were obtained for twelve healthy participants volunteers (6 female, 6 male) using a 10 camera infrared motion capture system (Motion Analysis Corp.). Cervical range of motion (CROM) in each plane was calculated as the angle between the head and thorax rigid-body axes. CROM was calculated using custom-written Matlab (MathWorks, Natick, MA) scripts. Tissue interface pressure (TIP) was measured between the head and the collar with three flexible pressure sensor pads over the anterior mandibles and occiput. The distribution of interface pressures was obtained in both the seated and supine positions. Both collars significantly restricted range of motion in all movement directions (p < 0.001) compared to no collar. There were no statistically significant differences in restrictiveness nor tissue interface pressures between the collars. Both collars exhibited similar CROM restriction in all planes and similar interface pressures in both positions. The newly developed DJO collar properly functioned as it markedly restricted spinal movement and produced low contact pressures. The Miami J collar has long been scientifically recognized as an effective collar; however, our data shows that the latest DJO collar was able to exhibit comparable contact pressures and decreases in cervical motion. As manufacturers produce improved collar designs, continued scientific testing should be executed in search of a collar capable of enhanced CROM restriction and the diminution of TIP.
ContributorsAraghi, Kasra (Author) / Gile, Gillian (Thesis director) / McCamley, John (Committee member) / Jacofsky, Marc (Committee member) / School of Life Sciences (Contributor) / Barrett, The Honors College (Contributor)
Created2020-05
Description
Injury, a prevalent issue in Division I collegiate sports, can have negative mental and physical implications. It is thought that certain modifiable biomechanical factors such as muscle imbalance, alterations in posture, flexibility, and movement dysfunction can increase an athlete's risk of injury. It is imperative to implement a protocol that monitors athletes' functional capabilities and improves movement patterns upon identifying dysfunction to not only reduce the risk of injury, but also to promote and maintain high performance standards. This project studied the effect of a corrective exercise regimen on Functional Movement Screen (FMS) and range of motion (ROM) scores of the Arizona State University baseball team.
ContributorsVallejos, Danielle Alicia (Author) / Feser, Erin (Thesis director) / Berger, Christopher (Committee member) / School of Nutrition and Health Promotion (Contributor) / Barrett, The Honors College (Contributor)
Created2017-12
Description
The purpose of this study was to assess usage and satisfaction of a large university recreation fitness center. Data from 471 respondents was collected during Spring 2018. Although users were satisfied overall, we obtained useful information to guide center administration towards improved usage rates and experiences for users of the center.
ContributorsOlson, Dane (Author) / Berger, Christopher (Thesis director) / Stufken, John (Committee member) / School of Nutrition and Health Promotion (Contributor) / Barrett, The Honors College (Contributor)
Created2018-05