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- All Subjects: 19765
- Creators: Kroelinger, Michael D.
- Status: Published
Social media sites focusing on health-related topics are rapidly gaining popularity among online health consumers, also known as "e-patients". The increasing adoption of social media by e-patients and their demand for reliable health information has prompted several health care organizations (HCOs) to establish their social media presence. HCOs are using social media to connect with current and potential e-patients, and improve patient education and overall quality of care. A significant benefit for HCOs in using social media could potentially be the improvement of their quality of care, as perceived by patients. Perceived quality of care is a key determinant of patients' experience and satisfaction with health care services, and has been a major focus of research. However, there is very little research on the relationship between patients' online social media experience and their perceived quality of care. The objective of this research was to evaluate e-patients' online experience with an HCO's social media sites and examine its impact on their perceived quality of care. Research methodology included a combination of qualitative and quantitative approaches. Data for this study was collected from Mayo Clinic's social media sites through an online survey. Descriptive statistics were used to identify basic demographic profiles of e-patients. Linear regression analysis was used to examine the relationship between online experience and perceived quality of care. Qualitative data was analyzed using thematic analysis. Results showed a positive relationship between online experience and perceived quality of care. Qualitative data provided information about e-patients' attitudes and expectations from healthcare social media. Overall, results yielded insights on design and management of social media sites for e-patients, and integration of these online applications in the health care delivery process. This study is of value to HCOs, health communicators and social media designers, and will also serve as a foundation for subsequent studies in the area of health care social media.
Results revealed that lighting can affect four aspects of the overall dining experience; atmosphere, service, sociality, and food. This research revealed a new perspective when looking at the impact of lighting in a certain context, beyond the atmosphere perception. The results of qualitative data and quantitative data were combined and produced two main reference tables for lighting at upscale restaurant setting; lighting characteristics and approaches, and lighting fixtures. These two tables operate as guidelines for successful lighting practices in upscale restaurants. This research demonstrates the applicability of the ‘DineLight’ instrument to reveal new insights regarding the upscale dining experience, contributing not just to research in the area of lighting design, but also providing practical applications for restaurateurs and others in this industry.
I examined several components of a co-produced design process and related project outcomes associated with a small-scale UEI project – bioswales installed at the Arizona State University (ASU) Orange Mall and Student Pavilion in Tempe, AZ. Specifically, I explored the social design process and ecohydrological and biogeochemical outcomes associated with development of an ecohydrological monitoring protocol for assessing post-construction landscape performance of this site. The monitoring protocol design process was documented using participant observation of collaborative project meetings, and semi-structured interviews with key researchers and practitioners. Throughout this process, I worked together with researchers and practitioners to co-produced a suite of ecohydrological metrics to monitor the performance of the bioswales (UEI) constructed at Orange Mall, with an emphasis on understanding stormwater dynamics. I then installed and operated monitoring equipment from Summer 2018 to Spring 2019 to generate data that can be used to assess system performance with respect to the co-identified performance metrics.
The co-production experience resulted in observable change in attitudes both at the individual and institutional level with regards to the integration and use of urban ecological research to assess and improve UEI design. My ecological monitoring demonstrated that system performance met design goals with regards to stormwater capture, and water quality data suggest the system’s current design has some capacity for stormwater treatment. These data and results are being used by practitioners at ASU and their related design partners to inform future design and management of UEI across the ASU campus. More broadly, this research will provide insights into improving the monitoring, evaluation, and performance efficacy associated with collaborative stormwater UEI projects, independent of scale, in arid cities.