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- All Subjects: Communication
- Creators: Tracy, Sarah J.
- Creators: Alberts, Janet
Description
ABSTRACT
This study sought to inform the curriculum of crew resource management (CRM) for multi-pilot flight deck operations. The CRM curriculum requires continued reexamination to ensure safe flight in the changing demographic of flight decks in the US. The study calls attention to the CRM curriculum’s insufficient inclusion of robust training components to address intercultural communication skills and conflict management strategies.
Utilizing a phenomenological approach, the study examined the communicative experiences of African American female military and airline transport pilots on the flight deck and within the aviation industry. Co-cultural theory was used as a theoretical framework to investigate these co-researcher’s (pilots) experiences. A parallel goal of the investigation was to better understand raced and gendered communication as they occur in this specific context—the flight deck of US airlines and military aircraft.
The researcher conducted in-depth semi-structured interviews and shadowed two co-researchers (pilots) for a period of days and built a relationship with them over the course of one year. Eight years of preparation working in the airline industry situated the researcher for this study. The researcher collected stories and interviews during this time immersed in industry. The data collected offers initial insights into the experiences of non-dominant group members in this unique organizational environment.
The study’s findings are reported in the form of a creative
arrative nonfiction essay. This effort was twofold: (1) the narrative served to generate a record of experiences for continued examination and future research and (2) created useful data and information sets accessible to expert and non-expert audiences alike.
The data supports rationalization as a co-cultural communication strategy, a recent expansion of the theory. Data also suggests that another strategy—strategic alliance building—may be useful in expanding the scope of co-cultural theory. The proposed assertive assimilation orientation identifies the intentional construct of alliances and warrants further investigation.
This study sought to inform the curriculum of crew resource management (CRM) for multi-pilot flight deck operations. The CRM curriculum requires continued reexamination to ensure safe flight in the changing demographic of flight decks in the US. The study calls attention to the CRM curriculum’s insufficient inclusion of robust training components to address intercultural communication skills and conflict management strategies.
Utilizing a phenomenological approach, the study examined the communicative experiences of African American female military and airline transport pilots on the flight deck and within the aviation industry. Co-cultural theory was used as a theoretical framework to investigate these co-researcher’s (pilots) experiences. A parallel goal of the investigation was to better understand raced and gendered communication as they occur in this specific context—the flight deck of US airlines and military aircraft.
The researcher conducted in-depth semi-structured interviews and shadowed two co-researchers (pilots) for a period of days and built a relationship with them over the course of one year. Eight years of preparation working in the airline industry situated the researcher for this study. The researcher collected stories and interviews during this time immersed in industry. The data collected offers initial insights into the experiences of non-dominant group members in this unique organizational environment.
The study’s findings are reported in the form of a creative
arrative nonfiction essay. This effort was twofold: (1) the narrative served to generate a record of experiences for continued examination and future research and (2) created useful data and information sets accessible to expert and non-expert audiences alike.
The data supports rationalization as a co-cultural communication strategy, a recent expansion of the theory. Data also suggests that another strategy—strategic alliance building—may be useful in expanding the scope of co-cultural theory. The proposed assertive assimilation orientation identifies the intentional construct of alliances and warrants further investigation.
ContributorsZirulnik, Michael L. (Author) / Alberts, Janet (Thesis advisor) / Broome, Benjamin (Thesis advisor) / Gutkind, Lee (Committee member) / Orbe, Mark (Committee member) / Arizona State University (Publisher)
Created2015
Description
Chronic illness can be a stressful experience that requires coping and support. In the last twenty years, Shared Medical Appointments (SMAs) were developed in U.S. healthcare as a response to the rising rates and challenges of chronic disease management. Due to the infancy of the SMA model, however, little is known or understood about the benefits of group medical care for patients. To date, scholars have not explored or systematically observed the communicative aspects of the SMA model. Communal coping, a theoretical framework that foregrounds group interaction and communication, offers a pragmatic lens for exploring how patients collectively cope with the stressors of chronic illness in the context of SMAs. Using qualitative methods, I conducted participant observation of SMAs at a Veterans Affairs hospital to analyze the communicative, transactional nature of communal coping as it unfolded among heart failure patients, family members, and providers in context. I also conducted interviews with SMA attendees. Analysis is based on 56 hours of fieldwork and 14 hours of interviews. Findings of this dissertation revealed group members who attended heart failure SMAs engaged in communal coping to manage the stressors of chronic illness. Group members moved through four primary phases of the communal coping process: (1) establish a communal coping orientation; (2) discuss shared stressors; (3) engage in cooperative action; and (4) practice communal reflexivity. Findings suggest patients become empowered by group interaction during SMAs as they move through each phase of the communal coping process. This dissertation also highlights various communicative strategies providers' use during SMAs to facilitate communal coping and group interaction. Theoretically, this dissertation expands upon existing knowledge of communal coping by exploring how individuals embody and socially construct the communal coping process. Specifically, this dissertation extends past models of communal coping with the addition of the communal reflexivity phase and through conceptualizing communal coping as a facilitated process of empowerment. Pragmatically, this research also offers insight to the benefits patients derive from attending SMAs, such as reduced feelings of stigma and isolation and improved motivation.
ContributorsHoffman, Trisha K (Author) / Miller, Katherine I (Thesis advisor) / Tracy, Sarah J. (Thesis advisor) / Lederman, Linda C (Committee member) / Dev, Sandesh (Committee member) / Arizona State University (Publisher)
Created2015
Description
Identity, or peoples’ situated sense of self, can be conceptualized and operationalized in a myriad of ways, including, among others, a person’s gender, socioeconomic status, degree of expertise, nationality, and disciplinary training. This study conceptualizes identity as fluid and constructed through social interaction with others, where individuals ask themselves “Who am I?” in relation to the people around them. Such a discursive conceptualization argues that we can observe peoples’ performance of identity through the close reading and examination of their talk and text. By discursively drawing boundaries around descriptions of “Who I am,” people inherently attribute value to preferred identities and devalue undesirable, “other” selves. This study analyzes ten workshops from the Toolbox Project conducted with graduate student scientists participating in the Integrative Graduate Education Research Traineeship (IGERT) program. The emotional tone, mood, and atmosphere of shared humor and laughter emerged as a context through which collaborators tested the limits of different identities and questioned taken for granted assumptions about their disciplinary identities and approaches to research. Through jokes, humorous comments, sarcasm, and laughter, students engaged in three primary forms of othering: 1) unifying the entire group against people outside the group, 2) differentiating group members against each other, and 3) differentiating oneself in comparison to the rest of the group. I use action-implicative discourse analysis to reconstruct these communicative practices at three levels—problem, technical, and philosophical—and explore the implications of group laughter and humor as sites of “othering” discursive strategies in graduate students’ efforts to negotiate and differentiate identity in the context of integrative collaboration.
ContributorsHinrichs, Margaret M (Author) / Tracy, Sarah J. (Thesis advisor) / Seager, Thomas P (Thesis advisor) / Hannah, Mark A (Committee member) / Arizona State University (Publisher)
Created2016
Description
The death of a parent or sibling for youth under age 18 is life-altering and necessitates support and opportunities for expressing grief. Scholarship from psychology and medical disciplines often equates youthful grieving as a disease to be cured rather than a natural process to be experienced. Stage-based grief models explain adults coping with loss of loved ones by working through a series of discrete phases mostly tied to deficit-based emotions such as anger or depression. Progressive grief models have been emerging throughout the past 20 years in response to stage-based models; however these models tend to highlight deficit-based emotions and are applied to youth as afterthoughts. Thus, there is a noticeable absence of research exploring positive or strength-based emotions in adolescent grief from a communicative, youth-centered perspective. A communicative approach to exploring adolescent grief narratives offers a practical yet pliable theoretical lens for interpreting meaning from mourning. Using qualitative methods, I conducted full participant research as a volunteer with Comfort Zone Camp, a national organization sponsoring weekend-long grief camps for youth. I engaged in participant observation while volunteering to explore the communicative processes of 26 grieving adolescents and also conducted post-camp follow-up interviews with youth, parents, and adult volunteers. Analysis was based on 192 field work hours, 11 interview hours, artifacts, and camp documents. Findings of the dissertation indicate grieving adolescents use communicative processes, including sharing emotional pieces, co-authoring loss, and naming hurt, to perform a range of emotions. Along with deficit-based emotions, grieving adolescents perform strength-based emotions, including confidence, forgiveness, happiness, deservingness, hope, gratitude, resilience, love, and compassion. Evidence also supports that grieving campers performed compassion individually and in groups. Theoretically, this dissertation expands on existing grief theory by demonstrating that adolescents communicate strength-based emotions in grief, captured visually in the Concert of Emotions model. This study expands on compassion theory by exploring implications of collective compassion expressions. Specifically, this dissertation offers the co-performing sub-process to account for collective compassion extending past compassion models that focus on individual expressions. Practically, this research yields new understanding into how grieving adolescents constitute themselves as compassionate, helpful contributors as they face loss.
ContributorsClark, Louise Elizabeth (Author) / Tracy, Sarah J. (Thesis advisor) / Corey, Frederick (Committee member) / Miller, Katherine I (Committee member) / Swadener, Beth Blue (Committee member) / Arizona State University (Publisher)
Created2015
Description
This critical qualitative research study explores the discursive processes and patterns by which humor is gendered in hair salons and barbershops, in support of or resistance to hegemony, through an in-depth analysis and feminist critique of the humorous exchanges of hair stylists and barbers. This study extends prior feminist organizational research from Ashcraft and Pacanowsky (1996) regarding the participation of marginalized populations (i.e., women) in hegemonic processes, and argues that, despite changing cultural/demographic organizational trends, marginalized (as well as dominant) populations are still participating in hegemonic processes 20 years later. A focus on gendered humor via participant narratives reveals how various styles of gendered humor function to reinforce gender stereotypes, marginalize/exclude the "other" (i.e., women), and thus privilege hegemonic patterns of workplace discourse. This study contributes to existing feminist organizational scholarship by offering the unique juxtaposition of humor and gender from a diverse and understudied population, hair industry professionals.
ContributorsFranks, Tara M (Author) / Tracy, Sarah J. (Thesis advisor) / Miller, Katherine (Thesis advisor) / Romero, Mary (Committee member) / Arizona State University (Publisher)
Created2015
Description
This research examines the communicative processes of resilience in the organizational context of public education. The research utilizes one-on-one interviews to elicit descriptions of resilience and well-being and collect stories of success and overcoming challenges. The study purpose is two-fold: (1) to understand the ways in which organizational members construct and enact resilience individually and collectively through their talk and stories, and (2) to extend the communication theory of resilience through an empirical investigation of resilience in an organizational context. An iterative, thematic analysis of interview data revealed that resilience, as lived, is a socially constructed, collective process. Findings show resilience in this context is (1) socially constructed through past and present experiences informing the ways organizational members perceive challenges and opportunities for action, (2) contextual in that most challenges are perceived positively as a way to contribute to individual and organizational goals and as part of a “bigger purpose” to students, (3) interactional in that it is constructed and enacted collaboratively through social processes, (4) reciprocal in that working through challenges leads to experience, confidence, and building a repertoire of opportunities for action that become a shared experience between educators and is further reciprocated with students, and (5) is enacted through positive and growth mindsets. This study offers theoretical contributions by extending the communication theory of resilience and illuminating intersections to sensemaking, flow, and implicit person theory. I offer five primary practical applications, discuss limitations, and present future directions highlighting community development and strengths-based approaches.
ContributorsKamrath, Jessica K (Author) / Tracy, Sarah J. (Thesis advisor) / Adame, Elissa A. (Committee member) / Cloutier, Scott (Committee member) / Waldron, Vincent R. (Committee member) / Arizona State University (Publisher)
Created2018
Description
This dissertation investigated positive intergroup contact and communication in the experiences of fans at the 2016 Summer Olympics in Rio de Janeiro, Brazil. Guided by concepts from Intergroup Contact Theory (ICT), formerly Allport’s (1954) Contact Hypothesis, I asked fans to identify and discuss factors that were relevant to their experiences at the event. These factors are reported in previous literature to foster positive intergroup relations. The fan participants also provided detailed, experience-based rationales for why and how the factors supported each other and created individual models of their experiences of ICT at the Olympics. The study relied on participant-centered, in-depth qualitative interviews using Interpretive Structural Modeling (ISM) software. Based on an integration of ICT, communication theories, social capital concepts, and calls from the International Olympic Committee (IOC) and mega-sporting event industry, the dissertation sought to answer four research questions. It started with a broad approach to the array of previous scholars’ ICT factors in order to identify what factors were present and relevant in fans’ experiences. It also sought to understand why and how the factors worked together by analyzing the ways factors related to and supported each other in Olympic fans’ experiences and producing a composite meta-structure of the factors’ relationships. Additionally, through thematic analysis, the research explored where and when in fans’ experiences the factors emerged and were active. Finally, the study identified the functions that each ICT factor served in fostering positive intergroup contact and communication and offered suggestions for practitioners and organizers of intergroup contexts. The study aimed to make theoretical contributions by addressing gaps and calls in ICT literature, as well as practical contributions by providing insight about how to organize intergroup contexts to foster positive contact and communication. In addition to addressing its research questions, the study provided a comprehensive list of previous scholars’ ICT factors, a preliminary, tentative model of ICT for ideal intergroup contexts adapted from Pettigrew’s (1998) model of group membership transformation for problematic contexts, and promising future directions given the unique, ideal, and unexplored features of the Olympics.
ContributorsBrenneman, Luke (Author) / Alberts, Janet (Thesis advisor) / Broome, Benjamin (Thesis advisor) / Chatziefstathiou, Dikaia (Committee member) / Martin, Judith (Committee member) / Arizona State University (Publisher)
Created2017
Description
The division of household tasks has been studied extensively over the past fifty years, but there are unanswered questions about why partners still report imbalances. In this study, I employed a grounded theory research design to systematically collect and analyze data from newly cohabitating, dual-earner couples to generate theory. Three prominent theories (relative resources, time availability and gender ideology) served as the framework for this research. The purpose of this study was to expose the processes of meaning-making, interpretations and decision-making regarding divisions of housework and to determine if, and if so how, dissymmetry in household tasks are understood. My research questions addressed the meanings newly cohabitating couples ascribed to household tasks by and explored how they understand their allocation of these tasks. Eighteen in-depth interviews of six newly cohabitating couples were conducted. Results from the study highlight six major themes that contribute to couples’ meaning-making processes regarding housework performance: care, consistency, expectations, gender & upbringing, micromanagement, and task preference. These findings contribute to the broader body of housework literature by demonstrating how grounded theory methods may offer a unique approach to the examination of household task performance. Further, germination of the blended output theory of housework (B.O.T.H.) that emerged from this study could provide an opportunity to better understand changing family structures.
ContributorsTaylor, Jameien R (Author) / Alberts, Janet (Thesis advisor) / Manninen, Bertha (Committee member) / Broome, Benjamin (Committee member) / Arizona State University (Publisher)
Created2019
Description
The aim of this research was to better understand the experience of bereaved individuals following their return to work, and the ways in which they communicatively negotiate their relationships at work and at home. One of the most salient facts of life is that everyone will all experience the death of a loved one. The amount, frequency, type, and recovery response for the bereaved may be vastly different, but inevitably everyone has to cope with death. Even though it is an integral part of life, the bereavement experience often is acknowledged as one of the most traumatic and stressful processes that occurs in individuals’ lives (McHorney & Mor, 1988; Miller & McGowan, 1997). In fact, roughly 5% of the workforce is affected by the passing of a close family member each year, and this number excludes those who experience the deaths of close friends (Wojcik, 2000). Evidence suggests that bereavement affects the physical and mental health of survivors, many of whom are in the workforce (Bauer & Murray, 2018; Hazen, 2003, 2008, 2009; Wilson, Punjani, Song, & Low, 2019). In order to explore how work-life roles are integrated into the lives of bereaved individuals, this dissertation qualitatively analyzed 36 interviews with bereaved employees (12), cohabitants (12), and coworkers (12). Through the use of procedural coding (Saldaña, 2009) and emergent codes, this dissertation answered the five posited research questions and their sub-questions. The results of this analysis have numerous implications for social support, emotion at work, grief, and bereavement leave policy. The following dissertation delineates the significance of this research, the literature review providing rationale for study of bereaved employees, qualitative methodological design, analysis of the data, and conclusions about bereavement and work-life relationships.
ContributorsGiannini, Gino Anthony (Author) / de la Garza, Sarah Amira (Thesis advisor) / Alberts, Janet (Committee member) / Mingé, Jeanine (Committee member) / Arizona State University (Publisher)
Created2020
Description
This qualitative study explores communication privacy management processes around disclosing a child’s Human Immunodeficiency Virus/Acquired Immune Deficiency Syndrome (HIV) status within a pediatric healthcare relationship. The pediatric healthcare relationship is a triadic one composed of providers, parents, and patients. The literature from the fields of medicine, psychology and communication was used to explore disclosing HIV status by seropositive positive adults to others and by providers and parents to HIV positive children. Data for this study was collected from a hospital-based clinic using a 3-part protocol that included transcripts and information from a 6 member focus group interview, 42 patient medical charts, and two parent interviews. Datum was analyzed using thematic analysis. The results indicate that both providers and parents consider these adolescent behavioral indicators that disclosure is necessary: question-asking about medications and the need for medical appointments, the initiation of dating and sexual behavior, cognitive maturity, and chronological age. Providers and parents negotiate when and how the disclosure will occur and the providers perceptions of the permeability of the family privacy boundaries influence the negotiations. An adolescent’s failure to properly adhere to the medication regimen and the initiation of and engagement in sexual behavior are catalysts for immediate disclosure. Finally, a clinical tool is proposed to assist providers and parents in their negotiations around disclosing the child’s HIV status.
ContributorsCampbell, Anna Marie N/A (Author) / Alberts, Janet (Thesis advisor) / Mongeau, Paul A. (Committee member) / Berkel, Cady (Committee member) / Arizona State University (Publisher)
Created2021