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- All Subjects: Communication
- Genre: Doctoral Dissertation
- Status: Published
Description
Municipal courtrooms are brimming with a variety of positive and negative emotions from defendants who are primarily encountering the criminal justice system for the first time. Municipal court judges and bailiffs must work together and find ways to communicate important information about courtroom processes to up to 70-120 defendants a day. This dissertation investigates how municipal court judges and bailiffs from two municipal courthouses respond to three organizational challenges associated with emotion--defendant confusion about courtroom processes, handling high caseloads while treating defendants as customers of the court, and managing the serious and tedious emotional moods of the courtroom environment. Using qualitative methods of observation and informal and formal interviews, this dissertation analyzes how emotion cycles between judges and bailiffs help give sense to and break sense of defendants while simultaneously helping them navigate the challenges of their work. Findings detail the nature of work in municipal court--explaining the challenges associated with emotion that judges and bailiffs face on a daily basis. The data also describes the emotional roles that judges and bailiffs employ in the courtroom. The judges' emotional roles include tension relievers, order enforcers, and care takers. Bailiffs' emotional roles comprise rule enforcers, toxin handlers, and do gooders. The heart of the analysis explores how judges and bailiffs give sense to defendants when unexpected situations manifest in the courtroom and break sense of defendants who hold incorrect or less favored beliefs about courtroom procedures. The emotional displays and responses of judges, bailiffs, primary defendants (defendants before the judge), and third party defendants (those watching in the audience) enable sensegiving and sensebreaking to occur. The emotion cycles allow courtroom staff to impact the sensemaking process of defendants in a fast and efficient manner. Theoretical implications include extensions of emotion cycle research through a consideration of the displays and responses of primary agents, intermediate agents, and primary recipients of emotional displays. Practical implications describe how specific training practices and space for employee discussion could enhance the workplace wellness of judges and bailiffs.
ContributorsScarduzio, Jennifer A (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin G. (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2012
Description
For most people, sexual activity is a normal and healthy part of intimate romantic relationships. However, for some, sexual behaviors can become problematic to the extent their behaviors begin to impair or disrupt critical aspects of effective functioning. The inability to control problematic sexual behavior is among the most prominent traits for diagnosing compulsive sexual behavior or what is commonly referred to as sex addiction. Sex addicts in committed romantic relationships routinely engage in secrecy and deception as a maladaptive means to cope with the shame and guilt associated with such severe relational transgressions. Although ongoing disclosures with one’s dyadic partner regarding addiction-related struggles may be a healthy exercise in transparency and accountability, such honest disclosures risk re-injuring the transgressed partner while simultaneously upending the recovering addict’s attempt to restore face. Hence, recovering sex addicts who wish to repair their blighted dyadic relationships must carefully navigate self-disclosure and privacy implications as they attempt to restore themselves and their intimate relationships. Accordingly, this dissertation utilizes thematic analysis to explore the face and privacy implications surrounding addiction-related disclosures (ARD) in committed dyadic relationships. This qualitative study conducted semi-structured interviews with 14 recovering sex addicts attending 12-step Sex Addicts Anonymous groups. Key findings from this study suggest a relationship between recovery progress and how ARD are comprised, articulated, and interpreted by dyadic partners. Additionally, this study found that ARD, although damaging, largely did not result in relationship termination. Rather, relationships impacted by such disclosures simultaneously experienced two disparate relationship stages of bonding and stagnating. Finally, this study suggests that the reverberation of salacious ARD across the romantic dyad fundamentally upends the transgressor’s positive face. Such severe face damage was found to attenuate participants’ ability to regulate privacy boundaries with their partners.
ContributorsMims, Christopher W. (Author) / Pettigrew, Jonathan (Thesis advisor) / Sharabi, Liesel (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2023
Description
Employee voicing facilitates positive changes and experiences for organizations and employees. However, despite a plethora of research on voice in different disciplines, our understanding of the process of employee voicing is still limited. This study seeks to (a) identify the phases that characterize the voicing process and (b) uncover the communicative strategies that characterize the different phases of the voicing process in the renewable energy industry in Kenya. The study utilized a qualitative approach. Namely, semi-structured interviews were conducted with twenty-three renewable energy workers in Kenya who reported to have engaged in voicing. Data were analyzed using a grounded theory approach. The findings revealed five core phases that characterize voicing: idea formation, planning, initial enactment, reflexive enactment, and outcome. Further, the findings uncovered a variety of communicative strategies that are used in the different phases of voicing. These strategies emerged from the perspectives of different actors such as voicers, voicers’ peers, and recipients and their peers who are involved in the voicing process. The findings of this study advance voice theory by reconceptualizing voicing as a process that is highly interactive. Additionally, the findings extend voice theory in three other ways. First, the results demonstrate that power and status disparities in organizations produce hierarchies that inhibit voicing, especially among low power and status employees. Participants discussed how they communicatively navigate these disparities. Second, the results shed light on the ways voicers navigate different risks associated with voicing such as idea stealing and retributions. Third, the findings illustrate the specific ways that positive communicative relationships between peers, and between supervisors and subordinates facilitate voicing. Both supervisors and peers are highly involved in all phases of the voicing process and thus, contribute to the development and enactment of the ideas. Finally, the findings offer practical ways for cultivating and fostering voicing to voicers, voicers’ peers, voice recipients, and organizations in the renewable energy industry.
ContributorsKiura, Mary (Author) / Kim, Heewon (Thesis advisor) / Mongeau, Paul (Committee member) / Waldron, Vincent (Committee member) / Bisel, Ryan (Committee member) / Arizona State University (Publisher)
Created2022