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- All Subjects: Communication
- Genre: Doctoral Dissertation
- Creators: Arizona State University
Description
The purpose of this dissertation was to develop a Compassionate Communication Scale (CCS) by conducting a series of studies. The first study used qualitative data to identify and develop initial scale items. A series of follow-up studies used exploratory factor analysis to investigate the underlying structure of the CCS. A three-factor structure emerged, which included: Compassionate conversation, such as listening, letting the distressed person disclose feelings, and making empathetic remarks; compassionate touch, such as holding someone's hand or patting someone's back; and compassionate messaging, such as posting an encouraging message on a social networking site or sending a sympathetic email. The next study tested convergent and divergent validity by determining how the three forms of compassionate communication associate with various traits. Compassionate conversation was positively related to compassion, empathetic concern, perspective taking, emotional intelligence, social expressivity, emotional expressivity and benevolence, and negatively related to verbal aggressiveness and narcissism. Compassionate touch was positively correlated with compassion, empathetic concern, perspective taking, emotional intelligence, social expressivity, emotional expressivity, and benevolence, and uncorrelated with verbal aggressiveness and benevolence. Finally, compassionate messaging was positively correlated with social expressivity, emotional expressivity, and uncorrelated with verbal aggressiveness and narcissism. The next study focused on cross-validation and criterion-related validity. Correlations showing that self-reports of a person's compassionate communication were positively related to a friend or romantic partner's report of that person's compassionate communication provided cross-validation. The test for criterion-related validity examined whether compassionate communication predicts relational satisfaction. Regression analyses revealed that people were more relationally satisfied when they perceived themselves to use compassionate conversation, when they perceived their partner to use compassionate conversation, and when their partner reported using compassionate conversation. This finding did not extend to compassionate touch or compassionate messaging. In fact, in one regression analysis, people reported more relational satisfaction when they perceived that their partners used high levels of compassionate conversation and low levels of compassionate touch. Overall, the analyses suggest that of the three forms of compassionate communication, compassionate conversation is most strongly related to relational satisfaction. Taken together, this series of studies provides initial evidence for the validity of the CCS.
ContributorsRamos Salazar, Leslie (Author) / Guerrero, Laura (Thesis advisor) / Roberto, Anthony (Committee member) / Millsap, Roger (Committee member) / Arizona State University (Publisher)
Created2013
Description
While numerous studies have examined the nature of masculinity, scholars seldom seek to determine the meaning of manhood or to explore which types of individuals are culturally permitted to call themselves men. One scholarly approach suggests that the meaning of a cultural category can best be illuminated through examining marginalized examples within that category. Based on this assumption, this project illuminates cultural understandings of manhood in the United States by examining the experience of men within two marginalized categories--gay and transsexual--who have often found themselves fighting for the right to call themselves men at a time when hegemonic assumptions about manhood have required that one had been designated male at birth, claims a heterosexual orientation, and exhibits characteristics that are stereotypically masculine. For gay men who were born male, social marginalization could result from one's gay orientation as well as from a perceived lack of masculine traits. For some transsexual gay men, all three of the traditional markers of manhood may be absent or deemed insufficient. This scenario calls into question what it is that all men have in common if the concept of manhood is to be associated with any stable definition. Within rhetorical analysis, the concept of textual fragmentation suggests that a rhetorical critic performs an analysis of a text by examining dense textual fragments; the critic's audience members then produce what they perceive to be a finished discourse in their own minds. Along these lines, this project illuminates the concept of manhood by examining dense textual fragments found within mass media representations and personal narratives, and concludes that one's manhood is determined based on the degree to which one identifies with others who call themselves men. Therefore, manhood can best be framed, not as a specific identity with a stable definition, but as a body of intersecting identifications specific to a particular cultural location and time period. As such, it is linked to cultural systems of power and oppression, illustrating that the claim to manhood as an identity is a rhetorical act that is not free from controversy.
ContributorsBooth, Ewan Tristan (Author) / Brouwer, Daniel C. (Thesis advisor) / Martinez, Jacqueline M. (Committee member) / Fisher, Jill A. (Committee member) / Arizona State University (Publisher)
Created2012
Description
This study utilized targeted messages and expert and referent sources in an effort to promote physical activity behavior in college students. College students aged 18-25, excluding collegiate athletes, were randomized into three conditions using their current physical activity level. Two of the conditions received targeted messages highlighting three primary components of social cognitive theory - self-efficacy, outcome expectations, and goals - while the third condition received no messages. In addition, the experimental conditions received the messages from either an expert (i.e., a personal trainer) or a referent (i.e., a close friend). In this way, this experiment analyzed whether receiving social cognitive theory messages increased physical activity indicators compared to the control condition, as well as if the message source caused differences in the physical activity indicators. Moreover, participants completed Time 1 and Time 2 measures to determine if receiving messages or not caused changes over a one week time period. Seven physical activity indicators were assessed: self-efficacy, positive outcome expectations, negative outcome expectations, attitudes, response-efficacy, intentions, and physical activity behavior. Results revealed that both the personal trainer and close friend conditions had significantly higher scores than the control condition for intentions at Time 1 and Time 2, as well as physical activity behavior at Time 2. Moreover, the personal trainer condition had significantly higher positive outcome expectations compared to both the friend and control conditions. No other significant differences were found across conditions for Time 1 attitudes, response-efficacy, negative outcome expectations, self-efficacy, and Time 2 attitudes, and self-efficacy. Overall, targeted messages were effective in increasing physical activity intentions and behavior regardless of the message source.
ContributorsMarmo, Jennifer Lauren (Author) / Roberto, Anthony J. (Thesis advisor) / Mongeau, Paul A. (Committee member) / Ainsworth, Barbara E. (Committee member) / Arizona State University (Publisher)
Created2012
Description
This project explores the cultural identity of a refugee group named Meskhetian Turks, an ethnic group forced to relocate multiple times in their long history. Driven from their original homeland and scattered around Central Asia and Eastern Europe for decades, approximately 15,000 Meskhetian Turks have been granted refugee status by the American government in recent years. The focus of this study is a group of Meskhetian Turkish refugees in the Phoenix metropolitan area. This is a narrative study conducted through twelve open-ended in-depth interviews and researcher's observations within the community. The interview questions revolved around three aspects of Meskhetian cultural identity, which were represented in each research question. These aspects were: how Meskhetian Turks define their own culture; how they define their connection to Turkey and Turks; and how they define Americans, American culture and their place within the American society. The first research question resulted in three themes: history, preservation of culture, and sense of community. The second research question revealed two themes: Meskhetian Turk's ties to Turkey, and the group's relationship with and perception of Turks in the area. The final research question provided two themes: the group's adaptation to United States, and interviewees' observations regarding the American culture. Exploring these themes, and examining the connection between these aspects provided a complex and intertwined web of connections, which explain Meskhetian Turkish cultural identity. Meskhetian Turks' cultural self-definition, relation with the Turkish community, and perceptions of American culture are all inter-connected, which supports and furthers a dialectic approach to cultural studies. The study also contributes to refugee adaptation literature by examining cultural identity influences on the group's adaptation in the United States and offering insight and suggestions for improving the adaptation process.
ContributorsBilge, Hatice Nurhayat (Author) / Broome, Benjamin J. (Thesis advisor) / Martinez, Jacqueline (Committee member) / Margolis, Eric (Committee member) / Arizona State University (Publisher)
Created2012
Description
Sports communication is a vibrant, blossoming research area within the communication discipline. One of the more fruitful directions in sports communication research pertains to social media. Social media has embedded itself in the sports world in a very short period of time. As a result, there is a need for instructional resources that prepare students to understand the nuances and power that social media possess. This research provides the foundation for a case study textbook centered on social media and sports communication. Specifically, four cases dealing with: (a) athletes using social media to encourage input from fans; (b) sports organizations using social media as an agenda-setting tool; (c) negative parasocial interaction expressed to athletes via social media; and (d) athletes using social media to enact image repair are presented. These cases demonstrate that social media is a valuable conduit between athletes and fans that enables athletes and sports organizations to cultivate fan identity and maintain control over public information. The cases also demonstrate that fan behavior via social media can quickly turn problematic, requiring that athletes and sports organizations respond appropriately, yet strategically. The research concludes by offering implications for future social media and sports communication research.
ContributorsSanderson, Jimmy (Author) / Kassing, Jeffrey W. (Thesis advisor) / Ramirez Jr, Artemio (Committee member) / Meân, Lindsey J. (Committee member) / Arizona State University (Publisher)
Created2012
Description
This dissertation examines the influential relationships between popular culture depictions of superheroes and the substantive, malleable, and real possibilities of human body transformation. Cultural discourses condition and constrain the ways in which identity and bodies are formed and expressed. This includes popular culture texts that, through their evocative narratives, provide guidance or solutions for dealing with real world problems. From the perspective of communication studies, this project involves examining ways people project and perform fantastic future versions of humanity in relation to popular culture artifacts, like superheroes, but also examines how such projections are borne out of and get expressed through our everyday, less than extraordinary experiences. Key theoretical tensions regarding identity and culture are elucidated. These tensions are then developed discursively into a genealogy of body transcendence that features the historicizing of social functions to determine from where such tensions and changes manifest, and how they ultimately affect us. Several key artifacts are introduced to help inform the investigation, including eight specific superhero body types that provide an ideal perspective through which transformative power can be observed. The superhero discourse is particularly relevant because it offers a utopian/dystopian tension regarding how the splendor and seduction of the discourse materializes in both liberating and problematic ways. Another aspect of this embodied approach involves adopting the alternate superhero persona of Ethnography Man. By undertaking my own identity transformations, I am better able to investigate spaces that encourage such identity slippage and play, such as the annual San Diego Comic Con International. The once strongly held perception that our bodies are fixed and stable is fast disappearing. In bridging the body with culture through a genealogy, it becomes much more apparent how body transformations will continue to manifest in the future. Therefore, from the experiences and analysis contained herein, implications regarding powerful discursive conditions and constraints that influence our ability to change take form in revealing, problematic, and sometimes unexpected ways. More specifically, implications of who has power, how it is exercised, and the effects of power will materialize and indicate whether or not everyday humans have the potential to become superheroes.
ContributorsBoras, Scott Daniel (Author) / McDonald, Kelly (Thesis advisor) / Goodall, Jr., H. L. (Committee member) / Gilfillan, Daniel (Committee member) / Arizona State University (Publisher)
Created2012
Description
This dissertation explores the discursive construction of work and family identities in the Family and Medical Leave Act (FMLA) regulatory rulemaking process. It uses dramatism and public sphere theory along with the critical legal rhetoric perspective to analyze official FMLA legal texts as well as over 4,600 public comments submitted in response to the United States Department of Labor's 2008 notice of proposed rulemaking that ultimately amended the existing FMLA administrative regulations. The analysis in this dissertation concludes that when official and vernacular discourses intersect in a rulemaking process facilitated by the state, the facilitated public that emerges in that discourse is bounded by official discourses and appropriated language. But individuals in the process are able to convey and contest a range of work and family identities that include characteristics of public, private, abuse, accountability, sacrifice, and struggle. It further demonstrates that different circumferences for crafting work and family identities exist in the regulatory rulemaking process, including national, international, and time-bounded circumferences. Because the law is a discourse that has far-reaching rhetorical implications and the intersect between vernacular discourses and legal discourses is an underexplored area in both communication and legal studies, this dissertation offers a contribution to the ongoing work of scholars thinking about work and family identities, the material consequences of the intersect of work and family, and the rhetorical implications of legal discourse.
ContributorsDavis, Kirsten (Author) / Carlson, Adina (Thesis advisor) / Brouwer, Daniel (Committee member) / Sigler, Mary (Committee member) / Arizona State University (Publisher)
Created2012
Description
More than simply a source of income, work has become a central source of identity (Beder, 2000; Ciulla, 2000; Clair, McConnell, Bell, Hackbarth & Mathes, 2008; Muirhead, 2004). motivating scholars to engage in a plethora of studies examining the impact of work as a way of defining ourselves, ranging from identification with the organization (Scott, Corman, & Cheney, 1998) to the influence of work on non-work lives (Kirby, Wieland & McBride, 2006). And yet, in such volatile political and economic times, individual's identities as worker are threatened, spurring questions about how to decenter the meaning of work in our lives (Rushkoff, 2011). Despite young people's roles as organizational members, few communication scholars have considered the organizational experiences of youth as a productive area for research and theory (for exception see Myers & Sadaghiani, 2010). I adopt a discursive approach to unpack the multiple ways that discourses, at interpersonal, organizational and social levels, impact and influence youths' identity construction process (Ashcraft & Mumby, 2004; Fairhust & Putnam, 2004). I empirically demonstrate how discourses of work operate simultaneously at multiple levels, interacting and overlapping to position youth as workers. Analysis is based on interviews with youth, ages 12 to 21, participating in a popular national nonprofit organization that serves over four million youth each year. In addition to 49 one-on-one formal interviews, I observed 50 hours of a worker preparation program, which serves as an important context for priming participants and situating our conversations about work. Practically, this project illustrates the influence of organizations to mediate the relationship between discourse and identity. Methodologically, I further clarify discursive analysis as a method by explicitly articulating a concrete framework by which to identify micro-, meso-, and macro-levels of discourse. I also present a qualitative instrument for interviewing youth. Theoretically, this research offers an innovative and necessary expansion to the scope of organizational research by highlighting youth as current and future workers, pointing to the ways they are already engaged in work-life negotiation practices and considering how their micro-discursive practices serve to decenter the organization and make work and family meaningful.
ContributorsWay, Amy Kathleen (Author) / Trethewey, Angela (Thesis advisor) / Tracy, Sarah J. (Committee member) / Karin, Marcy (Committee member) / Arizona State University (Publisher)
Created2012
Description
This study described the multimodal communication patterns of college students and their parents, and examined how face-to-face and mediated communication frequencies relate to parental idealization and relational quality. Undergraduate students (N = 678) completed an online survey that assessed indicators of idealization (idealistic distortion and positive affect thinking), relational quality (relational/communication satisfaction, and relational closeness), and the frequency of face-to-face and mediated parental communication. Results indicated that average college students communicate with their primary parent 23 times per week, mostly via phone calls, text messaging, and face-to-face interaction. The frequency of mediated communication was positively related to both indicators of idealization and both indicators of relational quality. Moreover, idealization partially mediated the relationship between mediated communication frequency and relational quality. The frequency of face-to-face communication was inversely related to positive affect thinking. Indirect effects were also detected, such that face-to-face communication was negatively related to both indicators of relational quality as a function of positive affect thinking. Finally, this study examined whether students experience different levels of parental idealization and relational quality depending on whether their parent is geographically close or geographically distant, and whether they reside with their parent. Results indicated that students who live geographically distant from their parent experienced greater levels of idealization and relational quality than did student who live geographically close to yet separate from their parent, who reported greater levels of idealization and relational quality than students who live with their parent. These results were interpreted using concepts from interpersonal, family, and computer-mediated communication. Limitations and directions for future research were discussed.
ContributorsBryant, Erin M (Author) / Ramirez Jr., Artemio (Thesis advisor) / Floyd, Kory (Committee member) / Valiente, Carlos (Committee member) / Arizona State University (Publisher)
Created2012
Description
Municipal courtrooms are brimming with a variety of positive and negative emotions from defendants who are primarily encountering the criminal justice system for the first time. Municipal court judges and bailiffs must work together and find ways to communicate important information about courtroom processes to up to 70-120 defendants a day. This dissertation investigates how municipal court judges and bailiffs from two municipal courthouses respond to three organizational challenges associated with emotion--defendant confusion about courtroom processes, handling high caseloads while treating defendants as customers of the court, and managing the serious and tedious emotional moods of the courtroom environment. Using qualitative methods of observation and informal and formal interviews, this dissertation analyzes how emotion cycles between judges and bailiffs help give sense to and break sense of defendants while simultaneously helping them navigate the challenges of their work. Findings detail the nature of work in municipal court--explaining the challenges associated with emotion that judges and bailiffs face on a daily basis. The data also describes the emotional roles that judges and bailiffs employ in the courtroom. The judges' emotional roles include tension relievers, order enforcers, and care takers. Bailiffs' emotional roles comprise rule enforcers, toxin handlers, and do gooders. The heart of the analysis explores how judges and bailiffs give sense to defendants when unexpected situations manifest in the courtroom and break sense of defendants who hold incorrect or less favored beliefs about courtroom procedures. The emotional displays and responses of judges, bailiffs, primary defendants (defendants before the judge), and third party defendants (those watching in the audience) enable sensegiving and sensebreaking to occur. The emotion cycles allow courtroom staff to impact the sensemaking process of defendants in a fast and efficient manner. Theoretical implications include extensions of emotion cycle research through a consideration of the displays and responses of primary agents, intermediate agents, and primary recipients of emotional displays. Practical implications describe how specific training practices and space for employee discussion could enhance the workplace wellness of judges and bailiffs.
ContributorsScarduzio, Jennifer A (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin G. (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2012