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In my exploration of the expectations of customer service that people have in regards to their visits at Starbucks retail stores, I will utilize Laswell's Model of Communication and the theory of symbolic interactionism to guide my findings. These overarching ideas provide a foundation for understanding the communication process as

In my exploration of the expectations of customer service that people have in regards to their visits at Starbucks retail stores, I will utilize Laswell's Model of Communication and the theory of symbolic interactionism to guide my findings. These overarching ideas provide a foundation for understanding the communication process as a whole, and will therefore allow us to extract meaningful information from regular interactions between Starbucks employees and consumers. Additionally, my goal is for these discoveries to produce insight in regards to critical customer service qualities that other businesses should incorporate into their own customer service programs in order to find success.
ContributorsRomero, Felipe Antonio (Author) / Martin, Judith (Thesis director) / Robinson, Jennifer (Committee member) / Propes, Rebecca (Committee member) / Barrett, The Honors College (Contributor) / Hugh Downs School of Human Communication (Contributor)
Created2014-12
Description

Manchester United and Leeds United are two of the English Premier League’s most popular and historically successful clubs, and together constitute one of English football’s most interesting and inexplicable rivalries. English popular opinion claims that this rivalry is based on the Wars of the Roses and the royal houses of

Manchester United and Leeds United are two of the English Premier League’s most popular and historically successful clubs, and together constitute one of English football’s most interesting and inexplicable rivalries. English popular opinion claims that this rivalry is based on the Wars of the Roses and the royal houses of Lancaster and York, so this thesis engages with this idea and analyzes the rivalry's connections to this medieval historical event. Furthermore, the top flight English football league's evolution into the English Premier League brought social and economic changes to the sport, both at a broad and ground level, and this thesis finds out how much these changes affected this rivalry. All in all, this thesis analyzes medieval, social, cultural, and economic historical connections to one of English football's most unique club rivalries.

ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12
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ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12
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ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12
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ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12
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ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12
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ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12
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ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12
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ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12
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ContributorsFeyrer, Aubrey (Author) / Harper, Tobias (Thesis director) / Jackson, Victoria (Committee member) / Barrett, The Honors College (Contributor) / Historical, Philosophical & Religious Studies, Sch (Contributor)
Created2021-12