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Municipal courtrooms are brimming with a variety of positive and negative emotions from defendants who are primarily encountering the criminal justice system for the first time. Municipal court judges and bailiffs must work together and find ways to communicate important information about courtroom processes to up to 70-120 defendants a

Municipal courtrooms are brimming with a variety of positive and negative emotions from defendants who are primarily encountering the criminal justice system for the first time. Municipal court judges and bailiffs must work together and find ways to communicate important information about courtroom processes to up to 70-120 defendants a day. This dissertation investigates how municipal court judges and bailiffs from two municipal courthouses respond to three organizational challenges associated with emotion--defendant confusion about courtroom processes, handling high caseloads while treating defendants as customers of the court, and managing the serious and tedious emotional moods of the courtroom environment. Using qualitative methods of observation and informal and formal interviews, this dissertation analyzes how emotion cycles between judges and bailiffs help give sense to and break sense of defendants while simultaneously helping them navigate the challenges of their work. Findings detail the nature of work in municipal court--explaining the challenges associated with emotion that judges and bailiffs face on a daily basis. The data also describes the emotional roles that judges and bailiffs employ in the courtroom. The judges' emotional roles include tension relievers, order enforcers, and care takers. Bailiffs' emotional roles comprise rule enforcers, toxin handlers, and do gooders. The heart of the analysis explores how judges and bailiffs give sense to defendants when unexpected situations manifest in the courtroom and break sense of defendants who hold incorrect or less favored beliefs about courtroom procedures. The emotional displays and responses of judges, bailiffs, primary defendants (defendants before the judge), and third party defendants (those watching in the audience) enable sensegiving and sensebreaking to occur. The emotion cycles allow courtroom staff to impact the sensemaking process of defendants in a fast and efficient manner. Theoretical implications include extensions of emotion cycle research through a consideration of the displays and responses of primary agents, intermediate agents, and primary recipients of emotional displays. Practical implications describe how specific training practices and space for employee discussion could enhance the workplace wellness of judges and bailiffs.
ContributorsScarduzio, Jennifer A (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin G. (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2012
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Abstract Communication scholars have begun to contribute to the theoretical understanding of resilience as a dynamic and collaborative process, which can be talked into being (Buzzanell, 2010). Previous research has examined the role of resilience in romantic couples, however, has focused disproportionately on heterosexual couples. This offers a limited, and

Abstract Communication scholars have begun to contribute to the theoretical understanding of resilience as a dynamic and collaborative process, which can be talked into being (Buzzanell, 2010). Previous research has examined the role of resilience in romantic couples, however, has focused disproportionately on heterosexual couples. This offers a limited, and singular understanding of how resilience is developed and sustained in romantic relationships. To better understand the scope and breadth of resilience, this study examined five same-sex couples through an in-depth qualitative case study analysis. The purpose of this study was to contribute to the small body of existing data, as well as, enhance our understanding of how resilience works in other contexts. Data was analyzed for thematic patterns, and compared to existing data on same-sex relationships. The findings supported that resilience is a collaborative process that is facilitated by communication. There were some discrepancies from the data collected in this study compared to previous findings; however, due to the small sample size, findings from this study cannot be generalized to the larger population.
ContributorsHartt, Cori Ann (Author) / Waldron, Vincent (Thesis director) / Kelley, Doug (Committee member) / Barrett, The Honors College (Contributor) / School of Social and Behavioral Sciences (Contributor)
Created2015-05
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The objective of this project was to develop a forgiveness training program to be used at a corporate level in addition to the current conflict management strategies. In addition to teaching the value of forgiveness, this search also touches on resilience and how forgiveness increases our personal resiliency. Forgiveness and

The objective of this project was to develop a forgiveness training program to be used at a corporate level in addition to the current conflict management strategies. In addition to teaching the value of forgiveness, this search also touches on resilience and how forgiveness increases our personal resiliency. Forgiveness and resilience have been closely linked in previous forgiveness research as they relate to reconciliation. Based on the research, forgiveness has been widely talked about in relation to religious practices, however it is now being discussed in relation to communication. In order to understand forgiveness as a communication process, one has to understand where it began and how the definition of forgiveness has evolved overtime. This project looks at how forgiveness creates value for the individual in terms of the relationship and expresses why forgiveness and reconciliation are not mutually exclusive. Forgiving an individual does not always lead to reconciling the relationship; however, making it so the individuals can continue working together is the goal at work. A key part of understanding forgiveness is being able to identify what forgiveness is not, as much of what we have been taught from a young age is the exact opposite. Adult learners are much different from any other type of learners due to the level of life experience they have -- which can often make it more challenging to rewrite concepts, like forgiveness. This project identifies the best ways to teach adult learners through the use of interactive handouts and videos that demonstrate the power of forgiveness in our day-to-day lives.
ContributorsKartes, Chloe Verginia (Author) / Waldron, Vincent (Thesis director) / Kelley, Douglas (Committee member) / School of Social and Behavioral Sciences (Contributor, Contributor) / W. P. Carey School of Business (Contributor) / Barrett, The Honors College (Contributor)
Created2016-12
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Description
Romantic relationships are an important aspect of anyone's life. For individuals with an autism spectrum disorder, this is true as well. However, these people may experience relational dynamics and trajectories that are in some aspects either similar to or markedly different from those who are not on the spectrum. There

Romantic relationships are an important aspect of anyone's life. For individuals with an autism spectrum disorder, this is true as well. However, these people may experience relational dynamics and trajectories that are in some aspects either similar to or markedly different from those who are not on the spectrum. There are very few studies analyzing and understanding how adults with an ASD navigate romantic relationships. This particular study examined how turning points pertaining to relational escalation or de-escalation were recognized and understood by eight individuals (four men and four women) possessing an ASD. The Retrospective Interview Technique (RIT) was implemented in order to accrue data from participants. Each participant completed a RIT graph mapping out a romantic relationship of their choice by understanding when a turning point was identified and placing a mark next to the corresponding level of relational closeness or attachment. Once all turning points were mapped out, they were connected with lines so that a visual representation of the entire relationship may be viewed. Participants were then queried about how they knew that particular event (or mark) to be a turning point, how it impacted the relationship, and how they were, personally, influenced by it (how they responded to the event). Interviews were transcribed and explored through a grounded theory approach. Specifically, Braun and Clarke's thematic analysis method was applied to articulate interview data. The research revealed four main themes (Relational Genesis, Relational Escalation, Relational De-escalation and Conflict Management) as well as seventeen sub themes. Limitations for this study, information relating to discourses surrounding autism spectrum disorders and romantically intimate relationships, as well as, areas for future study are also discussed.
ContributorsMontpetit, Michael (Author) / Waldron, Vincent (Thesis advisor) / Kelley, Douglas (Committee member) / Nadesan, Majia (Committee member) / Arizona State University (Publisher)
Created2016
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Description
Suicidality, understood as the risk of suicide with intent or the idea of suicide, has been increasingly prevalent in our country, yet the topic of suicidality is one that is often spoken in hushed tones and behind closed doors (Pam, 2013). While suicide statistics trend upwards, there is a growing

Suicidality, understood as the risk of suicide with intent or the idea of suicide, has been increasingly prevalent in our country, yet the topic of suicidality is one that is often spoken in hushed tones and behind closed doors (Pam, 2013). While suicide statistics trend upwards, there is a growing need to understand representations of suicidality, particularly within media (Centers for Disease Control, 2017). This thesis looks to explore the representations of suicidality in media, specifically Netflix’s original series, Thirteen Reasons Why. Data collection for this thesis will be collected from online social media forums dedicated to the show in the form of episode discussions reflecting on each episode in the season. Through an emergent, grounded analysis, this paper will address current representations of suicidality within Thirteen Reasons Why as well as identify common themes found in online social media forums. This research established common themes of resilience-enhancing, community building, and individuals feeling at-risk or triggered by representations of suicidality in Thirteen Reasons Why as found throughout the online social media forums.
ContributorsTaylor, Katlyn (Author) / Nadesan, Majia H (Thesis advisor) / Walker, Michael (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2020