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The town of Guadalupe, Arizona has a long history of divided residents and high poverty rates. The high levels of poverty in the town can be attributed to numerous factors, most notably high rates of drug abuse, low high school graduation rates, and teen pregnancy. The town has named one

The town of Guadalupe, Arizona has a long history of divided residents and high poverty rates. The high levels of poverty in the town can be attributed to numerous factors, most notably high rates of drug abuse, low high school graduation rates, and teen pregnancy. The town has named one of its most pressing issues of today to be youth disengagement. There are currently a handful of residents and community members passionate about finding a solution to this issue. After working with Guadalupe's Ending Hunger Task Force and resident youth, I set out to create a program design for a Guadalupe Youth Council. This council will contribute to combating youth disengagement. The program design will assist the task force in creating a standing youth council and deciding on the structure and role the council has in the town. I will offer learning outcomes and suggestions to the Task Force, youth council staff, and the youth of the youth council. This study contains an analysis of relevant literature, youth focus group results and data, and how the information gathered has contributed to the design of the youth council. The results of this study contain recommendations about four themes within the program design of a youth council: size, recruitment, activities and engagement, and adult support. The results also explore how the youth council will impact the power, policy, and behavior of Guadalupe youth.
ContributorsBalderas, Erica Theresa (Author) / Wang, Lili (Thesis director) / Avalos, Francisco (Committee member) / School of Community Resources and Development (Contributor) / Department of Information Systems (Contributor) / W.P. Carey School of Business (Contributor) / Barrett, The Honors College (Contributor)
Created2018-05
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Description
In my exploration of the expectations of customer service that people have in regards to their visits at Starbucks retail stores, I will utilize Laswell's Model of Communication and the theory of symbolic interactionism to guide my findings. These overarching ideas provide a foundation for understanding the communication process as

In my exploration of the expectations of customer service that people have in regards to their visits at Starbucks retail stores, I will utilize Laswell's Model of Communication and the theory of symbolic interactionism to guide my findings. These overarching ideas provide a foundation for understanding the communication process as a whole, and will therefore allow us to extract meaningful information from regular interactions between Starbucks employees and consumers. Additionally, my goal is for these discoveries to produce insight in regards to critical customer service qualities that other businesses should incorporate into their own customer service programs in order to find success.
ContributorsRomero, Felipe Antonio (Author) / Martin, Judith (Thesis director) / Robinson, Jennifer (Committee member) / Propes, Rebecca (Committee member) / Barrett, The Honors College (Contributor) / Hugh Downs School of Human Communication (Contributor)
Created2014-12
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Description
The institutionalized environments of government aid, void of architectural creativity, are regular sights in Native American communities. Meanwhile, the community falls victim to obesity, diabetes, addiction, and many other maladies. I believe that the design of a community's buildings can greatly affect the health of the community. This thesis focuses

The institutionalized environments of government aid, void of architectural creativity, are regular sights in Native American communities. Meanwhile, the community falls victim to obesity, diabetes, addiction, and many other maladies. I believe that the design of a community's buildings can greatly affect the health of the community. This thesis focuses on the social aspects of design. How might we enhance the social capital of Native communities through the built environment?
ContributorsValenzuela, Kristina Marie (Author) / Brandt, Beverly (Thesis director) / Shraiky, James (Committee member) / Zingoni, Milagros (Committee member) / Barrett, The Honors College (Contributor) / School of Community Resources and Development (Contributor) / The Design School (Contributor)
Created2014-12
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The purpose of this research is to connect community development and local economic development to determine the impacts of the local economy on economic wealth and quality of life. This will be explored through a community development lens examining how the community, and its location and capitals (specifically economic, social

The purpose of this research is to connect community development and local economic development to determine the impacts of the local economy on economic wealth and quality of life. This will be explored through a community development lens examining how the community, and its location and capitals (specifically economic, social and human capitals), impact the dependent capital variables. Laughlin’s (2012) research design of social capital and its impact on economic wealth used United States county samples, which reflect many local economies. This dissertation builds on Laughlin’s model and explores local economies at a Zip Code Tabulation Area (ZCTA) level. It also incorporates elements of Chaskin’s (2001) model, which explores community capacity as social and human capital, Benhabib and Spiegel’s (1994) human capital model, Levine and Renelt’s (1992) economic capital model, Krugman’s location and economic geography (1998), Emory and Flora’s community capital framework (2006), and concepts of quality of life and economic wealth by Schumacher (1964) and Jacobs, (1970). Economic wealth and higher quality of life can represent community development outcomes; there must be a balance within community systems and an exploration of these capitals (Emory and Flora, 2006).

This research expands beyond exploring impacts of social capital on economic wealth to include multiple community capitals. Furthermore, it tests economic measurements and their impact on a local economic level as opposed to a regional/state level, thus providing a deeper understanding of local economies and their impact on communities.

This dissertation provides a new baseline for understanding the relationship between community and economic development, its specific connections and the overall impacts of local economic activity. This will allow a richer exploration into economic activity and perspectives about how economic policy may impact communities. Research and literature has shown the immense advantages of strong local economies in contrast to regional/state economies and globalization; this will provide the necessary research bridge to connect with community development. The outcome of this research explains the impacts of economic, social and human capital on economic wealth and quality, specifically within local economies.
ContributorsTrevan, Eric S (Author) / Phillips, Rhonda (Committee member) / Knopf, Richard (Committee member) / Lacher, Geoff (Committee member) / Buzinde, Christine (Committee member) / Arizona State University (Publisher)
Created2016
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This study explores community development initiatives and school-community partnerships that took place during the period 1998 - 2010 in Barrio Promesa, a Hispanic immigrant neighborhood within a large metropolitan area of the South Western United States. More specifically, it examines the initiatives and partnerships carried out through three main sectors

This study explores community development initiatives and school-community partnerships that took place during the period 1998 - 2010 in Barrio Promesa, a Hispanic immigrant neighborhood within a large metropolitan area of the South Western United States. More specifically, it examines the initiatives and partnerships carried out through three main sectors of social actors: a) elected officials, public administrators and their agencies of the city; b) the neighborhood elementary school and school district administration; and c) civil society inclusive of non-profit agencies, faith-based organizations and businesses entities. This study is bounded by the initiation of development efforts by the city on the front end. The neighborhood school complex became the center of educational and social outreach anchoring nearly all collaborations and interventions. Over time agents, leadership and alliances changed impacting the trajectory of development initiatives and school community partnerships. External economic and political forces undermined development efforts which led to a fragmentation and dismantling of initiatives and collaborations in the later years of the study. Primary threads in the praxis of community development and school-community partnerships are applied in the analysis of initiatives, as is the framework of social capital in understanding partnerships within the development events. Specific criteria for analysis included leadership, collaboration, inclusivity, resources, and sustainability. Tensions discovered include: 1) intra-agency conflict, 2) program implementation, 3) inter-agency collaboration, 4) private-public-nonprofit partnerships, and 5) the impact of public policy in the administration of public services. Actors' experiences weave a rich tapestry composed of the essential threads of compassion and resilience in their transformative human agency at work within the global urban gateway of Barrio Promesa. Summary, conclusions and recommendations include: 1) strategies for the praxis of community development, inclusive of establishing neighborhood based development agency and leadership; 2) community development initiative in full partnership with the neighborhood school; 3) the impact of global migration on local development practices; and 4) the public value of personal and civil empowerment as a fundamental strategy in community development practices, given the global realities of many urban neighborhoods throughout the United States, and globally.
ContributorsBusch, Jay S. E (Author) / Schugurensky, Daniel, 1958- (Thesis advisor) / Danzig, Arnold (Committee member) / Knopf, Richard (Committee member) / Arizona State University (Publisher)
Created2014
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Active transportation to school (ATS) has received an increasing amount of attention over the past decade due to its promising health contributions. Most of the existing research that surrounds ATS investigates factors from the physical environment as well as factors from the individual perspective that influence walking and biking to

Active transportation to school (ATS) has received an increasing amount of attention over the past decade due to its promising health contributions. Most of the existing research that surrounds ATS investigates factors from the physical environment as well as factors from the individual perspective that influence walking and biking to school. This research attempts to add to the existing knowledge by exploring the impact that social relationships within the neighborhood have on ATS.

A model, based on social ecological theory, was presented and tested to examine elements thought to influence ATS. A logistic regression analysis was run to determine the odds of students walking or biking based on the influence of each construct within the model. Results indicated that the physical and socio-cultural constructs were directly and significantly related to ATS behavior while the construct of safety had an indirect effect. These findings support the idea that there are several factors that operate within and across different ecological levels to influence the mode of transportation to school. Therefore, programs to promote ATS should involve multi-level strategies. In addition to the physical environment, interventions should address interpersonal relationships within the family, school, and neighborhood.
ContributorsRoss, Allison (Author) / Searle, Mark (Thesis advisor) / Knopf, Richard (Committee member) / Kulinna, Pamela (Committee member) / Rodriguez, Ariel (Committee member) / Todd, Michael (Committee member) / Arizona State University (Publisher)
Created2015
Description
As African-American college attainment has consistently lagged in comparison to the European-American community, this quantitative study examined the relationship between the racial identity statuses and academic motivation styles of African-American college students. More specifically, the Multidimensional Inventory of Black Identity (MIBI) (racial centrality, private regard, & public regard) was

As African-American college attainment has consistently lagged in comparison to the European-American community, this quantitative study examined the relationship between the racial identity statuses and academic motivation styles of African-American college students. More specifically, the Multidimensional Inventory of Black Identity (MIBI) (racial centrality, private regard, & public regard) was utilized to discover the racial identity statuses, and the Academic Motivation Scale (AMS) (extrinsic & intrinsic academic motivation) was employed to determine the academic motivation styles of African-American college students. Approximately 211 African-Americans (81% women) were recruited via a Facebook group, which is a designed private space for African-American college professionals and students. The results revealed a propensity towards greater levels of Extrinsic Academic Motivation (EAM) while higher levels of Racial Centrality and Private Regard rendered positive relationships with EAM. Further, greater levels of Public Regard was shown to have a negative relationship with EAM, whereas greater levels of Public Regard was shown to have a positive relationship with Intrinsic Academic Motivation (IAM). These findings provide further implications for research concerning the American K-12 curriculum and American media sources regarding their impacts on the racial identity statuses and academic motivations of African-American college students and African-American K-12 students. Keywords: racial identity, MIBI, academic motivation, AMS, K-12, curriculum, American, media, African-American, socialization, community development
ContributorsAnderson, Vincent (Author) / Knopf, Richard (Thesis advisor) / Ferguson-Colvin, Kristin (Committee member) / Larsen, Dale (Committee member) / Robertson, Stacie (Committee member) / Arizona State University (Publisher)
Created2021
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This study examines how a commitment to service can impact and come to exemplify a company’s brand image, customer loyalty, and overall organizational success. It examines the history and evolution of customer service, as well as what commitment to service looks like in present-day businesses. It differentiates companies that have

This study examines how a commitment to service can impact and come to exemplify a company’s brand image, customer loyalty, and overall organizational success. It examines the history and evolution of customer service, as well as what commitment to service looks like in present-day businesses. It differentiates companies that have attained a reputation for superior service and companies that have struggled to overcome service failures. Trader Joe’s, The Ritz-Carlton Hotel Company, Chick-fil-A, Southwest Airlines, and The Walt Disney Company are identified as five companies that have attained a reputation for remarkable service. This study includes five analyses to understand each company’s mission, history, leadership, employee engagement, and organizational culture. This study synthesizes how an unwavering commitment to customers, emphasis on employee empowerment, and ability to embed service in culture are common themes that can significantly contribute to a company’s ability to develop a reputation for remarkable service.
ContributorsBarr, Chandler Wallace (Author) / Desch, Timothy (Thesis director) / Shick, Jennifer (Committee member) / Department of Management and Entrepreneurship (Contributor) / Department of Marketing (Contributor) / School of Community Resources and Development (Contributor) / Barrett, The Honors College (Contributor)
Created2020-05
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The purpose of this public space toolkit is to provide the knowledge people need to transform public spaces within their community. Public spaces are a major part of cities that people use everyday. The problem is that many open public spaces, like vacant lots, are not effectively used. Meanwhile, communities

The purpose of this public space toolkit is to provide the knowledge people need to transform public spaces within their community. Public spaces are a major part of cities that people use everyday. The problem is that many open public spaces, like vacant lots, are not effectively used. Meanwhile, communities face issues including social isolation, food scarcity, etc. Therefore, transforming public spaces using community gardens will help address these matters. Methods used for this toolkit include using research databases, examining scholarly journals, and using primary experiences to navigate topics. Results show that there are numerous social benefits obtained when public space management strategies and best practices are properly implemented. This toolkit outlines the strategies and guidelines to consider when starting a garden and what has been proven to be effective for other gardens.
These gardens facilitate community development, build social capital, and address food insecurity. Local Phoenix community gardens, Phoenix Renews and The TigerMountain Foundation, are analyzed. The TigerMountain Foundation was able to demonstrate the power of Asset Based Community Development and how community gardens provided a way for people to invest in their community and gain skills. The Phoenix Renews garden showed the importance of selecting the right space for a garden, and the downsides when certain considerations are not made. Conclusively, community garden can be a catalyst for people to transform their communities. This tool kit provides a starting point, with the knowledge and background information, for people to improve their communities through transforming public space using community gardens.
ContributorsLe, Anita (Author) / Shockley, Gordon (Thesis director) / Goodman, Rebekka (Committee member) / Watts College of Public Service & Community Solut (Contributor) / Department of Information Systems (Contributor) / School of Community Resources and Development (Contributor, Contributor) / Barrett, The Honors College (Contributor)
Created2019-05