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- Creators: Arizona State University
- Creators: Barrett, The Honors College
- Creators: Nyaupane, Gyan P
Description
The objective of this study was to understand domestic and foreign-born housekeeper's individual perceptions of labor mobility and job satisfaction related to their jobs within the hospitality industry. Literature regarding the bridging of tourism, immigration, and labor supply was addressed to expose broad conceptual frameworks that lead to the development of this study. More specifically, literature regarding labor mobility within tourism industries, migrant decision making, and barriers to mobility and immigration helped to construct a narrowed conceptual framework specific to hospitality labor in Phoenix, Arizona. Similar and previous studies focused on perceived labor mobility during significant economic or industry shifts. This study included the addition of a policy factor to help determine to what degree state policy change effected hospitality workers' perceived labor mobility. Arizona's recently passed and implemented legislative act SB1070 regards immigrant identification and employment, and enforcement of the act in the state of Arizona; this serves as the implicated policy change. Data were collected via on-site survey administered February to May 2011. An overall score was created for the five motivational dimensions: 1 — Status; 2 — Economic; 3 — Refugee; 4 — Entrepreneurial; and, 5 — Political using principle component factor analysis using a varimax rotation with Kaiser normalization. Theory and literature suggest that the economic advancement, status advancement, and the refugee orientation are effective explanatory variables for motivating a career move into the tourism industry. A total of 82 questionnaires were delivered and completed (N = 82), and none were eliminated. The statistically-determined Economic Dimension was characterized by eleven statements explained 51% of the variation and was the overwhelming motivational force. The average coded response for change in job satisfaction was very positive at .75. Ten features of changes in job satisfaction were used as the basis of the second measure of change in job satisfaction. The first Principle Component of the ten features of job satisfaction change explained 45% of the variation in these features and loadings were positive near or above 0.60 for all items. The relationship between variations in each of the measurements of change in job satisfaction and motivating factors was explored using regression analysis. The two dependent variables were Overall Change and First Principle Component, and the independent variables for both regressions included the four motivating factors as measured by the rotated factors scores to represent dimensions of Economic, Status, Refugee and Entrepreneurial. In addition to the motivational factors, four demographic variables were included as independent variables to account for personal and situational differences. None of the regression coefficients were significant at even the 10% level. Although this result was expected, the positive sign of regression coefficients suggest that expectations of working as a housekeepers results in a positive outcome. Understanding this relationship further is necessary, and seeking larger sample sizes over a longer period of time would be most beneficial to this field of research.
ContributorsCasson, Mallory (Author) / Tyrrell, Timothy (Thesis advisor) / Budruk, Megha (Committee member) / Li, Wei (Committee member) / Arizona State University (Publisher)
Created2011
Description
The Canyon Suites at The Phoenician is blazing a new trail in the luxury hospitality industry, but is still facing challenges garnering widespread recognition by consumers. Located on the world-renowned Phoenician Resort property in Scottsdale, Ariz,. The Canyon Suites is the first "boutique resort within a resort," of its kind in the nation. It shares restaurants, pools, golf courses and a spa facility with the 583-room Phoenician, while also offering exclusive, higher-end amenities and services of its own. In February 2013, The Canyon Suites became the first Forbes Five Star Hotel in Arizona since 2002, and one of just 76 hotels worldwide. So why aren't its occupancy rates higher? The Canyon Suites is struggling to distinguish itself as a unique world-class resort, while still remaining loyal to its roots at The Phoenician. One key strategy to reach target audiences is through public relations efforts. For purposes of this study, external messaging in the form of press releases were evaluated, as well as a content analysis of print media coverage about the resort. The objective was to determine if the content and frequency of PR tactics corresponds with resort occupancy rates over the course of one year (Summer 2012 through Spring 2013), and to make recommendations on how it can improve future public relations outreach.
ContributorsMcBride, Rachael Noelani (Author) / Matera, Fran (Thesis director) / Silcock, Bill (Committee member) / Artigue, Ray (Committee member) / Barrett, The Honors College (Contributor) / Walter Cronkite School of Journalism and Mass Communication (Contributor) / School of Sustainability (Contributor)
Created2013-05
Description
Within the media there is an abundance of reports that claim tourists are being harassed, kidnapped and even killed in some instances as a result of their representation of their country's political ideology and international relations. A qualitative study was undertaken in Bolivia to determine how a tourist avoids or copes with the fear of severe political retribution or harassment in a country whose political environment is largely opposed to that of the traveler's home country. Interviews were conducted in multiple regions of Bolivia, and the data were coded. The results show that tourists experience political retribution on a much smaller scale than initially thought, usually through non-threatening social encounters. The overall themes influencing traveler behaviors are the (Un)Apologetic American, the George W. Bush foreign policy era, avoiding perceived unsafe countries or regions, and Bolivian borders. Respondents, when asked to reflect upon their behavioral habits, do not usually forthrightly deny their country of origin but merely adapt their national identities based on their familial origins, dual citizenship, language abilities or lack thereof, familiarity with the world/regional politics or lack thereof and associating oneself with a popular region in the United States (e.g. New York), rather than the US as a whole. Interestingly, none of the Americans interviewed candidly deny their American nationality or express future intention to deny their nationality. The Americans did express feeling "singled out" at the Bolivian borders which leads to the management implication to implement an automated receipt when purchasing a Bolivian visa and improving the Ministry of Tourism website that would more clearly state visa requirements. Additionally, the image of Bolivia as a culturally and politically homogeneous country is discussed.
ContributorsCastellanos, Cassandra (Author) / Timothy, Dallen J. (Thesis advisor) / Catlaw, Thomas J (Committee member) / Nyaupane, Gyan P (Committee member) / Arizona State University (Publisher)
Created2013
Description
This study examines transnational connections between art as advertising and the tourism industry. The development of railroads, and later airlines, played a crucial role in the growth of travel. Art posters supported this expansion. By the mid-twentieth century, art posters gained wide acceptance for encouraging leisure travel. Posters and paintings were constructed by artists to visualize destinations, underscoring the social status and modern convenience of tourism. This thesis describes how advertising, as an aspect of popular visual culture, offered compelling parallels to stylistic developments in modern art.
ContributorsO'Dowd, Sarah (Author) / Sweeney, J Gray (Thesis advisor) / Serwint, Nancy (Committee member) / Cruse, Markus (Committee member) / Arizona State University (Publisher)
Created2013
Description
As part of the effort to streamline management efforts in protected areas worldwide and assist accountability reporting, new techniques to help guide conservation goals and monitor progress are needed. Rapid assessment is recognized as a field-level data collection technique, but each rapid assessment index is limited to only the ecoregion for which it is designed. This dissertation contributes to the existing bodies of conservation monitoring and tourism management literature in four ways: (i.) Indicators are developed for rapid assessment in arid and semi-arid regions, and the processes by which new indicators should be developed is explained; (ii.) Interpolation of surveyed data is explored as a step in the analysis process of a dataset collected through rapid assessment; (iii.) Viewshed is used to explore differences in impacts at two study sites and its underutilization in this context of conservation management is explored; and (iv.) A crowdsourcing tool to distribute the effort of monitoring trail areas is developed and deployed, and the results are used to explore this data collection's usefulness as a management tool.
ContributorsGutbrod, Elyssa (Author) / Dorn, Ronald I. (Thesis advisor) / Cerveny, Niccole (Committee member) / Whitley, David (Committee member) / Wentz, Elizabeth (Committee member) / Arizona State University (Publisher)
Created2013
Description
Many communities that once relied on the extractive industries have since turned to tourism to find another source of income. These communities are primarily old mining towns. Since these towns have started to reinvent themselves, they have become important places of study. Previous literature has found specific factors that are common in tourist shopping villages. Currently, there is not much research that has explored the affect the streetscape and servicescape have on visitor experiences. Existing research focuses on urban shopping settings such as shopping malls. This study interviewed employees and surveyed visitors in two suburban tourist shopping villages in Arizona. More specifically, it is aimed to explore how the streetscapes and servicescapes in tourist shopping villages influence visitors' overall experience, intent to return to the village, and their purchasing behavior. This study adds to the current literature on tourist shopping villages and the streetscapes and servicescapes as there is a limited amount of information available. To date, the majority of scholarly information available describes the factors of tourist shopping villages and does not attempt to identify their importance for tourists. This study may serve as a stepping platform for future research. The findings of this study offer important implications for destination marketing organizations, different stakeholders of tourism, and the policy makers. This study primarily focuses on the tourists' view of tourist shopping villages, and can offer insight into how to increase visitor spending.
ContributorsCox, Jordan (Author) / Timothy, Dallen J. (Thesis advisor) / Chhabra, Deepak (Thesis advisor) / Carlson, David L. (Committee member) / Arizona State University (Publisher)
Created2013
Description
In "Gendering Consumption," Jayne Kaiser explores the public consumption experience associated with late-nineteenth century Parisian department store within the context of the leisure travel industry. Capitalizing on increased travel abroad, the Bon Marché department store attempted to attract British and American tourists (and their money) to the store by marketing shopping as a cultural experience. The production and distribution of Souvenir booklets that mirrored the organization, content, and imagery of travel guides offered an opportunity for the Bon Marché to position the store among traditional cultural institutions. By focusing on the material and non-material experiences of men in the Bon Marché described in narratives and diaries, "Gendering Consumption" advocates for a more comprehensive and inclusive understanding of public consumption. Careful not to minimize the important role the department store played in the increasing agency of women, the author challenges historians to consider alternative spaces created by department stores as new products of masculine consumption. In an innovative approach, "Gendering Consumption" analyzes government documents to discover how American tourists used the new retailing model perfected by department stores such as the Bon Marché, to create opportunities for economic transgressions in the form of tariff fraud.
ContributorsKaiser, Jayne (Author) / Thompson, Victoria (Thesis advisor) / Fuchs, Rachel (Committee member) / Wright, Johnson (Committee member) / Arizona State University (Publisher)
Created2012
Description
This dissertation project addresses one of the most critical problems in the study of religion: how new formations of religion are constructed and constituted. My work builds on the recent revisions of the secularization theory, which demonstrates the alternative and hybrid ways people seek out religion in modernity. To this end, my project examines the emerging popularity and phenomenon of international meditation centers in Thailand, focusing on encounters between international meditation center teachers and their international students. Through participant observation and in-depth interviews at these sites throughout Thailand, my project explores the social processes of religious change and adaptation, and the construction of religious meaning. I detail the historical conditions that led to the formation of persisting ideas of Buddhism by tracing the continuities between Orientalist interpretations and modern-day spiritual seekers. My work contributes to a greater understanding of the most recent articulation of this engagement and interaction between Buddhism and the international community and adds to the burgeoning scholarship that reconsiders the relationship between religion and modernity. I investigate this relationship in regard to international meditation centers in Thailand through three angles: promotional materials concerning meditation in Thailand, experiences of international meditators, and teachings of international meditation center teachers. I contextualize this ethnographic analysis with an evaluation of the relationship of Buddhism to discourses of modernity and Orientalism as well as a historical inquiry into the rise of lay meditation in Thailand. Throughout I argue that international meditators' engagement with meditation in Thai temples constitutes a hybrid religiosity where the decontextualized practice of meditation is mixed with both non-religious and other religious beliefs and practices. Social discourses and practices involving meditation, even in a Buddhist country, demonstrate the deconstruction of traditional religiosity in modernity and the rise of hybrid religiosity. Through the decontextualization of meditation and the discourse of the practice having no religious boundaries, meditation becomes mixed with tourism, therapy, healing, as well as other religious and secular practices. This research contributes to studies of Theravada Buddhism as well as modern, global religions and the contemporary intersection between religion and tourism.
ContributorsSchedneck, Brooke (Author) / Schober, Juliane (Thesis advisor) / Rush, James (Committee member) / Fessenden, Tracy (Committee member) / Arizona State University (Publisher)
Created2012
Description
Developing new markets in tourism is vital for the prosperity of Small Island Tourism Economies like Bermuda (McElroy). Countries must continuously improve and reinvent themselves in order to maintain growth. SCUBA diving in Bermuda is a market that could be improved. Most SCUBA divers are of higher than average household income and can make an attractive tourist base. This thesis analyzes SCUBA tourists in Bermuda to ascertain their characteristics, economics impacts, and participation in island activities in order to help guide future endeavors involving SCUBA tourism in Bermuda and provide an outline of how to analyze other Niche markets. Comparisons are made between SCUBA and Non-SCUBA tourists (those who participated in Scuba against those that did not). The results show that spending, activities/events participated, and SCUBA tourists characteristics are not all significantly different from one another at the 5% level. Meaning that some variables were significant and some weren't , with in their respective groups. Within Trip Expenditures it was shown that, of the 9 variables tested, 3 were significant. In Activities, 8 of the 11 tested were significant, attractions there were 8 of the 18 variables that were significant and in Evening Entertainment, there was 2 out the 6 variables being significant at the 5% level.
ContributorsJack, Alastair (Author) / Tyrrell, Timothy (Thesis advisor) / Knopf, Richard (Committee member) / Herbst, Chris (Committee member) / Arizona State University (Publisher)
Created2012
Description
The Northern Gulf of California is characterized by an extreme tidal range and temperature fluctuations between seasons, as well as a large variation in microhabitats along its shoreline. As a result, the intertidal regions exhibit a diverse and distinct collection of species that have adapted to these environmental conditions, with roughly 4.6 percent being endemic. Minimal knowledge of these ecosystems existed until the 1940’s, when the renowned author John Steinbeck accompanied marine biologist Edward Ricketts on an expedition with the purpose of documenting the biodiversity of the Sea of Cortez. Today, the majority of research in the Northern Gulf of California is directed by CEDO, the Intercultural Center for the Study of Deserts and Oceans. The purpose of this project is to compile a literature review of research on the intertidal areas of the Northern Gulf and produce an illustrated brochure that educates beach visitors on local biodiversity as a collaboration with CEDO and the Clean Beaches Committee of Puerto Peñasco. This brochure aims to increase respect and appreciation for these species, as increased tourism over the past few decades has led to detrimental effects on the ecosystem. Additionally, it serves to promote the success of the Blue Flag certification of El Mirador beach in front of Manny’s Beach Club.
ContributorsPotter, Jessica Noel (Co-author) / Potter, Jessica (Co-author) / Neuer, Susanne (Thesis director) / Mangin, Katrina (Committee member) / School of Life Sciences (Contributor) / Barrett, The Honors College (Contributor)
Created2021-05