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- Creators: Arizona State University
- Creators: D'Angelo, Barbara J.
- Creators: Carradini, Stephen
Description
As an outlet of communication between internet users, digital social media has created opinionated engagement between people that have similar and often contrasting views, just like those in face-to-face communication (Mckenna & Bargh, 2014). The problem is that these digital conversations occur in a synthetic environment, causing users to develop alternative psychological patterns of engagement (Lauren & Hsieh, 2014), that could potentially push them to inadvertently or unknowingly create and participate in negative social interaction with others. The purpose of this study was to determine and assess the needs of a writing heuristic for social media participants to use in engagement with others to increase coherency, civility, and engagement response in content. Research explored existing literature on engagement behavior in digital social media and computer-mediated communication (CMC) and was then used in qualitative sentiment analysis of business-to-consumer social media environments, aiming to recognize the needs in developing a social media writing heuristic. This research found that such heuristic should prompt and advise users to remove ambiguity within engagement practices, encouraging the implementation of salient social markers and nonverbal cues in text. Social media users should also be prompted to create familiarity with others through the posing of messages in an emotional frame that is aligned with their audience’s emotional attitudes, increasing persuasive argumentation and discussion. As well, users should be prompted to thoroughly understand the issues in discussion and follow dynamics to create productive engagement, while avoiding engagement with negative commentary.
ContributorsParkerson, Logan (Author) / Maid, Barry (Thesis advisor) / D'Angelo, Barbara (Committee member) / Lauer, Claire (Committee member) / Arizona State University (Publisher)
Created2016
Description
My study examined Automated Writing Evaluation tools (AWE) and their role within writing instruction. This examination was framed as a comparison of 4 AWE tools and the different outcomes in the Writing Program Administrators “Outcomes Statement for First Year Composition” (the OS). I also reviewed studies that identify feedback as an effective tool within composition instruction as well as literature related to the growth of AWE and the 2 different ways that these programs are being utilized: to provide scoring and to generate feedback. My research focused on the feedback generating component of AWE and their relationship with helping students to meet the outcomes outlined in the OS. To complete this analysis, I coded the OS, using its outcomes as a reliable indicator of the perspectives of the academic community regarding First Year Composition (FYC). This coding was applied to text associated with two different kinds of feedback related AWEs. Two of the AWE used in this study facilitated human feedback using analytical properties: Writerkey and Eli Review. While the other 2 generated automated feedback: WriteLab and PEG Writing Scholar. I also reviewed instructional documents associated with each AWE and used the coding to compare the features described in each text with the different outcomes in the OS. The most frequently occurring coding from the feedback was related to Rhetorical Knowledge and other outcomes associated with revision, while the most common codes from the instructional documents were associated with feedback and collaboration. My research also revealed none of these AWE were capable of addressing certain outcomes, these were mostly related to activities outside of the actual process of composing, like the act of reading and the various writing mediums.
ContributorsSterling, Chadwick Le Roi (Author) / D'Angelo, Barbara (Thesis advisor) / Maid, Barry (Committee member) / Brumberger, Eva (Committee member) / Arizona State University (Publisher)
Created2017
Description
There is a gap between today's scientific advances and their application--between what is known and what is actually being done. This gap occurs because of the process of knowledge translation required to digest research findings for policymakers and practitioners. Studies have repeatedly shown that because of this "know-do" gap, approximately one-half of patients in the United States and Europe are not receiving care according to the most recent scientific evidence. Children are a medically unique and underserved population that stands to be most affected by this gap. Therefore, in this study, the research-practice gap in the pediatric field was calculated and discussed in the context of knowledge brokers, who facilitate opportunities for knowledge translation. Article mentions from the journal Pediatrics were identified in policy documents and analyzed for the years 2010, 2013, and 2016 with the use of the Altmetric platform as a quantitative means of identifying patterns and drawing conclusions about the knowledge translation gap in pediatrics. Altmetric is a bibliometric tool that offers viable insights into the types of impact not covered with traditional methods of citation analysis. The expert policymaking bodies that cited the Pediatrics articles in their policy documents were coded, categorized, and subcategorized to clarify how and where Pediatrics research is ultimately being used to create health policy and to discover whether the gap is similar or different between the various types of policymaking organizations. This allowed the quantitative findings to be nested within a qualitative context. It took a mean of 7.1 years for research to reach the point of policy uptake for practitioners, with a range of 0-32.8 years. There were more international policy mentions than U.S. mentions, but information made its way through the knowledge translation process more quickly in the United States than it did elsewhere. In fact, nearly 40% of articles were cited in policy fewer than five years after original publication. The gap in pediatrics is thus significantly shorter than the 17-year average reported in the literature. However, knowledge brokerage activities performed by technical communicators are continually needed to build links between research, policy applications, and practice.
ContributorsBabiar, Heather (Author) / D'Angelo, Barbara (Thesis advisor) / Brumberger, Eva (Committee member) / Maid, Barry (Committee member) / Arizona State University (Publisher)
Created2018
Description
Today, in the internet-age with global communication every day, it is more important than ever to learn how best to communicate across cultures. However, a review of literature and localization research reveals no studies comparing written communication preferences between cultures using the English language. This gap in research led me to my question–How do localization needs or preferences differ between English-speakers in the U.S. and Canada? To answer my research question, I created a study focused on written communication using a quality measure after consulting the IBM rubric (Hofstede, 1984). I incorporated a demographics questionnaire, a sample document of an Alberta Government brochure, and a survey to measure participant perceptions of quality for use with the sample document. Participants for the study were recruited from Phoenix, Arizona and Edmonton, Alberta, Canada. All participants reviewed the Canada-based sample document and answered the questions from the survey. The survey responses were designed to obtain data on culturally specific variables on contexting, which were critical in understanding cultural differences and communication preferences between the two groups. Results of the data analysis indicate differences in cultural preferences specific to language, the amount of text, and document organization. The results suggest that there may be more significant differences than previously assumed (Hall, 1976) between U.S. and Canadian English-speaking populations. Further research could include a similar study using a U.S.–based document and administering it to the same target population. Additionally, a quality-based measure could be applied as a way of understanding other cultures for localization needs, since inadequate localization can have an adverse impact on perceptions of quality.
ContributorsO'Brien, Tara (Author) / Brumberger, Eva (Thesis advisor) / D’Angelo, Barbara (Thesis advisor) / Maid, Barry (Committee member) / Arizona State University (Publisher)
Created2018
Description
This paper presents the results of an empirical analysis of deceptive data visualizations paired with explanatory text. Data visualizations are used to communicate information about important social issues to large audiences and are found in the news, social media, and the Internet (Kirk, 2012). Modern technology and software allow people and organizations to easily produce and publish data visualizations, contributing to data visualizations becoming more prevalent as a means of communicating important information (Sue & Griffin, 2016). Ethical transgressions in data visualizations are the intentional or unintentional use of deceptive techniques with the potential of altering the audience’s understanding of the information being presented (Pandey et al., 2015). While many have discussed the importance of ethics in data visualization, scientists have only recently started to look at how deceptive data visualizations affect the reader. This study was administered as an on-line user survey and was designed to test the deceptive potential of data visualizations when they are accompanied by a paragraph of text. The study consisted of a demographic questionnaire, chart familiarity assessment, and data visualization survey. A total of 256 participants completed the survey and were evenly distributed between a control (non-deceptive) survey or a test (deceptive) survey in which participant were asked to observe a paragraph of text and data visualization paired together. Participants then answered a question relevant to the observed information to measure how they perceived the information to be. The individual differences between demographic groups and their responses were analyzed to understand how these groups reacted to deceptive data visualizations compared to the control group. The results of the study confirmed that deceptive techniques in data visualizations caused participants to misinterpret the information in the deceptive data visualizations even when they were accompanied by a paragraph of explanatory text. Furthermore, certain demographics and comfort levels with chart types were more susceptible to certain types of deceptive techniques. These results highlight the importance of education and practice in the area of data visualizations to ensure deceptive practices are not utilized and to avoid potential misinformation, especially when information can be called into question.
ContributorsO'Brien, Shaun (Author) / Laure, Claire (Thesis advisor) / Brumberger, Eva (Committee member) / D'Angelo, Barbara J. (Committee member) / Arizona State University (Publisher)
Created2017
Description
The members of Generation Z are often referred to as "digital natives," having been born between 1995–2012, into a time of significant technological advancements. Members of Generation Z were between the ages of 7–24 years old in 2019. The world Generation Z knows has been impacted by the current technological environment including the use of personal smartphones and smart devices, the rise in social media use, and the preference of texting and instant messaging over voice/phone communications. The oldest members of Generation Z are just starting to enter the workforce. While there are studies on Generation Z's personal communication preferences and habits, there is very little research how these preferences and habits will impact business communication. This study examines specifically the older members of Generation Z, between ages 18–24 years old, who are currently in the workforce. The study gives insight into how Generation Z's personal communication habits are impacting their expectations of business communication..
The study includes results of a survey of 207 participants and in-depth interviews with six Generation Z members. The survey included both quantitative multiple choice and qualitative open-ended questions on the respondents’ personal and workplace communication habits and expectations. The in-depth interviews expanded on the findings of the survey and added additional context to many of the survey's findings.
Through researching the habits and expectations of members of Generation Z who are currently in the workplace, the study uncovered many unexpected attitudes and behaviors among working Generation Z respondents. These insights include: the
respondents’ awareness of the negatives of technology usage, differences in personal preferences and professional behaviors, the self-regulation of technology usage, and the concern for boundaries between personal and work life.
The study includes results of a survey of 207 participants and in-depth interviews with six Generation Z members. The survey included both quantitative multiple choice and qualitative open-ended questions on the respondents’ personal and workplace communication habits and expectations. The in-depth interviews expanded on the findings of the survey and added additional context to many of the survey's findings.
Through researching the habits and expectations of members of Generation Z who are currently in the workplace, the study uncovered many unexpected attitudes and behaviors among working Generation Z respondents. These insights include: the
respondents’ awareness of the negatives of technology usage, differences in personal preferences and professional behaviors, the self-regulation of technology usage, and the concern for boundaries between personal and work life.
ContributorsJanssen, Dawn (Author) / Carradini, Stephen (Thesis advisor) / Harris, La Verne Abe (Committee member) / Maid, Barry (Committee member) / Arizona State University (Publisher)
Created2020
Description
Few studies bridge workplace engagement and employee voice with internal communication. This analysis builds upon both the crucial concept of employee engagement and its implications for communication professionals and leaders. Further, it calls for more strategic integration of upward employee voice in internal communications. By examining factors that support communication (in two directions) and especially upward employee voice, researchers examine a case study of an intranet site at a major academic research institute. Factors that support employee expression are compared with data streams from both user survey and website analytics. The results point to voice-inducing techniques include projecting critical mass, fostering trust, and emphasizing intranet usefulness and rewards. By enriching workplace communications, voice can strengthen the employee’s ability to contribute, connect leaders with a source for direct feedback, and help employers be more responsive and nimbler.
ContributorsKurth, Julie (Author) / Maid, Barry (Thesis advisor) / Brumberger, Eva (Committee member) / D'Angelo, Barbara (Committee member) / Arizona State University (Publisher)
Created2020
Description
Since 1939, Batman has been a staple character of the comic book industry. He has been used throughout the last 80 years as a conduit through which to portray mental health content. This thesis analyzes how mental health content has changed in Batman comic books from 1939 to today. Based on existing research, I identified that mental health content has been present in Batman comic books for as long as they have existed. According to my research results, content can be traced back to the Golden Age of comic books (1939-1956), with a decrease in content in the Silver Age of comic books (1956-1970) due to the emergence of the Comics Code Authority. In the Bronze Age of comic books (1970-1986), mental health content reached its peak. In the Modern Age of comic books (1986-Present), content once again dropped, but not as low as in the Golden and Silver Ages. Identifying how mental health representation has changed since 1939 can help researchers to better understand how comic books can be used to communicate with readers.
ContributorsDagenais, Jordan (Author) / D'Angelo, Barbara (Thesis advisor) / Maid, Barry (Committee member) / Mara, Andrew (Committee member) / Arizona State University (Publisher)
Created2020
Description
The Covid-19 global pandemic saw many college and university faculty scrambling to quickly transition their on-site courses online owing to various city, state, and national lockdowns and social distancing efforts in order to stem the spread of the disease. Nearly 90 percent of institutions had to resort to some sort of online or remote learning in order to accommodate continued student learning amongst the lockdowns and required social distancing that was implemented. Similar methods were implemented for the following summer and fall semesters of 2020, bleeding into the spring 2021 semester. These restrictions meant that faculty could not teach their courses wholly, or in some circumstances at all, in an on-site delivery method. Instead, many higher education faculty members had to make the shift to teaching their courses completely online, or in a mixed method of delivery, on-site and online. The purpose of this study was to determine if learner-centered teaching was a key component of the quick transition of on-site to remote teaching in the Spring and Fall 2020 semesters and how this information may provide insight for future online course development.
ContributorsDuVal, Christopher (Author) / Abe Harris, La Verne (Thesis advisor) / D'Angelo, Barbara (Committee member) / Mara, Andrew (Committee member) / Ilyasova, Alex (Committee member) / Arizona State University (Publisher)
Created2021
Description
The purpose of this project was to evaluate the State Bar of New Mexico's (SBNM) new podcast series, SBNM is Hear. The podcast was initially developed as a member outreach tool and a new platform for professional development and survey questions were developed to gauge the podcast’s effectiveness in these two areas. An electronic survey was deployed to active members of the SBNM through email. Respondents were asked questions regarding their demographics, whether they had listened to the series, and what content they would like to hear in the future. The survey resulted in 103 responses, of which 60% indicated that they had not listened to the podcast. The results showed that listenership was evenly divided between generations and that more females listened to at least one episode. The open-ended responses indicated that the two cohorts of respondents (listeners and non- listeners) viewed the podcast a potential connection to the New Mexico judiciary. Future recommendations include conducting an annual survey to continue to understand the effectiveness of the podcast and solicit feedback for continued growth and improvement
ContributorsPettit, Morgan (Author) / Lauer, Claire (Degree committee member) / Mara, Andrew (Degree committee member) / Carradini, Stephen (Degree committee member)
Created2020-12-10