Arizona State University (ASU) is known for both enormous size and scale, as well as excellence in research and innovation. These attributes are embodied in the ideal of the “New American University.” ASU Library, as a partner in the New American University, has reorganized itself, completed a large-scale renovation of its main library building, and created interdisciplinary divisions of librarians and other professionals, backed up by subject “knowledge teams” that address specific research needs of faculty and students. As a result, the library has become involved in nontraditional projects across the university. This article is useful for libraries seeking to remain relevant and align themselves with institutional priorities.

This presentation addresses the usability testing and user feedback which initiated the decision to purchase a web-scale discovery service for a large academic research library, the selection process to determine a service provider, the project management employed to implement and market the service, feedback provided by users and library staff, and the future impact of web-scale discovery services on libraries and library staff.