Technical Communication Graduate Applied Projects
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- All Subjects: content management
- All Subjects: Project management
This project compiled findings from both primary and secondary applied research on the design and content structure on the current knowledge bases (KB) of product related documentation for the accesso Siriusware product suite. The findings from the research and study improved understanding surrounding our end-user perceptions of knowledge base functionality and usability. In addition, the findings became the framework for building an implementation strategy to improve knowledge base design and development. The implementation strategy is included in the report, and these findings will be used to update documentation and develop the KB.
This handbook was created to transition event execution details utilizing project management best practices. It combines instruction methods, visual icons, and a newly designed structural relationship to project management/lean principles. The handbook is delivered in a modern style and to foster continual consideration of historical genesis that withstands leadership changes.