Barrett, The Honors College Thesis/Creative Project Collection
Barrett, The Honors College at Arizona State University proudly showcases the work of undergraduate honors students by sharing this collection exclusively with the ASU community.
Barrett accepts high performing, academically engaged undergraduate students and works with them in collaboration with all of the other academic units at Arizona State University. All Barrett students complete a thesis or creative project which is an opportunity to explore an intellectual interest and produce an original piece of scholarly research. The thesis or creative project is supervised and defended in front of a faculty committee. Students are able to engage with professors who are nationally recognized in their fields and committed to working with honors students. Completing a Barrett thesis or creative project is an opportunity for undergraduate honors students to contribute to the ASU academic community in a meaningful way.
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- Creators: Department of Marketing
Description
While developing and maintaining a connection between a brand and a customer has always been in the forefront of marketers' agendas, it has become an even more pressing goal as digital trends in marketing surface. Although the idea of using rewards to foster consumer-brand connection has been around for decades, marketers are still struggling to optimize the benefits. How can marketers use rewards to better connect with their customers? Are there certain types of rewards that are more effective than others? Are certain rewards more effective when being implemented under brands of a certain personality type? In a society that values connection and relationship, marketers cannot lose their ability to appreciate customers under digital constraints and to marketplace competition. Through a field study and scenario-based experiment, we explore how and why low conditional vs. high conditional rewards influence consumer-brand connection and the role brand personality plays.
ContributorsBauer, Madelaine Anne (Co-author) / Bryant, Kelly (Co-author) / Lisjak, Monika (Thesis director) / Samper, Adriana (Committee member) / Department of Finance (Contributor) / W.P. Carey School of Business (Contributor) / Department of Marketing (Contributor) / Sandra Day O'Connor College of Law (Contributor) / Barrett, The Honors College (Contributor)
Created2018-05
Description
While developing and maintaining a connection between a brand and a customer has always been in the forefront of marketers' agendas, it has become an even more pressing goal as digital trends in marketing surface. Although the idea of using rewards to foster consumer-brand connection has been around for decades, marketers are still struggling to optimize the benefits. How can marketers use rewards to better connect with their customers? Are there certain types of rewards that are more effective than others? Are certain rewards more effective when being implemented under brands of a certain personality type? In a society that values connection and relationship, marketers cannot lose their ability to appreciate customers under digital constraints and to marketplace competition. Through a field study and scenario-based experiment, we explore how and why low conditional vs. high conditional rewards influence consumer-brand connection and the role brand personality plays.
ContributorsBryant, Kelly Amber (Co-author) / Bauer, Madelaine (Co-author) / Lisjak, Monika (Thesis director) / Samper, Adriana (Committee member) / W.P. Carey School of Business (Contributor) / Department of Marketing (Contributor) / Barrett, The Honors College (Contributor)
Created2018-05
Description
Companies and brands have long used well-known “celebrities” to promote their products or services - the first instance of a celebrity endorsement dates back to the 1700s. However, there is currently a rise of non-celebrity “influencers” (well-known on social media but not typical celebrities) emerging in marketing: some companies are starting to allocate more marketing funds to these influencers over celebrities. Why are companies beginning to hire non-celebrity influencers more? When are consumers more likely to be influenced by a celebrity versus a non-celebrity influencer? Does the extent of influence (i.e. credibility) of the two depend on the status/quality of the product that is being promoted? Through a research study conducted at Arizona State University, I explore the forces of taste and product status, how much power celebrities and non-celebrity influencers have over these forces, and when consumers may be more influenced by celebrities versus non-celebrity influencers.
When browsing on social media – particularly Instagram – users will see a slew of well-known celebrities featuring different brands, products, or services in their posts. Celebrity endorsements for advertising “dates back to the 1760s” (Vemuri & Madhav, 2004), so the concept has existed for a few centuries. Today, some examples of celebrity endorsements include LeBron James and Nike; Justin Bieber and Calvin Klein; Sofia Vergara and Head & Shoulders, etc. It has become almost an expectation to see celebrities in most advertisements - it seems as if utilizing exclusively commonplace models in advertising isn’t the standard norm for companies anymore. Commonplace models still have the ability to sell, but celebrities can take that selling ability to another level. As stated in an article published by Forbes, many celebrities have cult followings, so “when famous people are seen in advertisements promoting a new product, audiences are prompted to buy that product, either subliminally or directly” (Olenski 2016). Due to their widespread clout, using celebrities to market products can be quite effective in reaching consumers. For instance, if a consumer is scrolling on social media like Instagram and sees his or her favorite celebrity using a certain brand or product, this may influence that user to begin using that same brand or product as well. A person who likes a celebrity presumably holds a certain level of trust in that celebrity, and trusts his or her judgement when it comes to using a specific product or service. Companies can benefit from investing in celebrities to “[juxtapose] brands and organisations with endorser qualities such as attractiveness, likeability, and trustworthiness... they trust that these qualities will generate desirable campaign outcomes” (Vemuri & Madhav, 2004). Essentially, consumers will associate products with likable celebrities, and therein purchase them.
When browsing on social media – particularly Instagram – users will see a slew of well-known celebrities featuring different brands, products, or services in their posts. Celebrity endorsements for advertising “dates back to the 1760s” (Vemuri & Madhav, 2004), so the concept has existed for a few centuries. Today, some examples of celebrity endorsements include LeBron James and Nike; Justin Bieber and Calvin Klein; Sofia Vergara and Head & Shoulders, etc. It has become almost an expectation to see celebrities in most advertisements - it seems as if utilizing exclusively commonplace models in advertising isn’t the standard norm for companies anymore. Commonplace models still have the ability to sell, but celebrities can take that selling ability to another level. As stated in an article published by Forbes, many celebrities have cult followings, so “when famous people are seen in advertisements promoting a new product, audiences are prompted to buy that product, either subliminally or directly” (Olenski 2016). Due to their widespread clout, using celebrities to market products can be quite effective in reaching consumers. For instance, if a consumer is scrolling on social media like Instagram and sees his or her favorite celebrity using a certain brand or product, this may influence that user to begin using that same brand or product as well. A person who likes a celebrity presumably holds a certain level of trust in that celebrity, and trusts his or her judgement when it comes to using a specific product or service. Companies can benefit from investing in celebrities to “[juxtapose] brands and organisations with endorser qualities such as attractiveness, likeability, and trustworthiness... they trust that these qualities will generate desirable campaign outcomes” (Vemuri & Madhav, 2004). Essentially, consumers will associate products with likable celebrities, and therein purchase them.
ContributorsOng, Madison Courtney (Author) / Lisjak, Monika (Thesis director) / Gray, Nancy (Committee member) / Department of Marketing (Contributor) / Department of Supply Chain Management (Contributor) / Barrett, The Honors College (Contributor)
Created2019-05
Description
In today’s society we see an increasing amount of food being wasted because of impractical aesthetic production standards and idealistic consumer standards. Unrealistic ideals regarding outward produce appearance drive these standards. As imperfect, ugly produce waste is on the rise, further research on what drives consumer preferences is necessary to combat this growing issue. Variations in outside appearance deem produce imperfect despite its perfectly normal interior quality. In this research, I will explore whether a market segmentation variable such as political ideology drives purchase for imperfect, inferior produce. I will also explore whether a balance salient condition, indicated through balance-oriented slogans, drives purchase for imperfect, inferior produce. I will study the differences between vertical differentiation and horizontal differentiation as they relate to consumer identity. I will also study how all consumers, in particular conservatives, utilize balance motive and compensatory reasoning to justify their purchasing decisions. In a polarized society with dominant political identities, marketers can more easily target consumers through their political opinions. By understanding consumers’ ideology, marketers can improve marketing efforts that will ultimately better appeal to their rationale. Through a pretest measuring how many oranges were taken in balance-oriented conditions and a main field study, I investigate how political ideology plays a role in influencing the number of imperfect, inferior oranges taken. I also investigate how balance salient conditions play a role in influencing how many imperfect, inferior oranges consumers will take. This study opens doors for future research to further investigate how political ideology and balance salient conditions may impact consumer preference for imperfect, unattractive produce items.
ContributorsGoldhirsch, Julia (Author) / Lisjak, Monika (Thesis director) / Mandel, Naomi (Committee member) / Department of Marketing (Contributor) / Department of Psychology (Contributor) / Department of Management and Entrepreneurship (Contributor) / Barrett, The Honors College (Contributor)
Created2020-05
Description
Aspirational brands such as luxury brands have a tendency to make consumers feel rejected in retail environments. Previous studies show that this rejection actually increases consumers’ positive feelings toward the brand. In this research, however, we suggest that this finding might not hold for all customer segments. Specifically, we suggest that for those customers who feel insecure in a certain domain (e.g., feel insecure about their social standing), rejection by a brand that is aspirational in that domain (e.g., a status-signaling brand) might backfire. Two experiments and a separate field study provides evidence that is consistent with these predictions. These results are discussed in depth, including limitations and future possibilities to further the study.
Aspirational brands are defined as brands that tap into the ideal self-concept (Ward and Dahl, 2014). For example, people who aspire to have high social standing view luxury brands as aspirational. Presently, most sales associates from aspirational brands are encouraged to display judgmental behavior when interacting with customers (Neuman, 2014). This is supported by past research that has shown that creating space between the customer and the brand increases the customer’s wants and needs to associate even more with this aspirational brand. This deliberate space between the brand and customer increases their desire to be recognized by that brand. (Ward and Dahl, 2014, p. 590).
Aspirational brands are defined as brands that tap into the ideal self-concept (Ward and Dahl, 2014). For example, people who aspire to have high social standing view luxury brands as aspirational. Presently, most sales associates from aspirational brands are encouraged to display judgmental behavior when interacting with customers (Neuman, 2014). This is supported by past research that has shown that creating space between the customer and the brand increases the customer’s wants and needs to associate even more with this aspirational brand. This deliberate space between the brand and customer increases their desire to be recognized by that brand. (Ward and Dahl, 2014, p. 590).
ContributorsDunaway, Audrey Claire (Co-author) / Rosenfeld, Rachel (Co-author) / Kinnerup, Tina (Co-author) / Lisjak, Monika (Thesis director) / Mandel, Naomi (Committee member) / Department of Information Systems (Contributor) / Department of Marketing (Contributor) / Barrett, The Honors College (Contributor)
Created2019-05
Description
Marketers are constantly striving to discover strategies that promote the greatest amount of word of mouth (WOM) from their consumers. WOM is perceived as one of the most reputable forms of marketing by consumers due to the authenticity and sincerity that is associated with the strategy. With WOM being an organic and genuine response from consumers, marketers are often faced with difficulties or failure when explicitly requesting that consumers engage in positive WOM behaviors. However, there are certain practices that firms can implement to encourage WOM behaviors from their consumers. This study examines the effectiveness of two different freebie marketing methods and the impact that each method’s presentation has on a consumer’s willingness to participate in WOM. The results of this study will be used to provide companies with guidelines and recommendations to successfully create freebie marketing strategies that drive authentic WOM surrounding their brand and products.
ContributorsBoyer, Victoria (Author) / Hanzlick, Camille (Co-author) / Lisjak, Monika (Thesis director) / Eaton, John (Committee member) / Barrett, The Honors College (Contributor) / Department of Information Systems (Contributor) / Dean, W.P. Carey School of Business (Contributor) / Department of Marketing (Contributor)
Created2022-05
Description
Marketers are constantly striving to discover strategies that promote the greatest amount of word of mouth (WOM) from their consumers. WOM is perceived as one of the most reputable forms of marketing by consumers due to the authenticity and sincerity that is associated with the strategy. With WOM being an organic and genuine response from consumers, marketers are often faced with difficulties or failure when explicitly requesting that consumers engage in positive WOM behaviors. However, there are certain practices that firms can implement to encourage WOM behaviors from their consumers. This study examines the effectiveness of two different freebie marketing methods and the impact that each method’s presentation has on a consumer’s willingness to participate in WOM. The results of this study will be used to provide companies with guidelines and recommendations to successfully create freebie marketing strategies that drive authentic WOM surrounding their brand and products.
ContributorsHanzlick, Camille (Author) / Boyer, Victoria (Co-author) / Lisjak, Monika (Thesis director) / Eaton, John (Committee member) / Barrett, The Honors College (Contributor) / Department of Economics (Contributor) / Department of Marketing (Contributor)
Created2022-05