Barrett, The Honors College Thesis/Creative Project Collection

This thesis will focus on increasing the engagement of members within the W.P. Carey Business Ambassadors. This was done by first analyzing the environments the organization exists in: Arizona State University and the W.P. Carey School of Business. Each of these organizations contextualize the Business Ambassadors, providing a structure for the organization to operate within. Next, the organization’s processes are analyzed. This provides a current status of the club to be used a foundation for systematic review. Through this review, it is revealed that members often do the bare minimum required for the organization. In fact, only a select few fully taking advantage of the events offered by the club. To fix this, the management techniques outlined in the thesis’ primary source, Reframing Organizations by Lee Bolman and Terrence Deal, are introduced as ways to assist managers in problem sectors or areas of opportunity. These areas of review are the Structural, Human Resources, Political, and Symbolic frameworks. Each frame is explored and described, eventually being contextualized with the Business Ambassadors organization. These frames then provide insights to ways the organization can invoke greater participation from its members. These solutions include investing in training and mentorship, fulfilling member needs, promoting leadership, and leveraging the symbolic strength of the organization. The paper concludes with next steps for the organization and ways the solutions can be put into action with respect to the club’s goals.

This project aimed to understand what best practices for leadership in the Information Technology sector and if it could be consolidated for a comprehensive learning plan. This learning plan was housed on a traditional LMS (Canvas) and utilized a combination of IT Management research, interviews conducted with five industry members (all boasting five or more years of work experience), and an analysis of six top institution IT Leadership programs, to create a template. For the provided questionnaires, participants were asked to consider their time in the industry and discuss work culture dynamics, distribution of power, and what pain points were felt in their daily operations. All participants also described their direct roles and seniority, ranging from self-described “middle” to ”high” level placements. Based on these interviews, much of what seems to halt productivity and employee satisfaction regularly comes from a lack of concise and regular communication and a need for more understanding regarding team members' drive or capabilities. Regarding the program evaluation, six IT Leadership programs were chosen, where five were constructed by higher education institutions and one from a certificate governing body. The top skills identified across all programs were communication and decision-making. Communication is an all-encompassing idea for collaboration and strong speaking skills, with programs 1,4,5, and 6 noting their importance. Decision-making in this context is about both work delegation and firm problem-solving. For work delegation, it was pointed out in the interviews that techs and engineers see strong leadership utilizing professional judgment as vital to a business’s performance, with all programs but program 4 similarly emphasizing the same. Given this evaluation, the leadership styles used can be identified as Delegative, Strengths-Based, and Transformative. The previously noted interviews and research resulted in a 4-week course demo, which utilized the interviews in conjunction with leadership concepts.