Matching Items (573)
Filtering by
Description
In my exploration of the expectations of customer service that people have in regards to their visits at Starbucks retail stores, I will utilize Laswell's Model of Communication and the theory of symbolic interactionism to guide my findings. These overarching ideas provide a foundation for understanding the communication process as a whole, and will therefore allow us to extract meaningful information from regular interactions between Starbucks employees and consumers. Additionally, my goal is for these discoveries to produce insight in regards to critical customer service qualities that other businesses should incorporate into their own customer service programs in order to find success.
ContributorsRomero, Felipe Antonio (Author) / Martin, Judith (Thesis director) / Robinson, Jennifer (Committee member) / Propes, Rebecca (Committee member) / Barrett, The Honors College (Contributor) / Hugh Downs School of Human Communication (Contributor)
Created2014-12
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Publisher) / Arizona Board of Regents (Publisher)
Created1939
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Creator) / Marine Biological Laboratory (Publisher)
Created2006
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Creator) / Marine Biological Laboratory (Publisher)
Created2007
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Publisher) / Arizona Board of Regents (Publisher)
Created1944
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Publisher) / Arizona Board of Regents (Publisher)
Created1945
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Publisher) / Arizona Board of Regents (Publisher, Publisher)
Created1948
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Creator) / Marine Biological Laboratory (Publisher)
Created1996
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Publisher) / Arizona Board of Regents (Publisher)
Created1955
ContributorsMarine Biological Laboratory (Woods Hole, Mass.) (Publisher, Publisher) / Arizona Board of Regents (Publisher, Publisher)
Created1960