Matching Items (13)
Description
Services procured by government agencies are often ridden with delay and costly change orders. Government agencies may react to these failures by implementing restrictive terms and conditions intended to ensure that the service is delivered on time and within budget. While potentially helpful (and nearly always counterproductive), this approach often fails to recognize the cause of the procurement failure \u2014 inadequate request for proposal (RFP) draftsmanship. The RFP must provide the vendor, or service provider, with a comprehensive understanding of the client's motivations for soliciting the bid, the environment in which the materials and services will be utilized, and accurate specifications for those materials and services. In summary, the RFP must be a clean and concise roadmap of client expectations. This thesis describes, for the novice RFP drafter, a value-based approach to preparing a request for proposal.
ContributorsWheeler, Brynn Marie (Author) / Sullivan, Kenneth (Thesis director) / Savicky, John (Committee member) / Hurtado, Kristen (Committee member) / Department of Supply Chain Management (Contributor) / Department of Marketing (Contributor) / Barrett, The Honors College (Contributor)
Created2018-05
Description
The Request for Proposal (RFP) is a fundamental document frequently employed by construction owners for procuring services, with a focus on criteria beyond cost alone. Particularly prevalent in alternative project delivery methods like design-build, construction manager at risk, and integrated project delivery, the RFP solicitation plays a pivotal role. This study delves into the landscape of RFP standardization efforts within the construction industry, conducting a comprehensive review, analysis, and evaluation of 215 sample RFPs drawn from across all states in the United States. The culmination of this research effort is the development of a standardized RFP template, equipped with a comprehensive framework adaptable to various construction project delivery methods. This study marks the inaugural exploration of this subject, making a substantive contribution to the existing body of literature on this vital topic.
ContributorsSavicky, John (Author) / Sullivan, Kenneth (Thesis advisor) / Hurtado, Kristen (Committee member) / Standage, Rich (Committee member) / Arizona State University (Publisher)
Created2023
Description
Identifying the hindrances to performing effective talent acquisition within the science, technology, engineering, and mathematics field is an important topic for technical hiring managers. Top candidates have multiple options during highly competitive market conditions requiring managers to look for unique solutions which diverge from competition. Prior to this study there has been very little research considering national laboratory research and development challenges from a technical hiring manager’s talent acquisition perspective. Utilizing a unique combination of national laboratory multi-organization survey, pilot study, Human Resource (HR) tracking data and trust based business strategy to enhance partnering this research finds hiring managers can leverage out of the box techniques to improve internal processes while developing industry support to target highly qualified individuals. This methodology could be utilized by technical hiring managers across federal national laboratory enterprise to effectively capture next generation staff and leadership talent who align with their organization professionally as well as social culture.
ContributorsBane, Scott C. (Author) / Sullivan, Kenneth (Thesis advisor) / Hurtado, Kristen (Committee member) / Standage, Richard (Committee member) / Arizona State University (Publisher)
Created2023
Description
Although Saudi Arabia is moving towards a sustainable future, Existing residential buildings in the country are extremely unsustainable. Therefore, there is a necessity for greening the existing residential building. Mostadam green rating systems was developed by the Saudi ministry of housing in 2019 to address the long-term sustainability vision in residential buildings in the country. By setting Mostadam requirements as an objective of the retrofit process, it will ensure that the building achieve sustainability. However, Mostadam is new and there is a lack of knowledge of implementing its requirements on existing buildings. The aim of this research is to develop a framework to green existing residential buildings in Saudi Arabia to achieve Mostadam energy and water minimum requirements. The framework was developed based on an extensive keyword-based search and an analysis of 92 relevant research. The process starts with assessing the building against the minimum requirements of energy and water of Mostadam. After that, optimization phase is conducted. Building information modelling is used in the optimization phase. Energy and water efficiency optimization measures are identified from the analysed literature. Revit is used in the base model authoring and Green building studio cloud is used to simulate the energy and water efficiency measures. Then, payback period is calculated for all the efficiency measured to assess the decision making. A case study of a villa in Riyadh, Saudi Arabia is provided. result shows that the implemented efficiency measures led to an increment of 37.5% in annual energy savings and 26.1% in the annual water savings. Results shows that the application of the proposed framework supports evaluating energy and water efficiency measures to implement it on the buildings to achieve Mostadam minimum energy and water requirements. Recommendations were made for future work to bridge the knowledge gap.
ContributorsMohamed, Sara Murad (Author) / Sullivan, Kenneth (Thesis advisor) / Chong, Oswald (Committee member) / Hurtado, Kristen (Committee member) / Arizona State University (Publisher)
Created2022
Description
Facilities Management is a service that should follow economic concepts of “value added” and “cost-effectiveness.” Facilities sites and campuses can be divided into geographic facilities maintenance zones to improve response time, coordination of trades, customer service, and the ownership or accountability of technicians. Facilities zone maintenance teams of multi-trade technicians can work together in a dynamic partnership to significantly reduce costs and do more with less. Six months of field research, case studies, and crew balance analysis of primary quantitative data was used to deductively evaluate the effectiveness of the zone maintenance model. To fill gaps in skilled labor, reduce maintenance costs, and increase available skilled labor capacity the maintenance zone implemented a strategy to better utilize and schedule the labor of unskilled entry level maintenance technicians. A teamwork approach was also used to share the collective multi-trade workload and allow the zone maintenance crew to accomplish more than individual technicians could do alone.
A comprehensive literature review revealed an alarming lack of facilities management research and the vast disconnect between academic assumptions and practical real-world applications. It is evident from the case studies that more effective utilization of unskilled labor and harnessing the unique capacity of a multi-trade team are important competitive advantages of the facilities zone maintenance model. These intangible contributions and the value added to the organization can be measured and quantified through careful data collection and analysis. These studies are a reminder that significant maintenance cost savings can be achieved by eliminating labor waste and crew scheduling inefficiencies. Value can be added to the organization by reducing these and other intangible costs by focusing on continuous improvement, productivity, efficiency, and effective workflow.
ContributorsMathews, Paul (Author) / Sullivan, Kenneth (Thesis advisor) / Hurtado, Kristen (Committee member) / Standage, Richard (Committee member) / Arizona State University (Publisher)
Created2022
Description
Many public agencies and/or private owners have no standards that help them to select the most suitable delivery method for their capital projects; hence, in some cases, this results in selecting the inappropriate project delivery method. This adversely impacts the project performance and leads to many negative consequences; starting with schedule growth, cost overrun, and may end up in an epic failure of the project. This research mainly focuses on developing a guideline to help owners make the decision on selecting the most appropriate delivery method for their capital projects. This research goes through three stages: Stage 1 - An extensive literature review of past research is conducted to conclude the selection factors considered in the decision-making process and the decision analysis technique and the project delivery methods; Stage 2 - This stage includes building up the selection model and setting out its guidelines; Stage 3 - This is the final stage of the research thread and includes the validation of the selection model through applying this model on some case study projects by industry practitioners, then evaluating the final results. The owner’s guideline for project delivery method selection, developed within this research, is designed to help owners increase the project success likelihood by selecting the suitable project delivery methods during the pre-construction phase (planning phase of the project life cycle).
ContributorsSallam, Omar Mohamed (Author) / Sullivan, Kenneth (Thesis advisor) / Hurtado, Kristen (Committee member) / Kutz, Barry (Committee member) / Arizona State University (Publisher)
Created2021
Description
The practice of Facility Condition Assessments (FCA’s) has received academic attention with over 20 condition assessment methodologies to date, focusing on condition gradients and scale ratings. However, little attention has been brought to the life cycle of an FCA, specifically how building owners and managers plan and conduct an FCA. FCA methodologies in academic research are complex, sophisticated and require time for implementation that a typical facility manager does not have. This work showcases the need for simpler, more practical planning variables for a facility manager to begin the process of planning for an FCA in their management of a facilities portfolio. This research is a compilation of two national studies, the creation of an FCA project lifecycle analytical framework, and the creation of an organizational FCA maturity self-assessment model. Data was collected through semi-structured interviews from facility managers and facility condition assessment service providers to gain in-depth insight and understanding of the current practice of facility condition assessments in the facility management profession. This data was used to develop national surveys for both facility owners/managers and FCA service providers. An FCA project delivery model was developed through a Delphi study, representing an FCA project lifecycle. The development of a multi-phased FCA project delivery method provides a relative position and sequence of phases representing an FCA project lifecycle. An organizational FCA maturity self-assessment model was created as the first step for organizations to measure their current state of FCA awareness, FCA practice, state of reliability, asset knowledge posture and historical capital spending. The resulting research makes two distinct contributions to the literature. The first contribution is the sequencing of FCA project phases provides an analytic framework for understanding an FCA project lifecycle, providing owners, FCA practitioners and researchers to acknowledge that an FCA project represents a lifecycle model. The second contribution is an FCA planning tool for building owners and managers that allows an organization to bring to light the current state of FCA awareness and help communicate the value proposition FCA’s can afford to an organization. Recommendations for future research on the role of an FCA are provided.
ContributorsHillestad, Derek (Author) / Sullivan, Kenneth (Thesis advisor) / Ayer, Steven (Committee member) / Hurtado, Kristen (Committee member) / Arizona State University (Publisher)
Created2022
Description
This study provides preliminary observations of the state of Benefits Realization Management (BRM) in the context of university capital projects. The study uses a survey tool to seek i) evidence that universities are using Benefits Realization Management methods; and ii) evidence that universities may be facing challenges to obtaining strategic benefits from their capital construction projects. By interpreting the survey data and employing a linear regression model, early observations suggest that universities are only sparingly using BRM, and that the delivery of benefits is a problem for university capital projects. These findings suggest the need for additional research focused on developing a statistically predictive model for benefits realization and identifying best practices for Benefits Realization Management (BRM) within the university setting.
ContributorsWagschal, Ian (Author) / Sullivan, Kenneth (Thesis advisor) / Hurtado, Kristen (Committee member) / Standage, Richard (Committee member) / Arizona State University (Publisher)
Created2024
Description
This research seeks to better understand the current state of US healthcare FM industry hiring practices from colleges and universities to identify potential employment barriers into healthcare FM and interventions to help overcome them. Two national surveys were distributed to healthcare facility managers and directors to collect quantifiable information on healthcare organizations, hiring practices from FM academic programs, individual demographics, and opinions of FM college graduates. Designated survey respondents were also contacted for phone interviews. Additionally, a Delphi method was used for this research to draw upon the collective knowledge and experience of 13 experts over three iterative rounds of input.
Results indicate that the healthcare FM industry is hiring very few college interns and new college graduates for entry-level management jobs. Strong homogeneousness demographics, backgrounds, and paths of entry among existing healthcare FM professionals has created an industry bias against candidates attempting to enter healthcare FM from non-traditional sources. The healthcare FM industry’s principal source for new talent comes from building trade succession within healthcare organizations. However, continuing to rely on building tradespersons as the main path of entry into the healthcare FM industry may prove problematic. Most existing healthcare facility managers and directors will be retiring within 10 years, yet it is taking more than 17 years of full-time work experience to prepare building tradespersons to assume these roles.
New college graduates from FM academic programs are a viable recruitment source for new talent into healthcare FM as younger professionals are commonly entering the healthcare FM through the path of higher education. Although few new college graduates enter the healthcare FM industry, they are experiencing similar promotion timeframes compared to other candidate with many years of full-time work experience. Unfamiliarity with FM academic programs, work experience requirements, limited entry-level jobs within small organizations, low pay, and a limited exposure to healthcare industry topics present challenges for new FM college graduates attempting to enter the healthcare FM industry. This study shows that gaps indeed exist in student learning outcomes for a comprehensive healthcare FM education; key technical topics specific to the healthcare industry are not being addressed by organizations accrediting construction and facility management academic programs. A framework is proposed for a comprehensive healthcare FM education including accreditation, regulatory and code compliance, infection control, systems in healthcare facilities, healthcare construction project management and methods, and clinical operations and medical equipment. Interestingly, academics in the field of FM generally disagree with industry professionals that these technical topics are important student learning outcomes. Consequently, FM academics prefer to teach students general FM principles with the expectation that specific technical knowledge will be gained in the workplace after graduation from college. Nevertheless, candidates attempting to enter healthcare FM without industry specific knowledge are disadvantaged due to industry perceptions and expectations. University-industry linkage must be improved to successfully attract students into the field of healthcare FM and establish colleges and universities as a sustainable recruitment source in helping address FM attrition.
This paper is valuable in establishing the current state of the US healthcare industry’s hiring practices from FM academic programs and identifying major barriers of entering the healthcare FM industry for new FM college graduates. Findings facilitate development of interventions by healthcare organizations and universities to further open FM academic programs as a sustainable source of new talent to help address healthcare FM attrition, including a healthcare FM education framework to elucidate college student learning outcomes for successful employment in healthcare FM. These student learning outcomes provide a framework for both the healthcare industry and academia in preparing future facility managers.
Results indicate that the healthcare FM industry is hiring very few college interns and new college graduates for entry-level management jobs. Strong homogeneousness demographics, backgrounds, and paths of entry among existing healthcare FM professionals has created an industry bias against candidates attempting to enter healthcare FM from non-traditional sources. The healthcare FM industry’s principal source for new talent comes from building trade succession within healthcare organizations. However, continuing to rely on building tradespersons as the main path of entry into the healthcare FM industry may prove problematic. Most existing healthcare facility managers and directors will be retiring within 10 years, yet it is taking more than 17 years of full-time work experience to prepare building tradespersons to assume these roles.
New college graduates from FM academic programs are a viable recruitment source for new talent into healthcare FM as younger professionals are commonly entering the healthcare FM through the path of higher education. Although few new college graduates enter the healthcare FM industry, they are experiencing similar promotion timeframes compared to other candidate with many years of full-time work experience. Unfamiliarity with FM academic programs, work experience requirements, limited entry-level jobs within small organizations, low pay, and a limited exposure to healthcare industry topics present challenges for new FM college graduates attempting to enter the healthcare FM industry. This study shows that gaps indeed exist in student learning outcomes for a comprehensive healthcare FM education; key technical topics specific to the healthcare industry are not being addressed by organizations accrediting construction and facility management academic programs. A framework is proposed for a comprehensive healthcare FM education including accreditation, regulatory and code compliance, infection control, systems in healthcare facilities, healthcare construction project management and methods, and clinical operations and medical equipment. Interestingly, academics in the field of FM generally disagree with industry professionals that these technical topics are important student learning outcomes. Consequently, FM academics prefer to teach students general FM principles with the expectation that specific technical knowledge will be gained in the workplace after graduation from college. Nevertheless, candidates attempting to enter healthcare FM without industry specific knowledge are disadvantaged due to industry perceptions and expectations. University-industry linkage must be improved to successfully attract students into the field of healthcare FM and establish colleges and universities as a sustainable recruitment source in helping address FM attrition.
This paper is valuable in establishing the current state of the US healthcare industry’s hiring practices from FM academic programs and identifying major barriers of entering the healthcare FM industry for new FM college graduates. Findings facilitate development of interventions by healthcare organizations and universities to further open FM academic programs as a sustainable source of new talent to help address healthcare FM attrition, including a healthcare FM education framework to elucidate college student learning outcomes for successful employment in healthcare FM. These student learning outcomes provide a framework for both the healthcare industry and academia in preparing future facility managers.
ContributorsCall, Steven Alan (Author) / Sullivan, Kenneth (Thesis advisor) / Hurtado, Kristen (Committee member) / Standage, Richard (Committee member) / Arizona State University (Publisher)
Created2019
Description
The delivery of construction projects, particularly with respect to design phase or preconstruction efforts, has changed significantly over the past twenty years. As alternative delivery methods such as Construction-Manager-at-Risk (CMAR) and Design-Build models have become more prominent, general contractors, owners, and designers have had the opportunity to take advantage of the collaborative planning opportunities that exist during the preconstruction portion of the project. While much has been written regarding the benefits of more collaborative approaches and the utilization of various tools and practices during preconstruction to mitigate risk and maximize positive outcomes, what is lesser known is how to teach a coursework that exposes students to various tools and practices that are being utilized today. The objective of this research was to create a testable methodology that can be used to analyze a developed approach that answers the question of how to teach preconstruction tools and practices. A coursework was developed and taught as a graduate level class and data was collected from the actual teaching of that class. In addition, feedback was solicited from the construction industry concerning recommended content applicable to such a class. Data was then analyzed to ascertain student retention of the material and topical content of the course. Through these findings and literature review process the methodology and baseline coursework was shown as an effective means to teach preconstruction tools and practices.
ContributorsKutz, Barry Thomas (Author) / Sullivan, Kenneth T. (Thesis advisor) / Standage, Richard (Committee member) / Hurtado, Kristen (Committee member) / Arizona State University (Publisher)
Created2019