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- Genre: Academic theses
Description
Human operators are more prone to errors under high-workload conditions. However, error-commission research in cognitive science has been limited to studying behavior in single-choice reaction time tasks, which do not represent the complex multitasking scenarios faced in the real-world. In the current paper, prior evidence for a cognitive error-monitoring mechanism was applied toward predictions for how humans would react after making errors in a more ecologically valid multitasking paradigm. Previous work on neural and behavioral indices of error-monitoring strongly supports the idea that errors are distracting and can deplete attentional resources. Therefore, it was predicted that after committing an error, if a subject is subsequently presented with two simultaneously initiated task alerts (a conflict trial), they would be more likely to miss their response opportunity for one task and stay tunneled on the other task that originally caused the error. Additionally, it was predicted that this effect would dissipate after several seconds (under different lag conditions), making the error cascade less likely when subsequent tasks are delayed before presentation. A Multi-Attribute Task Battery was used to present the paradigm and collect post-error and post-correct performance measures. The results supported both predictions: Post-error accuracy was significantly lower as compared to post-correct accuracy (as measured through post-trial error rates). Post-trial error rates were also higher at shorter lags and dissipated over time, and the effects of pre-conflict performance on post-trial error rates was especially noticeable at shorter lags (although the interaction was not statistically significant). A follow-up analysis also demonstrated that following errors (as opposed to following correct trials), participants clicked significantly more on the task that originally caused the error (regardless of lag). This continued task-engagement further supports the idea that errors lead to a cognitive tunneling effect. The study provides evidence that in a multitasking scenario, the human cognitive error-monitoring mechanism can be maladaptive, where errors beget more errors. Additionally, the experimental paradigm provides a bridge between concepts originating in highly controlled methods of cognitive science research and more applied scenarios in the field of human factors.
ContributorsLewis, Christina Mary (Author) / Gutzwiller, Robert S (Thesis advisor) / Becker, David V (Committee member) / Gray, Robert (Committee member) / Arizona State University (Publisher)
Created2021
Description
This study focuses on the impact of team cognitive load on compliance with an Artificial Social Intelligence agent’s (ASI) advice. It also expands on some of the factors that influence team performance, including cognitive load, compliance, and ASI interaction dynamics. The study design comprised three types of ASI agents that advised all-human teams, each generating their advice based on variations in message length and frequency: long messages at low frequency, moderate lengths and frequency, and short messages at high frequency. Three team members collaborated to locate and save victims in a simulated Urban Search and Rescue (USAR) task environment, while the ASI provided intervention messages (i.e., advice) through text chat. The ASI monitored the team members in the USAR task environment via its interaction-based analytic components. Then, ASI predicted human team members’ behaviors based on their past and current interactions to provide teamwork interventions to maintain team effectiveness. The findings indicate that (1) team cognitive load was not associated with team compliance with ASI advice, (2) both team cognitive load and compliance with ASI messages were positively related to team performance score, (3) Teams assigned an ASI that had moderate advice length and frequency performed better than the teams that were paired with the other two types of ASIs which demonstrated either short message length and high frequency or long message length and low frequency. Overall, these findings show that the ASI advice interventions are helpful as long as they have moderate-level message length and frequency and are complied with by the team members in the USAR task. Future designs of ASI agents should target these types of intervention message characteristics and prioritize compliance to improve team performance.
ContributorsWillett, Matthew (Author) / Gray, Robert (Thesis advisor) / Gutzwillet, Robert (Committee member) / Becker, Vaughn (Committee member) / Arizona State University (Publisher)
Created2023
Description
What makes a human, artificial intelligence, and robot team (HART) succeed despite unforeseen challenges in a complex sociotechnical world? Are there personalities that are better suited for HARTs facing the unexpected? Only recently has resilience been considered specifically at the team level, and few studies have addressed team resilience for HARTs. Team resilience here is defined as the ability of a team to reorganize team processes to rebound or morph to overcome an unforeseen challenge. A distinction from the individual, group, or organizational aspects of resilience for teams is how team resilience trades off with team interdependent capacity. The following study collected data from 28 teams comprised of two human participants (recruited from a university populace) and a synthetic teammate (played by an experienced experimenter). Each team completed a series of six reconnaissance missions presented to them in a Minecraft world. The research aim was to identify how to better integrate synthetic teammates for high-risk, high-stress dynamic operations to boost HART performance and HART resilience. All team communications were orally over Zoom. The primary manipulation was the communication given by the synthetic teammate (between-subjects, Task or Task+): Task only communicated the essentials, and Task+ offered clear and concise communications of its own capabilities and limitations. Performance and resilience were measured using a primary mission task score (based upon how many tasks teams completed), time-based measures (such as how long it took to recognize a problem or reorder team processes), and a subjective team resilience score (calculated from participant responses to a survey prompt). The research findings suggest the clear and concise reminders from Task+ enhanced HART performance and HART resilience during high-stress missions in which the teams were challenged by novel events. An exploratory study regarding what personalities may correlate with these improved performance metrics indicated that the Big Five trait taxonomies of extraversion and conscientiousness were positively correlated, whereas neuroticism was negatively correlated with higher HART performance and HART resilience. Future integration of synthetic teammates must consider the types of communications that will be offered to maximize HART performance and HART resilience.
ContributorsGraham, Hudson D. (Author) / Cooke, Nancy J. (Thesis advisor) / Gray, Robert (Committee member) / Holder, Eric (Committee member) / Arizona State University (Publisher)
Created2023
Description
Proper allocation of attention while driving is imperative to driver safety, as well as the safety of those around the driver. There is no doubt that in-vehicle alerts can effectively direct driver attention. In fact, visual, auditory, and tactile alert modalities have all shown to be more effective than no alert at all. However, research on in-vehicle alerts has primarily been limited to single-hazard scenarios. The current research examines the effects of in-vehicle alert modality on driver attention towards simultaneously occurring hazards. When a driver is presented with multiple stimuli simultaneously, there is the risk that they will experience alert masking, when one stimulus is obscured by the presence of another stimulus. As the number of concurrent stimuli increases, the ability to report targets decreases. Meanwhile, the alert acts as another target that they must also process. Recent research on masking effects of simultaneous alerts has shown masking to lead to breakdowns in detection and identification of alarms during a task, outlining a possible cost of alert technology. Additionally, existing work has shown auditory alerts to be more effective in directing driver attention, resulting in faster reaction times (RTs) than visual alerts. Multiple Resource Theory suggests that because of the highly visual nature of driving, drivers may have more auditory resources than visual resources available to process stimuli without becoming overloaded. Therefore, it was predicted that auditory alerts would be more effective in allowing drivers to recognize both potential hazards, measured though reduced brake reaction times and increased accuracy during a post-drive hazard observance question. The current study did not support the hypothesis. Modality did not result in a significant difference in drivers’ attention to simultaneously occurring hazards. The salience of hazards in each scenario seemed to make the largest impact on whether participants observed the hazard. Though the hypothesis was not supported, there were several limitations. Additionally, and regardless, the study results did point to the importance of further research on simultaneously occurring hazards. These scenarios pose a risk to drivers, especially when their attention is allocated to only one of the hazards.
ContributorsMcAlphin, Morgan (Author) / Gutzwiller, Robert S (Thesis advisor) / Cooke, Nancy (Committee member) / Gray, Robert (Committee member) / Arizona State University (Publisher)
Created2023
Description
Previous research has shown that training visual attention can improve golf putting performance. A technique called the Quiet Eye focuses on increasing a player’s length of fixation between the ball and the hole. When putting, the final fixation is made on the ball before executing the stroke leaving players to rely on their memory of the hole’s distance and location. The present study aimed to test the effectiveness of Quiet Eye training for final fixation on the hole. Twelve Arizona State University (ASU) students with minimal golf experience putted while wearing eye tracking glasses under the following conditions: from three feet with final fixation on the ball, from six feet with final fixation on the ball, from three feet with final fixation on the hole and from six feet with final fixation on the hole. Participant’s performance was measured before training, following quiet eye training, and under simulated pressure conditions. Putting performance was not significantly affected by final fixation for all conditions. The number of total putts made was significantly greater when putting from three feet for all conditions. Future research should test the effects of this training with expert golfers whose processes are more automatic compared to novices and can afford to look at the hole while putting.
ContributorsGomez, Dennis (Author) / Gray, Robert (Thesis advisor) / Branaghan, Russell (Committee member) / Mara, Andrew F (Committee member) / Arizona State University (Publisher)
Created2019
Description
Student pilots are the future of aviation and one of the biggest problems that they face as new pilots is fatigue. The survey was sent out asking if student pilots were fatigued, if they attribute flight training, school work, work outside of school, and social obligations to their sleep loss, and how they spend their time on those activities. The survey was given to aviation students at Arizona State University (ASU) Polytechnic Campus. ASU student pilots were found to be fatigued through a single sample t-test. Other t-tests were done on each of the questions that asked student pilots how flight training, school work, work outside of school and social obligations affect their sleep loss. Flight training and school were found to be contributing to student pilots sleep loss. Work outside of school and social obligations were found to not be contributing to student pilots sleep loss. It was found that student pilots’ tendency to use a planner or calendar was found to not be significant. Along with this planning through the week when they will do assignments or study for exams was also not found to be significant. Students making lists of assignments and when they are due was also found to not be significant. The t-test also found that student pilots are neutral on the topic of whether good time management skills would help increase the amount of sleep that they get.
ContributorsHarris, Mariah Jean (Author) / Cooke, Nancy J. (Thesis advisor) / Nullmeyer, Robert (Thesis advisor) / Gray, Robert (Committee member) / Arizona State University (Publisher)
Created2019
Description
The focus of this study is on evaluating the perceived service quality of a passenger using Self Service Technologies (SST) based service delivery systems at airports. Previously, studies have been conducted to evaluate the benefits of these service delivery systems for the service providers and in theory, the benefits the passengers or customers may receive from using these SSTs. However, not much research has been done comparing the benefits passengers perceive from the SSTs and how the same compares with the benefits perceived by passengers while using a conventional service-employee based service delivery system, for example, manned check-in desks at airports. The data for the study was collected by surveying passengers using the scale questionnaire designed by Lin and Hsieh in 2011, named SSTQUAL (Self Service Technologies Quality), to evaluate service quality delivered by SST based service delivery systems in terms of perceived functionality, enjoyment, design-assurance-convenience, security/privacy and customization. These different dimensions were compared among passengers who utilized Self Service Kiosks (SSKs) and passengers who used check-in-desks to check their luggage in. The data derived from the responses was analyzed using Multivariate Analysis of Variance (MANOVA) to compare the between-subject effects of the dimensions as well as the overall multivariate significance in the difference between the service quality perceived between the two check-in methods. It was found that though the cumulative perceived service quality was not influenced by the method of check-in, individual service quality dimensions like Enjoyment, Design, Convenience and Assurance were influenced by the check-in method. Positive correlation was also established between the method of check-in and customer behavioral intentions of recommending and using the respective airline’s service again as well as going through the process of using the respective airline’s SST again.
Keywords: Self-Service Technologies, SSTQUAL, service-quality parameters, self check-in kiosks, manned check-in desks, technological readiness, customer behavioral intentions, MANOVA.
Keywords: Self-Service Technologies, SSTQUAL, service-quality parameters, self check-in kiosks, manned check-in desks, technological readiness, customer behavioral intentions, MANOVA.
ContributorsSingh, Aditya (Author) / Niemczyk, Mary C (Thesis advisor) / Gray, Robert (Committee member) / Hartman, James (Committee member) / Arizona State University (Publisher)
Created2018
Description
The current study investigated how multimedia pacing (learner-control versus system-paced) and presentation styles (visual-only versus audio/visual) impact learning physics concept material, mental effort, and self-efficacy. This 2X2 factorial study randomly assigned participants into one of four conditions that manipulated presentation style (visual-only versus audio/visual) and pacing of the content (system-paced versus learning-controlled). Participant's learning was measured by recording their retention of information and ability to transfer information. Measures of perceived difficulty (mental effort) and perceived ability (self-efficacy) were also obtained. No significant effects were observed in this study which doesn’t support the existence of either the modality or reverse modality effect at least in these noisier online learning environments. In addition, the hypothesis that their effects could be an artifact of experimental design could not be proven as the learner control condition did not yield any significant results.
ContributorsKrause, Tyler (Author) / Craig, Scotty D. (Thesis advisor) / Gray, Robert (Committee member) / Branaghan, Russell (Committee member) / Arizona State University (Publisher)
Created2018
Description
As automation becomes more prevalent in society, the frequency that systems involve interactive human-automation control increases. Previous studies have shown accountability to be a valuable way of eliciting human engagement and reducing various biases, but these studies have involved the presence of an authority figure during the research. The current research sought to explore the effect of accountability in the absence of an authority figure. To do this, 40 participants took part in this study by playing a microworld simulation. Half were told they would be interviewed after the simulation, and half were told data was not being collected. Eleven dependent variables were collected (accountability, number of resources shared, player score, agent score, combined score, and the six measures of the NASA- Task Load Index), of which statistical significance was found in number of resources shared, player score, and agent score. While not conclusive, the results suggest that accountability affects human-automation interactions even in the absence of an authority figure. It is suggested that future research seek to find a reliable way to measure accountability and examine how long accountability effects last.
ContributorsWilkins, Adam (Author) / Chiou, Erin K. (Thesis advisor) / Gray, Robert (Committee member) / Craig, Scotty (Committee member) / Arizona State University (Publisher)
Created2019
Description
Across a wide variety of sports, our visual abilities have been proven to profoundly impact performance. Numerous studies have examined the effects of visual training in athletes and have found supporting evidence that performance can be enhanced through vision training. The present case study aimed to expand on research in the field of stroboscopic visual training. To do so, twelve softball players, half novice and half expert, took part in this study. Six underwent a four-week stroboscopic training program and six underwent a four-week non-stroboscopic training program. The quantitative data collected in this case study showed that training group (stroboscopic vs. non-stroboscopic) and skill level (novice vs expert) of each softball player were significant factors that contributed to how much their fielding performance increased. Qualitative data collected in this study support these findings as well as players’ subjective reports that their visual and perceptual skills had increased. Players trained in the stroboscopic group reported that they felt like they could “focus” on the ball better and “predict” where the ball would be. Future research should examine more participants across a longer training period and determine if more data would yield even greater significance for stroboscopic training.
ContributorsEdgerton, Lindsey Ann (Author) / Gray, Robert (Thesis advisor) / Branaghan, Russ (Committee member) / Roscoe, Rod (Committee member) / Arizona State University (Publisher)
Created2018