Matching Items (4)
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- All Subjects: Emotional Labor
- All Subjects: Individual & Family Studies
- Creators: Waldron, Vincent
Description
Municipal courtrooms are brimming with a variety of positive and negative emotions from defendants who are primarily encountering the criminal justice system for the first time. Municipal court judges and bailiffs must work together and find ways to communicate important information about courtroom processes to up to 70-120 defendants a day. This dissertation investigates how municipal court judges and bailiffs from two municipal courthouses respond to three organizational challenges associated with emotion--defendant confusion about courtroom processes, handling high caseloads while treating defendants as customers of the court, and managing the serious and tedious emotional moods of the courtroom environment. Using qualitative methods of observation and informal and formal interviews, this dissertation analyzes how emotion cycles between judges and bailiffs help give sense to and break sense of defendants while simultaneously helping them navigate the challenges of their work. Findings detail the nature of work in municipal court--explaining the challenges associated with emotion that judges and bailiffs face on a daily basis. The data also describes the emotional roles that judges and bailiffs employ in the courtroom. The judges' emotional roles include tension relievers, order enforcers, and care takers. Bailiffs' emotional roles comprise rule enforcers, toxin handlers, and do gooders. The heart of the analysis explores how judges and bailiffs give sense to defendants when unexpected situations manifest in the courtroom and break sense of defendants who hold incorrect or less favored beliefs about courtroom procedures. The emotional displays and responses of judges, bailiffs, primary defendants (defendants before the judge), and third party defendants (those watching in the audience) enable sensegiving and sensebreaking to occur. The emotion cycles allow courtroom staff to impact the sensemaking process of defendants in a fast and efficient manner. Theoretical implications include extensions of emotion cycle research through a consideration of the displays and responses of primary agents, intermediate agents, and primary recipients of emotional displays. Practical implications describe how specific training practices and space for employee discussion could enhance the workplace wellness of judges and bailiffs.
ContributorsScarduzio, Jennifer A (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin G. (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2012
Description
In a mere thirty years, hospice has grown from a purely ideological philosophy of care for terminally ill individuals and their families, to a large and well organized healthcare entity. And government statistics project that healthcare will generate more new jobs than any other industry in America until at least 2018. While most of the extant literature that has been published on healthcare workers has focused on negative organizational processes, such as stress and burnout, there has been a recent shift in scholarly ideology in which researchers have been challenged to consider the positive aspects of organizational life as well. Compassion, theorized as a three-part interrelated process, is one area that is garnering interest within organizational studies. Utilizing grounded theory, this study engaged literature from organizational studies on emotional labor, stress, and burnout, as well as literature on positive organizational communication. What emerged from the data is a richly detailed picture of the emotional highs and lows that hospice workers experience in their jobs. Research was conducted at two large hospices in the desert southwest, utilized qualitative methods of participant observation (161 hours), and informal and semi-structured interviews (29 interviews) as a means to understand hospice workers--nurses (32), nursing assistants (23), social workers (14), and spiritual care providers (4)--experiences of emotion. Through data analysis, compassion emerged as a salient concept in worker's daily experiences. Yet, my data suggested a reconceptualization of the way in which compassion has been theorized in the past--as noticing, feeling, and responding. Based on my findings, I argue that the three subprocesses could more accurately be described recognizing, relating, and responding.
ContributorsWay, Deborah (Author) / Tracy, Sarah J. (Thesis advisor) / Carlson, Cheree (Committee member) / Kastenbaum, Robert (Committee member) / Arizona State University (Publisher)
Created2010
Description
Romantic relationships are an important aspect of anyone's life. For individuals with an autism spectrum disorder, this is true as well. However, these people may experience relational dynamics and trajectories that are in some aspects either similar to or markedly different from those who are not on the spectrum. There are very few studies analyzing and understanding how adults with an ASD navigate romantic relationships. This particular study examined how turning points pertaining to relational escalation or de-escalation were recognized and understood by eight individuals (four men and four women) possessing an ASD. The Retrospective Interview Technique (RIT) was implemented in order to accrue data from participants. Each participant completed a RIT graph mapping out a romantic relationship of their choice by understanding when a turning point was identified and placing a mark next to the corresponding level of relational closeness or attachment. Once all turning points were mapped out, they were connected with lines so that a visual representation of the entire relationship may be viewed. Participants were then queried about how they knew that particular event (or mark) to be a turning point, how it impacted the relationship, and how they were, personally, influenced by it (how they responded to the event). Interviews were transcribed and explored through a grounded theory approach. Specifically, Braun and Clarke's thematic analysis method was applied to articulate interview data. The research revealed four main themes (Relational Genesis, Relational Escalation, Relational De-escalation and Conflict Management) as well as seventeen sub themes. Limitations for this study, information relating to discourses surrounding autism spectrum disorders and romantically intimate relationships, as well as, areas for future study are also discussed.
ContributorsMontpetit, Michael (Author) / Waldron, Vincent (Thesis advisor) / Kelley, Douglas (Committee member) / Nadesan, Majia (Committee member) / Arizona State University (Publisher)
Created2016
Description
This study applies Relational Dialectic Theory to analyze the stepparent and stepchild relationship of one family. The data is documented in an autoethnography. Autoethnography is an approach to data collection in which the researcher’s own experience is the source of data, and the experience is studied to deepen understandings of social reality. This study highlights the complexity of the stepparent-stepchild relationship, the uncertainty surrounding the stepparent role, and identifies the dialectic tensions that exist within the stepparent-stepchild relationship. The dialectics identified by this study include: emotional-closeness-distance, past-present, autonomy connection, and parent-friend. The findings related to how these dialectic tensions emerge and are managed within stepparent-stepchild relationships have implications for stepparents and spouses of stepparents and for new parents and parents in traditional family structures.
ContributorsRoush, Krysti (Author) / Mean, Lindsay A (Thesis advisor) / Gaffney, Cynthia (Committee member) / Waldron, Vincent (Committee member) / Arizona State University (Publisher)
Created2015