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Management of facility commodity contracts: a model for the furniture services industry

Description
Commodity contracts are often awarded on the basis of price. A price-based methodology for making such awards fails to consider the suppliers' ability to minimize the risk of non-performance in terms of cost, schedule, or customer satisfaction. Literature suggests that nearly all risk in the delivery of commodities is in…

Commodity contracts are often awarded on the basis of price. A price-based methodology for making such awards fails to consider the suppliers' ability to minimize the risk of non-performance in terms of cost, schedule, or customer satisfaction. Literature suggests that nearly all risk in the delivery of commodities is in the interfacing of nodes within a supply chain. Therefore, commodity suppliers should be selected on the basis of their past performance, ability to identify and minimize risk, and capacity to preplan the delivery of services. Organizations that select commodity suppliers primarily on the basis of price may experience customer dissatisfaction, delayed services, low product quality, or some combination thereof. One area that is often considered a "commodity" is the delivery of furniture services. Arizona State University, on behalf of the Arizona Tri-University Furniture Consortium, approached the researcher and identified concerns with their current furnishing services contract. These concerns included misaligned customer expectations, minimal furniture supplier upfront involvement on large capital construction projects, and manufacturer design expertise was not being utilized during project preplanning. The Universities implemented a best value selection process and risk management structure. The system has resulted in a 9.3 / 10 customer satisfaction rating (24 percent increase over the previous system), for over 1,100 furniture projects totaling $19.3M.
ContributorsSmithwick, Jake (Author) / Sullivan, Kenneth T. (Thesis advisor) / Kashiwagi, Dean T. (Committee member) / Badger, William W. (Committee member) / Arizona State University (Publisher)
Created2012
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Diversification to democracy: understanding American commercial influence relative to hydrocarbon construction emphasizing the geopolitics of OPEC nations

Description
To present the importance of understanding American commercial influence through the utilization of geopolitics while referencing the economic viability and public policy in Organization of Petroleum Exporting Countries nations, relative to oil production, consumption and the price per barrel. For the purpose, of successfully completing western led hydrocarbon construction activities…

To present the importance of understanding American commercial influence through the utilization of geopolitics while referencing the economic viability and public policy in Organization of Petroleum Exporting Countries nations, relative to oil production, consumption and the price per barrel. For the purpose, of successfully completing western led hydrocarbon construction activities Internationally. Additionally, this thesis will theorize several non-traditional strategies that will allow western led construction contractors and managers to effectively maintain and foster relationships with international trade labor. Allowing for more insight and project planning to complete successful and safe projects.
ContributorsApt, Michael (Author) / Sullivan, Kenneth (Thesis advisor) / Lines, Brian (Committee member) / Smithwick, Jake (Committee member) / Arizona State University (Publisher)
Created2017