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U.S. Military Organizational Culture Effects on Suicidality

Description
This thesis explores the relationship between military organizational culture and suicidality among service members. This study finds that poor leadership, the socialization of care avoidance, and a lack of support for spousal-related problems, job-related pressure, and life issues perceived to be caused by the military are among the biggest factors…

This thesis explores the relationship between military organizational culture and suicidality among service members. This study finds that poor leadership, the socialization of care avoidance, and a lack of support for spousal-related problems, job-related pressure, and life issues perceived to be caused by the military are among the biggest factors of suicidality. The heroization of the military contributes to disconnectedness among service members, and the perception of selflessness of service members is more common in the civilian population and families of service members. The Department of Defense recognizes quality of life as a major factor in suicide prevention, but efforts lack effectiveness due to a lack of leadership buy-in, incentives, and funding.
ContributorsBaldridge, Brock (Author) / Arce, Alma (Thesis director) / O'Keefe, Kelly (Committee member) / Sachdev, Nisha (Committee member) / Barrett, The Honors College (Contributor)
Created2024-05
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The Customer is Always Right: Why Commitment to Service is Key to Positive Brand Image, Customer Loyalty, and Organizational Success

Description
This study examines how a commitment to service can impact and come to exemplify a company’s brand image, customer loyalty, and overall organizational success. It examines the history and evolution of customer service, as well as what commitment to service looks like in present-day businesses. It differentiates companies that have…

This study examines how a commitment to service can impact and come to exemplify a company’s brand image, customer loyalty, and overall organizational success. It examines the history and evolution of customer service, as well as what commitment to service looks like in present-day businesses. It differentiates companies that have attained a reputation for superior service and companies that have struggled to overcome service failures. Trader Joe’s, The Ritz-Carlton Hotel Company, Chick-fil-A, Southwest Airlines, and The Walt Disney Company are identified as five companies that have attained a reputation for remarkable service. This study includes five analyses to understand each company’s mission, history, leadership, employee engagement, and organizational culture. This study synthesizes how an unwavering commitment to customers, emphasis on employee empowerment, and ability to embed service in culture are common themes that can significantly contribute to a company’s ability to develop a reputation for remarkable service.
ContributorsBarr, Chandler Wallace (Author) / Desch, Timothy (Thesis director) / Shick, Jennifer (Committee member) / Department of Management and Entrepreneurship (Contributor) / Department of Marketing (Contributor) / School of Community Resources and Development (Contributor) / Barrett, The Honors College (Contributor)
Created2020-05