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Volunteer Motivation & Satisfaction Research Based Marketing Material for Volunteer Retention

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Together with a representative working at the Phoenix office of the AHA a project to create a marketing material which focused on volunteer retention was formed. Volunteer retention was addressed in two ways. First, through the understanding of volunteer motivations to attract volunteers with a higher predisposition to positive outcome…

Together with a representative working at the Phoenix office of the AHA a project to create a marketing material which focused on volunteer retention was formed. Volunteer retention was addressed in two ways. First, through the understanding of volunteer motivations to attract volunteers with a higher predisposition to positive outcome experience within a specific organization. Secondly, understating the influences on both general and student volunteer satisfaction linked with volunteer retention. The pamphlet includes both information pulled directly from multiple AHA public information and information collected from employees at the Phoenix office of the AHA. Questions were built to gather information specific to the research conducted on volunteer motivation and satisfaction. These questions were then disseminated to a supervisor over at the Phoenix office of the AHA. The resulting answers were then returned, summarized and used in the completed pamphlet. The final product created is a digital pamphlet which was made while adhering to basic principles of pamphlet design and marketing.
ContributorsAzor, Garneel Joseph (Author) / Shockley, Gordon (Thesis director) / Bustamante, Jessie (Committee member) / College of Health Solutions (Contributor) / Barrett, The Honors College (Contributor)
Created2019-05
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The C.A.L.L. to Action Model of Community Engagement: examining how communication, alliance, leadership, and leverage combined to end chronic homelessness among veterans in Maricopa County, Arizona

Description
This dissertation sought to understand how leaders in a public-private strategic alliance collaboratively address complex community problems. The study responded to the gap in academic research of leadership and public relations in alliances to solve complex social issues, as well as the scant scholarly attention to alliance leaders' communications with…

This dissertation sought to understand how leaders in a public-private strategic alliance collaboratively address complex community problems. The study responded to the gap in academic research of leadership and public relations in alliances to solve complex social issues, as well as the scant scholarly attention to alliance leaders' communications with stakeholders. Its findings corresponded to framing theory, stakeholder theory, SWOT (strengths/weaknesses/opportunities/threats) theory, complexity theory, and the subtopic of complex leadership -- all through the lens of public relations. This investigation culminated in the introduction of the C.A.L.L. to Action Model of Community Engagement, which demonstrates the confluence of factors that were integral to the alliance's success in eliminating chronic homelessness among veterans in Maricopa County, Arizona -- Communication, Alliance, Leadership, and Leverage. This qualitative case study used the method of elite or in-depth interviews and grounded theory to investigate the factors present in a community engagement that achieved its purpose. It served as a foundation for future inquiry and contributions to the base of knowledge, including 1) additional qualitative case studies of homeless alliances in other communities or of other social issues addressed by a similar public-private alliance; 2) quantitative methods, such as a survey of the participants in this alliance to provide triangulation of the results and establish a platform for generalization of the results to a larger population.
ContributorsSweeter, Janice Martha (Author) / Matera, Frances (Thesis advisor) / Godfrey, Donald G. (Committee member) / Gilpin, Dawn (Committee member) / Shockley, Gordon (Committee member) / Arizona State University (Publisher)
Created2015