Matching Items (6)
Description
Soft skills encompass a wide variety of skills that are necessary to be successful in school and in the workplace. From time management to goal setting, communication and collaboration, the non-cognitive, or soft skills, are fundamental to academic success However, even with their importance, soft skills are often not explicitly taught. The purpose of this action research study was to explore the impact of teaching soft skills to high school students.
A soft skills curriculum was created using self-efficacy theory which serves as the heart of Bandura’s (1977) Social Learning Theory. Specifically, the soft skills were taught, modeled, and then practiced by the participants. The Soft Skills Training Group (SSTG) consisted of eight sessions and covered five soft skills: communication, collaboration, time management, work ethic, and goal setting. Additional soft skills related to employability were also covered. These consisted of creating a resume, completing a job application, and practicing job interviews.
Both quantitative and qualitative data were collected. Quantitative data included student and teacher Soft Skills Survey results. Qualitative data included student homework assignments and work produced during the intervention. Reflection sheets were completed after each session to serve as a self-assessment of new knowledge and application of the soft skills covered each session. At the conclusion of the SSTG intervention participants were also interviewed to gather qualitative data about their experience in the group.
Results indicate that although high school students had received some training in soft skills, they lacked the motivation to consistently use their knowledge of soft skills in the classroom. As suggested by previous research, soft skills require hands on practice and constructive feedback to increase student use of soft skills on a regular basis.
A soft skills curriculum was created using self-efficacy theory which serves as the heart of Bandura’s (1977) Social Learning Theory. Specifically, the soft skills were taught, modeled, and then practiced by the participants. The Soft Skills Training Group (SSTG) consisted of eight sessions and covered five soft skills: communication, collaboration, time management, work ethic, and goal setting. Additional soft skills related to employability were also covered. These consisted of creating a resume, completing a job application, and practicing job interviews.
Both quantitative and qualitative data were collected. Quantitative data included student and teacher Soft Skills Survey results. Qualitative data included student homework assignments and work produced during the intervention. Reflection sheets were completed after each session to serve as a self-assessment of new knowledge and application of the soft skills covered each session. At the conclusion of the SSTG intervention participants were also interviewed to gather qualitative data about their experience in the group.
Results indicate that although high school students had received some training in soft skills, they lacked the motivation to consistently use their knowledge of soft skills in the classroom. As suggested by previous research, soft skills require hands on practice and constructive feedback to increase student use of soft skills on a regular basis.
ContributorsGlaittli, Michelle (Author) / Henriksen, Danah (Thesis advisor) / Foulger, Teresa (Committee member) / Metz, A.J. (Committee member) / Arizona State University (Publisher)
Created2018
Description
This dissertation examines the first impressions that occur between Deaf consumers and American Sign Language (ASL)/English interpreters prior to a healthcare appointment. Negative first impressions can lead to a disconnect or loss of trust between Deaf consumers and interpreters and increase the risk for Deaf consumers to receive inadequate healthcare. The recognition of this risk led to an action research study to look at barriers to successful interactions between ASL/English interpreters and Deaf consumers. The mixed methods research design and associated research questions discovered factors and perceptions that contributed to the disconnect and subsequently informed a 10-week intervention with a small group of ASL/English interpreters and Deaf consumers. The factors that influence connection are system related and a lack of a standardized approach to using name badges, missing or incorrect appointment details, and an inconsistent protocol for interpreter behavior when a healthcare provider leaves the room. The intervention allowed the interpreter participants to generate solutions to mitigate these barriers to connection and apply them during the 10 weeks. Deaf consumer feedback was gathered during the intervention period and was used to modify the generated solutions. The generated solutions included re-design of an interpreter referral agency’s name badge, using small talk as a way to learn information about the nature of the healthcare appointment and proactively discuss procedures when a healthcare provider leaves the exam room. These solutions resulted in a positive influence for both interpreters and Deaf consumers and an increase of trust and connection. The findings of this study show new approaches that create a connection between interpreters and Deaf consumers and may lead to more satisfactory healthcare interactions for Deaf consumers.
ContributorsCovey von Pingel, Teddi Lynn (Author) / Bertrand, Melanie (Thesis advisor) / Bernstein, Katie A (Committee member) / Roberson, Len (Committee member) / Arizona State University (Publisher)
Created2019
Description
There is a growing necessity for learning opportunities that promote the development of soft skills among college students as they prepare to participate meaningfully in a global, knowledge-based world. Through conducting in-depth interviews with 9 peer-mentors with first, second, and third year levels of experience in Arizona State University’s LEAD mentoring program, this thesis seeks to understand the ways in which soft skill development is promoted through participation in a formal mentoring program. The LEAD mentoring program recruits mentors who have completed the LEAD program classes during their freshman year, are current ASU students in their sophomore year and above, and seek to support and guide other students. Findings reveal that peer-mentors gain a number of valuable soft skills through the mentoring experience: self-awareness, adaptability, teamwork and collaboration, and verbal communication. Additionally, students increased their self-efficacy and ability to seek support. Given these benefits, higher education institutions should seek to increase access to mentoring opportunities. Mentoring programs provide a powerful avenue by which to increase student success, improve inclusivity on campus, and advance justice and social transformation in an increasingly globalized world.
ContributorsHurlburt, Margret Leigh-Kathryn (Author) / Martin, Nathan D. (Thesis advisor) / Vawter, Katherine (Committee member) / Theisen-Homer, Victoria (Committee member) / Arizona State University (Publisher)
Created2020
Description
Change in the workplace is a constant. This is even more true due to changes caused by the COVID-19 pandemic. The changes have altered work locations, the modes of communication used, and how meetings are held, conversations, and trainings. It has become evident that, with these pandemic-caused changes, communication skills, the ability to empathize, and the opportunity to connect with one another are more desirable than ever before. The purpose of this mixed-method study was to examine how, and to what extent, participation in professional development workshops developed and refined the participants’ communication skills, collaboration skills, communication self-efficacy, and collaboration self-efficacy, and generated an environment that fostered positive connections. The study was guided by five theoretical frameworks, including the work of Wenger (1998), Tuckman (1965), Bandura (1977), Goleman (1995), and Luthans et al. (2007). This action research study utilized a mixed-method research approach in which both qualitative and quantitative instruments were used to gather data. Study participants were staff members in New College. The innovation was conducted over the length of the semester and involved participation in a series of professional development workshops. Quantitative data indicated a positive change in the dependent variables between a retrospective pre-innovation assessment and a post-innovation assessment. The qualitative data allowed for a descriptive story to be told and also provided a way to understand the numerical data. Discussion focused on describing the complementarity of the data, explaining outcomes relative to the theoretical frameworks, and noting limitations, implications for practice and future research, and lessons learned.
ContributorsSchulte, Jennifer (Author) / Giorgis, Cyndi (Thesis advisor) / Buss, Ray R. (Committee member) / Preach, Deborah (Committee member) / Arizona State University (Publisher)
Created2021
Description
Most grading done at high schools in the United States results in a single grade for a single class on a report card or transcript. A single number or letter lacks context and cannot effectively communicate a student’s proficiency in content or skills. Altering or expanding a school’s grading scheme may originate at the district or school level, but that is not where the work is done. A student’s grade is often solely constructed by the individual teacher for the individual class. As such, any change to an assessment system must start with teachers. This action research project was designed to involve teachers in an innovation investigating the utility and efficacy of using a competency-based assessment system to assess the school’s core skills of collaborating, communicating, observing, questioning, speculating and hypothesizing, evaluating, and applying knowledge. The complimentary study associated with the research questions analyzed faculty attitudes, self-efficacy, and collaboration during the innovation. Quantitative data was collected from a single survey taken at three different times throughout the study. Qualitative data was collected from two focus group interviews and seven individual interviews. The results of the study highlight the important role of student feedback, the tension between a latent versus active curriculum, the need for flexibility when working with faculty, and the promise of professional learning communities. Finally, implications for practice and suggestions for further study and next steps are discussed.
ContributorsPhillips, Paul (Author) / Harris, Lauren (Thesis advisor) / Kurz, Alexander (Committee member) / Balossi, Matthew (Committee member) / Arizona State University (Publisher)
Created2022
Description
The interpersonal, subjective, and communication skills we carry with us are crucial to our professional successes, sometimes even more crucial than the technical skills we use to execute tasks. The engineering industry is wildly technical and competitive in order to define a better tomorrow for the human population. However, such a technical field often neglects the use of these soft skills, both originating from students, employees, and companies. In this thesis, I delve into the importance and various applications of soft skills within the engineering industry, the presence of a gap among engineers' expected versus actual soft skill usage, and if anything can be done to mend that gap.
ContributorsHove, Colton (Author) / Montoya, Detra (Thesis director) / Schlacter, John (Committee member) / Barrett, The Honors College (Contributor) / Department of Marketing (Contributor)
Created2023-12