Full metadata
Title
Thanks for Stopping By! An Examination of the Costs and Benefits of Workplace Intrusions
Description
Workplace intrusions—unexpected encounters initiated by another person that disrupt an individual’s work—are generally characterized as negative experiences that deplete resources, increase role and information overload, and promote strain. My research challenges this consensus by arguing that intrusions may also provide benefits to the employees who are intruded upon. Specifically, I investigate how intrusions impact the extent to which employees engage in their own work—engagement—and the extent to which they engage with others at work—collaboration. I also investigate the indirect effects of different types of intrusions on employees’ task-focused and person-focused citizenship through these mechanisms. I tested my predictions utilizing experience sampling methodology (Study 1), a within-person experimental critical incident study (Study 2), and an experiment (Study 3). My research investigates the dynamics of various types of workplace intrusions, with results suggesting that intrusions may lead to beneficial employee outcomes in addition to the adverse outcomes previously demonstrated in the literature. Given the ubiquitous nature of intrusions in organizations, these findings have both theoretical and practical significance.
Date Created
2020
Contributors
- Bush, John (Author)
- LePine, Jeff (Thesis advisor)
- Welsh, Dave (Committee member)
- Baer, Mike (Committee member)
- Arizona State University (Publisher)
Topical Subject
Resource Type
Extent
105 pages
Language
Copyright Statement
In Copyright
Primary Member of
Peer-reviewed
No
Open Access
No
Handle
https://hdl.handle.net/2286/R.I.57064
Level of coding
minimal
Note
Doctoral Dissertation Business Administration 2020
System Created
- 2020-06-01 08:06:38
System Modified
- 2021-08-26 09:47:01
- 2 years 8 months ago
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