Workplace intrusions—unexpected encounters initiated by another person that disrupt an individual’s work—are generally characterized as negative experiences that deplete resources, increase role and information overload, and promote strain. My research challenges this consensus by arguing that intrusions may also provide benefits to the employees who are intruded upon. Specifically, I investigate how intrusions impact the extent to which employees engage in their own work—engagement—and the extent to which they engage with others at work—collaboration.
Download count: 0
- Doctoral Dissertation Business Administration 2020